Netigate

🛍️ Did you know? Retail customers are the happiest! Retail has the highest NPS score of 41, meaning customers are more likely to recommend their favorite stores. Why? Personalised experiences. Retail brands that make shopping feel personal keep customers coming back. Plus, they make things easy—smooth shopping means happy customers! Curious how other industries compare? Get the full NPS Benchmark Report now! ⬇️ https://lnkd.in/d9A_Szz6 #retail #customerexperience #npsbenchmark

Part 4 of 4 - Ask AI What if long wait times weren’t just a support issue—but a symptom of something bigger? With Ask AI, businesses can instantly analyse support data and uncover the root causes of customer frustrations. In one case, AI revealed that long wait times were tied to an understaffed, overworked team—giving leaders the insights they needed to take action. See Ask AI in action! Watch the replay now: https://lnkd.in/dFJyW3Xg #askai #genai #cx #ex

Part 3 of 4 - Ask AI So we've showed you how we can find out how you can determine what makes your NPS up or down. But what about in Employee data?  If you're curious, our "Ask AI" doesn’t just help you understand customer feedback—it works for your employees too! By analysing Employee Experience (EX) data, it uncovers issues like communication gaps, workload concerns, and staffing challenges, giving HR teams actionable insights in seconds. Just like it simplifies NPS analysis, Ask AI transforms how you manage employee feedback. Watch how it works:  https://lnkd.in/dFJyW3Xg #askai #genai #cx #ex

Part 2 of 4 - Ask AI Last time, we showed you What our "Ask AI" feature is. This week, let's put it to the test! 🔥 Let’s say, you want to bring your NPS up, but digging through thousands of customer comments feels impossible. 📈 Recently, we showed how Ask AI can analyse X amount of customer comments in seconds to pinpoint issues like login problems, clunky design, and small business limitations. Ready to uncover what’s holding your NPS back? Watch the demo to see Ask AI in action! https://lnkd.in/dFJyW3Xg #askai #genai #cx #ex

"För att lyckas [med sin feedbackstrategi] krävs en tydlig förståelse för vad som behövs – något som AI gör både enklare och mer effektivt". Vi skriver om AI och vår produkt ASK AI i #DagensIndustri denna veckan. Läs gärna artikeln här: https://lnkd.in/dxvJJRMh

"Contact centers are becoming one of the most valuable sources of insight in any organisation" Today, the latest episode of Adrian Swinscoe's podcast PUNK CX was released, guest-starring our very own Suvi Lindfors ☀️ Suvi and Adrian are discussing what needs to happen to facilitate this journey in terms of strategy, people, process, and technology, what sort of impact will this have on customer centricity, and how we are likely to see the contact center emerge as a data and analytics service provider within organisations. Listen on any major app or directly on the website, including highlights. Link in comments 👇

Valentine’s Day is all about appreciation, and what better time to remind ourselves that strong relationships—whether with loved ones, customers, or employees—start with listening and understanding? 💙 True connection isn’t just a single moment but also about showing up, paying attention, and making people feel valued—every day. Let’s take a moment to celebrate the people who trust us, support us, and share their experiences with us. Here’s to stronger, more meaningful connections. ❤️ How do you show appreciation for your customers and employees? Let’s share the love in the comments! ⬇️ #TotalExperience #CX #EX #ValentinesDay

Part 1 of 4 - Ask AI Isn’t it frustrating when you’re drowning in customer feedback but still can’t figure out what’s actually working? 🤔 Let's fix that! In this webinar replay, we show how Ask AI quickly analyses comments and uncovers key insights—so you know exactly what to improve. Catch the replay here! https://lnkd.in/dFJyW3Xg #askai #genai #cx #ex

We're not giving up until we find the perfect #marketeer. Do you know anyone? https://lnkd.in/dCZ2yzAq

🎥 Missed our webinar? The replay is here! Our recent webinar, "Live Demo: Ask AI in Action" was a hit! 🚀 We showed how AI-powered solutions can transform scattered feedback into actionable insights—and now, you can catch up on everything you missed. If you're looking to turn customer and employee feedback into a competitive advantage, this is the webinar for you. Don't let fragmented feedback hold your business back—watch the replay and learn how to harness the power of AI. 💡 Pro tip: Share this with your team to spark ideas for your next feedback strategy! 🔗 Watch the replay here: https://lnkd.in/dFJyW3Xg #feedback #ai #askai