Neil Smith-Willis

🚨Webinar Alert - Just 4 weeks to go! Maximise Your Workflow: The Power of Key IVR's Collaborations with Top Providers Join myself and Mark Kelly (Chief Commercial Officer, Key IVR) for an exclusive webinar on all things related to how technology partners can collaborate effectively. We'll explore how Key IVR's strategic partnerships with leading providers can enhance business processes, streamline customer interactions, and drive operational efficiency. 🗓 Date: 6th November 2024 ⏰ Time: 15.00 to 16.00 (GMT) 🔗 Register Now: https://lnkd.in/ew7uaESp What You’ll Learn: 💨 Maximise Efficiency: Learn how Key IVR's partnerships can streamline customer interactions and enhance your business processes, improving overall operational efficiency. 💭 Exclusive Insights: Gain expert knowledge from industry leaders like Chris Goodwill from Symity on leveraging Contact Centre as a Service solutions and technology partnerships for growth. 🤖 Latest Innovations: Explore how Microsoft's Dynamics 365 Contact Center is transforming customer service and how you can use this platform to elevate your business. 🌐 Real-world examples: Discover how you can leverage these collaborations to unlock new opportunities for growth and success. Hope you can join us both for what should be a fantastic discussion, you’ll definitely take something away from this session which you can action to have an impact in your business. #strategicpartners #dynamics365 #contactcenter #keyivr

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There's just under a week to go until we run our next webinar. This time we're taking a closer look at the #emissions generated by electric vehicle fleets: why it matters, how to report on it and crucially how to reduce these emissions... join in on the fun by registering using the link below. See you there! ⛅

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Meet us at INTEA Breakfast next Friday to hear Sergey Snegirev and Raivis Freimanis talk about Onboarding! Many organisations spend so much effort to find and hire the best but then drop the ball when it comes to quickly moving them into enthusiastic, productive, safe workforce. Let’s talk about onboarding - how it can save money, increase productivity from Day 1, and even help with hiring. Raivis & Sergey will talk about: • Structured Onboarding: Why it’s crucial for engagement • Personalization: Tailoring the process for each hire • Technology Integration: Overview of the latest tools and trends • Measuring Success: How do you even know if you onboarding is up to standard. Register here: https://lnkd.in/dQndVngi... #INTEAbreakfast #INTEAteam #Onboarding #onboardingprocess #tipsandtricks #fyp

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Technology has become such a vital part of our lives that we find it difficult to envisage life without our phones. For businesses, it's an important part of business functions and a reliable phone system is key. An efficient business telephone system streamlines good communication for employees within the organisation as well as communication with customers. It's more personal, easy and quick to use which is why IT leaders should make sure they have seamless communication and data access to stay connected and productive. Our services are designed to provide consistent connectivity and be easily managed. With our Mobile Voice and Data services, businesses can rely on uninterrupted communication and the flexibility to choose plans and devices that match their needs. #hybridoffice #workingsmarter #digitaloffice

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Let’s be honest, securing budget for anything can be a real challenge! I know how tough it can be to make the case and get the backing you need. Health and Safety is no different. That’s why I’m excited about this new eBook from Notify Technology It’s full of practical tips to help you navigate those tricky budget conversations and secure the resources your workforce needs.

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Great insight from Umbraco leadership on integrating AI solutions and how using a platform like #Umbraco allows users to make changes and add new technology seamlessly. New services and solutions shouldn't be a headache. Read more on their page and find out why we are an #UmbracoGoldPartner! #ComposableArchitecture #Novicell

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You have the customer conversations, but do you have the insights? Accessing customer conversations is just the beginning. To truly enhance contact centre agent behaviour and operational performance, you need more than just data – you need actionable insights. That's where Callbi steps in. Callbi is the first fully functional speech analytics tool in SA designed specifically for the languages, dialects, and accents of South Africa including English, Afrikaans, isiZulu, Sesotho and Setswana. Our cutting-edge technology enables you to analyse 100% of all customer interactions and surface insights, patterns and trends embedded in customer conversations. Callbi can turn recorded interactions into actionable insights that drive results. Visit our website to find out more: https://lnkd.in/d6y37j5K. #Callbi #SpeechAnalytics #CustomerInsights #ContactCenter

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We’ll be at #ProcureX #Scotland on the 24th of October! Come and see us at Scotland’s leading public sector procurement event. If you’re around, you won’t want to miss our session in the Technology and Innovation zone. 📅 October 24th, 2024 | 11:10 AM - 11:35 AM 🔍 Modernising Retention Policies for the 21st Century: City of Edinburgh Council's Experience with Policy Centre. Managing complex retention policies doesn’t have to be a tedious, time-consuming task — it can be a seamless, intuitive process. In this session, Karen Alvey will take you inside Policy Centre—a cutting-edge, cloud-based platform that reshapes how organisations approach retention schedules and privacy policy management. Following Karen, Henry Sullivan will share the City of Edinburgh Council's story, revealing how adopting this innovative tool has empowered their teams to work smarter, with greater confidence in their compliance and governance. Stop by stand 45 to say hello on the day! Procurex #ScottishGovernment #APUC #ScotlandExcel #NHSNSS #CCS #MOD #TransportScotland #PowerOfProcurement #Procurement

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The 'salespeople' at Tech Soft 3D are a little different from what you might expect. Our Partner Development Managers don’t work on commission. They also stay with you as account managers for as long as you use our SDKs, ensuring your ongoing success. This commitment to partnership and collaboration is at the heart of everything we do at Tech Soft 3D. Want to see how this approach can benefit you? Check out Kayla Schlensker's insightful blog article and learn more about our unique philosophy. https://bit.ly/4bdvb33

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Transform your organisation with practical insight, tips, and expertise with our latest Tech Connect Buyer’s Guide. With services expertise, hardware and software solutions, the guide has everything you need to drive success in your organisation. Start reading now.

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Enhance your website user experience with the power of edge computing! Learn how to fancy up your site in our latest blog post written by my colleague Sue Smith!

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How important is #customersatisfaction to your organisation? I have a great example from when we assisted Togocom with its print infrastructure. Now, Togocom employees can handle paperwork rapidly and efficiently, contributing to improved customer service and satisfaction levels. Interested to find out more? Read the full case study here: https://lnkd.in/e7UhNNxw #WorkplaceEfficiency #ProcessOptimisation

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Incredible enrolment figures in this webinar on how to conduct effective carbon reporting in compliance with procurement rules. Clearly it’s a topic that is resonating with the NHS and Health Innovation Network supplier community! Register if you haven’t already. #nhs #carbonemissions #carbonreductionplan #sustainableprocurement #supplychain #netzero

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We all know the unique challenges that come with managing a membership organisation - whether it’s outdated systems, fragmented data or simply trying to keep your members engaged through the accreditation process. It’s tough, but there’s no need to face these challenges alone. At Unify Technologies, we’ve worked closely with organisations like CIM (the Chartered Institute of Marketing) to show how Microsoft Dynamics 365 can turn these challenges into opportunities. With the right tools and a little collaboration, we can help your organisation grow and improve your members' engagement - which in turn makes you more profit. In our latest blog, we explore how Dynamics 365 Business Central and Dynamics 365 for Sales (CRM) come together to create a fully integrated solution that supports member retention, cross-selling and new member acquisition. We talk about our solutions with confidence as we’ve seen the results firsthand. We can tackle these challenges together and unlock the full potential of your organisation. Want to learn more? Read our full article here: https://lnkd.in/e2hW-RvD #Dynamics365Membership  #MembershipIntegration  #DynamicsPartner

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What a fantastic team, huge thanks and congratulations to Conor Sizeland and our talented developers. The speed of development and innovation is something to behold. The OneClickComply® platform now supports #cyberessentials #Soc2 and #ISO27001 with more standards to come. The world's first solution that monitors. implements and fixes security controls automatically across your infrastructure.... yes that's right,,, it fixes them automatically. This is truly a world first, what the team has produced compliments every cyber security solution and consultant on the market. It does the work for you to actually implement and manage security controls, work that up to now has only ever been done manually.  If you are a #MSP or have a compliance team managing these standards, you will love this. If anyone in our field would like to know more please get in touch. I would love to get your valuable feedback. Together we can make securing organisations' valuable assets easier and help them achieve their cyber security goals.... in one click. #MSPcommunity #TechSupport #compliance #cybersecurity

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🎉 This is a great opportunity for organizations investing in #dataspaces and projects in #smartcities and #smartcommunities. 👉 The European Data Space for Smart Communities has already launched the third Call for Pilots, your ultimate chance to deploy pilots related to #GreenDeal where #datasharing is key. Cities involved in this project will be better prepared to materialize the benefits of the #DataEconomy. Check the #TermsOfReference and more information on our website. We are looking forward to having you on board! Data Spaces Support Centre BDVA - Big Data Value Association International Data Spaces Association (IDSA) Gaia-X Association for Data and Cloud (AISBL) Gaia-X Hub España Elisabeth Beck Knudsen Genoveva Gil Clara Pezuela FIWARE Martin Brynskov Sophie Meszaros Sille Sepp Karl-Filip Coenegrachts Francisca Rubio Flavio Fuart IDC4EU Massimiliano Claps Angela Salmeron Louisa Barker Anniki Puura

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When creating the budget for your business, there are probably several high-priority teams to consider when allocating funds, but the impact of good customer service shouldn't be underestimated and should also be factored in. Great customer service can increase customer loyalty and therefore, increase repeat business, improve product development through a better understanding of user's needs and promote your business by recommendations from happy customers. International Customer Support Day is an annual event dedicated to recognising the efforts and invaluable contribution of customer support teams. Investing in your customer service team can pay dividends, make sure your team have the right tools to deliver customer centric support. Whether you have an outdated infrastructure or are looking for a new solution, our Contact Centre as a Service solutions (CCaaS) can address pain points and provide the framework necessary to empower your workforce and enable effortless customer interaction. https://lnkd.in/e-MMYpeK #workingsmarter #hybridoffice #customercentric