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Co-Founder, Chief Clinical Officer @ Inicio health. Delivering clinically led, patient centred innovative digital solutions for health
Why Does NHS Admin Work Better in Some Areas Than Others? The NHS is built on the principle of equal access for all, but when it comes to patient administration, the reality is very different. Depending on where you live and which NHS trust you interact with, your experience can range from seamless digital interactions to frustrating, outdated paper-based processes. 📊 Why is there so much unwarranted variation? ✅ Some hospitals and GP practices have automated appointment systems, while others rely on letters that arrive too late. ✅ Some trusts use interoperable digital records, while others still struggle with fax machines. ✅ Some regions offer easy online booking, while others require long waits on the phone. As a Chief Clinical Officer at Inicio Health and an NHS nurse, I know good admin isn’t about technology alone it’s about leadership, investment, and culture. Patients deserve the same quality experience everywhere, not a postcode lottery of inefficiency. 🛠 How do we fix it? 🔹 Standardise best practices across trusts 🔹 Scale successful digital innovations more quickly 🔹 Measure and publicly report admin performance alongside clinical outcomes If we want a high-performing NHS, we need to tackle variation in patient administration with the same urgency as variation in clinical care. 📢 Have you seen examples of best practice in NHS admin? Let’s share and learn. #NHS #HealthcareLeadership #DigitalTransformation #HealthInequality #InicioHealth