AI automation is transforming India’s service industries, creating new opportunities while balancing job preservation and skill development. In this feature on Express Computer Magazine, Ashish Santhalia shares insights on how AI is reshaping the workforce. Read more on Express Computer Magazine: https://lnkd.in/gnAJwkT5 #AI #Automation #CustomerService #TechForGood #Innovation Durgesh Choudhary, Atul Shree, Bharat Patidar
Convin
Software Development
Bengaluru, Karnataka 202,829 followers
Help contact centers improve agent performance, enhance CX and increase conversions with Conversation Intelligence.
About us
Convin is a Contact Center software that leverages AI to improve customer interactions. By utilizing conversation intelligence, companies with high volume calls can automate 100% call QA, uncover business-driving behaviors & actions, and auto-create personalized coaching instances. Moreover, we aim to eliminate human dependency and proactively address all call center challenges. Convin is a Bengaluru-based company founded by four IIT Delhi alumni distressed by the lack of use of client conversation data. Our company has since helped global companies across verticals improve contact center processes with its platform capabilities. We recently secured seed funding led by Kalaari Capitals and backed by several renowned investors. For more information, visit www.convin.ai.
- Website
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https://convin.ai
External link for Convin
- Industry
- Software Development
- Company size
- 51-200 employees
- Headquarters
- Bengaluru, Karnataka
- Type
- Privately Held
- Founded
- 2020
Products
![Click here to view Convin]()
Convin
Speech Analytics Software
Convin is an AI-backed contact center software that uses conversation intelligence to record, transcribe, and analyze customer conversations. Convin supports omnichannel contact centers and performs quality audits across calls, chats, and emails. It is your one-stop solution to 3X your contact center performance by improving agent performance holistically, boosting customer experience, and increasing your contact center ROI. Our products include: 1. Quality Management System (Free) 2. Automated Quality Assurance 3. Customer Intelligence 4. Automated Agent Coaching 5. Learning Management System 6. Conversation Intelligence Language Support: The system can analyze calls in English, Hindi, Spanish & 70 other languages. Integrations: Convin integrates with your cloud telephony system/ dialer system/ video conferencing platforms to fetch/record all conversations & then analyze them. The system supports both native and custom integrations.
Locations
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Primary
Get directions
7TH MILE HOSUR ROAD,
A-BLOCK, AKR TECH PARK
Bengaluru, Karnataka 560068, IN
Employees at Convin
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Sunder Nookala
Early Stage VC @ Equirus
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Nishant Sinha
**Economic Times Young Business Leader Award 2024**, Co-Founder - ByteLearn, ex InstaSolv (acquired by Vedantu), Serial Entrepreneur, Startup Mentor,…
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Dhruvil Sanghvi
Chief Executive Officer | Guinness World Record Holder | Forbes 30 Under 30 | Entrepreneur 35 Under 35 | Hurun India Under 35 | Early Stage Angel…
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Siby Paulose
Product Designer (Remote) @Convin | Designing Conversation Intelligence Product to improve business outcomes | Design Consultant & Mentor|
Updates
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AI is transforming healthcare interactions and driving sales automation! 💡 By analyzing customer feedback and uncovering hidden insights, AI empowers businesses to make smarter, data-driven decisions. In this episode, Sonal Gupta, VP at MediBuddy, shares how AI helped them identify why consumers weren’t purchasing gold—and how these insights can be applied to revolutionize healthcare strategies as well. 🚀 🎧 Watch the full podcast here: https://lnkd.in/gg4hP9gh #AIinHealthcare #SalesAutomation #CustomerInsights #HealthcareInnovation #AIRevolution #DigitalTransformation #SmartDecisions
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Can AI handle 40-50% of patient calls in healthcare? 🤖📞 Join Ashish Santhalia (CEO, Convin) and Sonal Gupta from MediBuddy as they unpack how AI is transforming basic healthcare conversations. Curious? Catch the full podcast on YouTube: https://lnkd.in/gg4hP9gh #AIinHealthcare #HealthTech #Innovation
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New Podcast Live! 🎧 The latest episode of Convin Conversations is now live! Join Ashish Santhalia, CEO of Convin, and Sonal Gupta, VP at MediBuddy, as they discuss how AI-powered automation is reshaping healthcare communication. Key Takeaways: How MediBuddy uses AI to enhance patient experience Real-time feedback for agent training Scaling operations with AI for greater efficiency 🎧 Listen Now: https://lnkd.in/gg4hP9gh #AIinHealthcare #ConversationIntelligence #HealthcareInnovation #MediBuddy #CustomerExperience #TechInHealthcare #AI
How MediBuddy Uses AI to Boost Patient Experience & Efficiency
https://www.youtube.com/
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🚨 New Episode Coming Soon 🚨 The next episode of Convin Conversations will drop today at 7 PM! 🎙️ Join Ashish Santhalia and special guest Sonal Gupta as they dive into "The AI-Powered Future of Healthcare Calls" and explore how MediBuddy is enhancing service quality and transforming the patient experience with AI technology. Mark your calendars, and don’t miss out on this insightful discussion! 🔗 Watch & Listen: https://lnkd.in/gg4hP9gh #ConvinConversations #HealthcareAI #PatientExperience #AICalls #MediBuddy #TechInHealthcare #AI
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Bringing the #Ghibli magic into the office and keeping the vibe alive! ✨ At Convin, we’re blending creativity with innovation to create something extraordinary every day. 💡💥❤️ #ConvinAI #Innovation #GhibliVibes #OfficeMagic #CreativeCulture #AI #BehindTheScenes #MakingMagicHappen
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Spreading the colors of Holi at Convin! 🌈 Just like this festival brings people together, our AI connects teams and customers with smarter conversations—saving up to 60% in costs and making every interaction brighter. ✨ Wishing you a Holi filled with joy, growth, and great CX! 🎉 #HappyHoli #CustomerExperience #AI #ConversationIntelligence #TeamConvin
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Our Co-founder & CTO Atul Shree’s insights were featured in CIO.inc where he shares how Convin is making AI-driven call analysis more inclusive! Building STT, TTS, and LLM models for eight Indic languages wasn’t easy, but it’s helping businesses unlock deeper insights from customer conversations. Exciting times ahead! Read more here: https://lnkd.in/diF7JwJB #AI #SpeechSynthesis #LLMs #CallAnalysis #ConversationalIntelligence
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Happy Women's Day to the incredible women who bring their brilliance, strength, and passion to Convin every day! ❤️ Behind our success are the diverse voices and perspectives of these amazing women who inspire us all. Today and always, we honor your contributions and the unique energy you bring to our team. ✨ #WomensDay #ConvinWomen #WomenInTech #StrengthInDiversity
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Happy Women’s Day from the Convin family! ❤️ Our hearts are still soaring from celebrating the incredible women who light up our workplace with their warmth, brilliance, and fire. Every one of you brings something so special to Convin—grateful doesn’t even cover it. You’re the magic that makes us, us. #WomensDay #ConvinCulture #WomensDay2025 #WomensDayCelebration #WomenInTech #CelebratingWomen #WomenEmpowerment #ConvinFamily
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