In 2024, the Paddle team hosted or attended 95 (🤯) events. And there are just 2 people in our field marketing team (massive props to Leigh Anne for leading this!). We learned that SMALL gatherings drive the best conversations and most pipeline. Even at the big conferences, it’s when you get into small conversations that magic happens.
As my good friend Munya Hoto (MSc) says (probably quoting Andy Stanley), “Life happens in circles, not rows.” People don’t connect or change their minds from sitting in a big crowd (rows). But they certainly do when 'doing life' with peers over dinner or drinks (circles).
When I joined, I didn’t know if events would be a big lever of growth for Paddle.
But, we treated it as an experiment and gave it a shot.
And very quickly I saw first-hand how valuable they were for us. I can remember the first time I had dinner with a prospect and a customer, and found myself just being silent, as the customer told the prospect about the huge value Paddle had driven.
As we began doubling down on events, we’ve learned that small, focused events and dinners create the most value for us. So even at big conferences, we try and find those rooms.
Mainly for these 3 reasons:
1. We start to stand out
We want to be the most helpful brand in our market. Others will attend the biggest industry events, but you won’t see them go out of their way to be present in the SaaS community. Being in-person can allow you to be truly helpful.
Attending 2 events every week all over the world is hard. But hard is good - because not everyone does it.
And we start to stand out by helping, not by pitching. We know that if we help enough other people achieve their dreams, then as a result, we will achieve ours too.
2. It’s a better conversation
Smaller events allow us to have better conversations.
Being face to face with someone across a dinner table and getting to know them is so much better at building trust and relationships than pitching your product during a big keynote.
Paddle also has quite a complicated value proposition (a merchant of record that manages your payments, tax and compliance needs, so you can focus on growth), and although we need to constantly refine this to a simple explainer, communicating conversationally works better than a big strapline on a booth.
3. Truly supporting sales
The more aligned we are with sales, the more events we can do well.
So, instead of the marketing team preaching its calendar of activities and persuading sales to get involved, we take a different approach.
If sales is working on a deal with prospects in Zagreb, we say ‘Great, we can be in Zagreb. Can you invite 10 people?’.
Suddenly, everyone is sharing the load and there's a combined purpose. Kimberly and Glyn have been great partners in this.
These intimate, ad hoc events lead to the best conversations and most closed deals.
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Brands are built one good conversation at a time. Do whatever it takes to make those happen.