“Last week, Tracy O'Carroll, Deputy Director of the National Care Experience Programme joined QPS TalkTime from HSE National QPS to share an overview of the process undertaken in conducting the National Inpatient Experience Survey, as well as to outline the strategic plan for the National Care Experience Programme for the next three years. Tracy discussed the robust processes undertaken in the development and implementation of the programme’s constituent surveys, as well as the programme’s mission to gather comprehensive service user feedback across health and social care, improving quality, patient experience and outcomes through data-driven insights.”
Did you miss the last QPS TalkTime? You can now watch back the full episode on YouTube and Spotify. Here's what the audience said: 🗣️ 💬 Was very interesting to have a variety of representation through the different speakers 💬 Liked the use of QI methodology in a real world project 🔴 YouTube: https://lnkd.in/eHvEf9CN 🟢 Spotify: https://lnkd.in/e3eqSF6p Juanita Guidera | John Fitzsimons | Health Service Executive | HIQA - Health Information and Quality Authority | HSE NCCA | Christine Fenton | Tracy OCarroll |