SnapCall

Ready to transform your customer support? Join us at #ZendeskRelate! 🚀 Our CEO Arnaud Pigueller will showcase how AI-powered video is revolutionizing customer interactions with real metrics that matter: ✅ 46% faster ticket resolution ✅ 11% reduction in ticket volume ✅ 90% CSAT scores across industries Experience our complete video support ecosystem: ▶️ Video Clips: Capture customer issues with unprecedented clarity 📲 Live Video Calls: Resolve complex problems through face-to-face interaction 🤖 Video Bot (NEW!): Our AI-powered solution that instantly generates relevant video responses to specific customer questions Our video bot technology processes customer inquiries in under 3 seconds, delivering personalized answers and relevant knowledge base links — all within your Zendesk environment. Don't miss Arnaud's session to see the future of customer support! Mark your calendar and join us to discover how video AI can transform your CX strategy. #CustomerSupport #VideoAI #ZendeskPartner #CX #AIbot #CustomerExperience

Last week, our trusted partner team SIEBRE presented SnapCall's video technology at Zendesk's CX Trends event in Shanghai, highlighting how our partnership is transforming customer experience. We were especially thrilled to see our client SolaX Power demonstrating our solution in action, with Connor Chin leading an impressive presentation. The energy in the room shifted when attendees saw our video support solution in action through Zendesk's platform. That moment when people realize they've been solving problems the hard way for years? Priceless. Here's what resonated most with the audience: 🟢 When customers can show their issues through video, resolution time drops by 46% 🟢 Support teams can handle more interactions without adding headcount 🟢 The seamless integration with Zendesk means zero disruption to existing workflows The days of lengthy back-and-forth text exchanges are numbered. The future belongs to brands that can see and solve problems in real-time or through asynchronous video exchanges. A huge thank you to teams Siebre and Solax Power for sharing their success story! What CX innovations are you most excited about? Have you experimented with video in your customer support strategy? #CustomerExperience #VideoAI #CXInnovation #DigitalTransformation #CustomerSupport #AIInnovation #Shanghai2025

Want to slash your support ticket resolution time? Here are 3 practical approaches we've seen work: 1️⃣ Enable visual context: Let customers show you the issue instead of describing it. This immediately eliminates confusion and provides agents with the exact information they need. 2️⃣ Leverage AI for analysis: Implement AI tools that can analyze visual information, extract key details, and suggest solutions based on similar past cases. 3️⃣ Integrate visual data with your CRM: Ensure all visual evidence automatically attaches to relevant tickets and populates custom fields for seamless workflow. Our clients who implement these strategies see up to 46% faster resolution times and significant increases in first-contact resolution rates. What's your biggest challenge in reducing ticket resolution time? #SupportEfficiency #CustomerService #ResolutionTime #SupportTips

Customer support has evolved dramatically: 1990s: Phone calls 2000s: Email support 2010s: Live chat 2025: Video communication Why is video becoming essential? 80% of communication is non-verbal, yet traditional channels miss these critical cues. Today's customers expect fast, seamless, and personalized interactions. They want service on their terms. Video provides richer context than words alone, making interactions faster, shorter, and more effective. At SnapCall, we're helping support teams embrace this evolution with both asynchronous video clips and real-time video calls, all powered by AI for deeper insights. How is your support strategy evolving to meet changing customer expectations? #CustomerSupportTrends #CX #SupportEvolution #VideoFirst

🎉 We’re thrilled to announce SnapCall is sponsoring Zendesk's Relate 2025 in Las Vegas this March! Picture this: 60+ sessions diving into the future of customer service, AI innovations, and smarter ways to work. Whether you’re with us in person or tuning in virtually, you’ll connect with industry leaders and leave with ideas that spark real change. 🔗 Join us: Secure your spot now https://lnkd.in/eN96tkPW 🍿 Go virtual: Catch the keynote live and explore on-demand sessions https://lnkd.in/eWsfEPcq Let’s make customer experience better—together. See you there (or on screen)🌟 #ZendeskRelate #CustomerService #AI #EmployeeExperience

The best tools fit perfectly into your existing workflow. That's why SnapCall is built to integrate seamlessly with Zendesk Partners, making it easy for agents to: ▶️ Request video clips directly from tickets ▶️ Join video calls without leaving their workspace ▶️ Access AI-powered video insights automatically ▶️ Share solutions from your video library One click installation. No training required. Just immediate access to the power of video support. "The automation set up with clip requests from customers provides a real time-saving benefit for the team and leads to better-qualified customer requests." See how it works. #Zendesk #CustomerSupportTools #Integration #SupportTech

Hey Paris friends! Quick update our breakfast event⏰ Life happens!  To ensure the best experience for everyone, the breakfast event organized by SnapCall & Sabio will now take place on March 13. Same agenda, same great discussions, just a new date to connect and explore how video assistance and AI are transforming customer support. Same great speakers, same insights on video support and AI, same Parisian venue - just a different day. ✅ Already registered? You're all set! Haven't signed up yet? We've still got spots open. ▶️ Join us on March 13th to see how real companies are cutting support costs with video and AI solutions. Registration link in comments! #CustomerSupport #AIinAction #VideoAssistance #SnapCallEvents

The "generational test" is a crucial way to evaluate product adoption. If a product isn't intuitive for younger generations or accessible for older ones, it risks missing a huge market. The fact that 60 million videos are recorded daily on social media proves that video is now the default way people communicate. Younger generations avoid phone calls, preferring asynchronous and visual interactions. This shift is forcing customer support to evolve—static text and voice calls are becoming outdated, while video evidence and messaging are taking over. This is exactly why SnapCall’s video evidence approach makes sense—it aligns with how people naturally communicate today, making issue resolution easier and more intuitive.

🚀 AI is transforming Customer Service—But is your CRM ready for the future? The customer service landscape is shifting fast. With AI handling 80% of interactions in the coming years, companies need to rethink how they communicate—faster, more efficiently, and with real AI-powered support. While text-based AI chatbots have made strides, they lack context, accuracy, and human-like understanding. This is where video AI steps in. At SnapCall, we bring video evidence into customer interactions, creating a new standard of accuracy and automation. Imagine a world where: ✅ Customers report issues visually instead of struggling with long descriptions ✅ Support teams see the problem instantly and provide precise resolutions ✅ CRMs integrate video insights to power smarter automation and AI-driven actions As interactions explode exponentially, businesses need AI + Video to bridge the gap between efficiency and human touch. CRMs and customer support platforms must evolve to integrate video-first interactions—because the future of AI-driven support is not just text; it's visual intelligence. Are you ready for this shift? 🚀 Let’s discuss! #AI #CustomerExperience #VideoAI #Automation #CRM #SnapCall

The Ultimate Guide to Improving CSAT Scores in 2025 Did you know? Companies with above-average customer satisfaction outperform competitors by 2.4x in revenue growth. ▶️ Our latest deep dive reveals 10 data-backed strategies to boost your CSAT scores, including: ▶️ Why visual support technology drives 46% faster resolution times ▶️ How AI-powered analytics transform customer feedback into actionable insights ▶️ The surprising link between personalization and retention rates ▶️ Plus: Implementation frameworks from industry leaders achieving 90%+ satisfaction scores. 🔍 Key Insight: A mere 5% increase in customer retention can boost profits by 25-95%. Learn how top performers are achieving this through strategic CSAT improvements. Read the full guide, link in the comments. #CustomerExperience #CSAT #CustomerSupport #CustomerSuccess #CX #BusinessGrowth