Office of Rail and Road (ORR)

446 million journeys were made by passengers on Great Britain’s rail network between October and December 2024. That’s a 7% increase on the 417 million journeys made in the same quarter the previous year. Read the full stats release on the ORR data portal 📈⬇ https://lnkd.in/d7ST5pnU

We welcome the steps that five operators are taking to improve their complaints handling processes for disabled people, after our 2024 report identified accessibility barriers for their customers. More here: https://lnkd.in/e5a5iYTw

Productivity matters - it's a major driver of growth and value, including in the rail industry. Our new blog and report discuss how rail industry productivity has changed in recent years ⬇

Today we've published 10 recommendations for industry to help improve the effectiveness and efficiency of health and safety interventions in rail.   Our directors of railway safety, and economics, finance and markets, explain more. This follows our industry-wide project, collaborating with Network Rail, passenger and freight train operators, RSSB and others. Our full announcement ⬇ https://lnkd.in/e4GBUkxZ

Catch up with our latest activity, including: 🔹 the outcome of recent ORR prosecutions   🔹 heritage railway workshops  🔹 our assessment of safety on the strategic road network ➡️ orr.gov.uk

We've published our annual report into safety on England's strategic road network.   Safety continues to improve on England’s motorways and major A-roads, but National Highways is unlikely to meet its main safety target set by government.   Feras Alshaker, Director, Planning and Performance, said:    "It is a good thing that that safety continues to improve on the strategic road network, and we should recognise the work that National Highways has been doing to improve safety on its roads. National Highways must now focus on implementing the remaining actions from its plan to further improve road user safety."     Details ⬇ https://lnkd.in/eYp9QUjh

We are pleased to have authorised Newsham railway station on the Northumberland Line, ahead of its expected opening on 17 March. Our announcement ⬇ https://lnkd.in/eF9i-qkW

In the latest quarter (1 Oct to 31 Dec 2024), the Cancellations measure was 5.1%, up 0.2 percentage points on the same quarter in the previous year. This is the highest level for any individual quarter since the time series began in April 2014. Read the full stats release 📈⬇ https://lnkd.in/dwEk94vC

In our March newsletter, ORR CEO John Larkinson discusses the launch of the Government's rail reform consultation, and how ORR is looking forward to working closely with the Department for Transport and other industry bodies as the plans are developed in more detail. Other stories include:  🔹 the conclusion of two court cases following ORR prosecutions 🔹 our letter to Network Rail on the assessment and management of railway structures 🔹 a blog on the ORR workshops delivered in collaboration with the Heritage Rail Association 

We're pleased that eight train ticketing companies are now more upfront about their fees on their websites and apps, having made changes in response to concerns that we raised. Jacqui Russell, our Head of Consumer, details some of the improvements made, in the video below. Read more: https://lnkd.in/e4g2bYJM