Two thoughts -- A current customer isn’t a guaranteed customer and conversations drive commitment. According to a survey from Invesp, 2% increase in customer retention has the same effect as decreasing costs by 10%. Retention isn’t passive. It’s proactive. It’s personal. It’s people talking to people. Ready to stop assuming loyalty and start earning it? Let’s talk about customer retention that actually retains. #RetentionIsARelationship #TalkToYourCustomers #HumanFirstSales
About us
We’re excited to announce that Nova Consulting Group is now Compelity® What if a sales conversation was as natural as sitting down with someone over a cup of coffee? It’s time to create more human sales conversations that make buyers sit up and take notice. At Compelity, we know people will do what they are going to do, so we developed conversational models with a research-based and practical approach for more impactful conversations, whether they are hybrid, remote, or in-person. The human touch makes sales conversations more powerful! Selling has changed, and the conversation has changed. Give your team the competitive edge they need to differentiate themselves so that your buyer says, “Wow! That didn’t even feel like a sales conversation!” Architecting the Deal Model©: - Balancing today’s issues with tomorrow’s aspirations, Architecting the Deal Model© offers a holistic and strategic approach that manages buyers’ nonlinear decision paths. Get more certainty in your forecast while creating sustainable relationships with your buyers. The Advanced Sales Conversation Model©: Whether you want someone to buy your product, service, or an idea, it starts with a conversation. Combining research with practical application, the Advanced Sales Conversation© uses natural conversation for a deeper, more collaborative sales conversation. Nudge Interview Model© Built specifically for customer success teams tasked with selling, this conversation model uses the natural desire to help and partners with human-centered conversation that supports problem-solving and collaboration. Who We Serve: Medtech and SaaS/AI organizations dedicated to refining their sales and business development processes. We partner with you to enhance the skills of your sales team and bring the rigor and expertise required to execute better conversations that lead to competitive advantage and buyers who want long-term relationships. Let's rethink sales conversations. Let’s start a conversation.
- Website
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https://www.compelity.com/
External link for Compelity
- Industry
- Business Consulting and Services
- Company size
- 2-10 employees
- Headquarters
- Boston
- Type
- Privately Held
- Founded
- 2010
- Specialties
- Sales Strategies, Revenue Growth, Sales Tactics, Sales Process Development, Sales Conversation, Sales Performance, Sales leadership, Go-To-Market-Strategy Execution, and Sales Coaching
Locations
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Primary
Get directions
Boston, US
Employees at Compelity
Updates
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In B2B, retention is a team sport. And Customer Success is the quarterback. Your CS team isn’t there to babysit accounts. They’re strategic partners who: -- Keep clients aligned to outcomes -- Spot risks before they escalate -- Drive expansion by building trust The most valuable customer relationships aren’t automated — they’re human. Give your CS team the tools, time, and trust to build real connection. Because in B2B, people don’t leave products. They leave partnerships. Learn more: https://buff.ly/WqYL4eT #B2BRetention #CustomerSuccess #CustomerExperience #HumanFirstSales
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During a pipeline review, there was some confusion about a current customer who communicated that they were on the fence about adding a second unit. The rep, (let's call him Jim) said, "this is a slam dunk. They love the one they have so maybe they just want a discount." Just because someone bought from you doesn’t mean they’ll stay with you. Most customers don’t leave because of price — they leave because they feel forgotten. #CustomerRetention #SalesLeadership #B2BStrategy #CustomerExperience #RevenueGrowth #LoyaltyIsEarned
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Sure you can nudge someone in a manipulative way but what if you could nudge someone to find their best answer. Retaining your customers is an active practice. Automation can’t replace authenticity. Reignite your relationships — today. #HumanFirstSales #RetentionIsARelationship #CustomerExperience #RevenueGrowth #B2Bsales *** Maybe you haven't met us yet so allow us to introduce ourselves. B2B buyers are looking for sales experiences that treat them as humans. There is nothing more human than a good conversation. Let's explore ways to have conversations that are productive and engaging!
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Customer retention can inspire 80s songs like "Don't You Forget About Me" or "Call Me." Keep connected with purpose and focus to make your customers feel like they are really people and not just an account. Ask us about the Nudge Interview and how it makes retention conversations more personal and productive https://buff.ly/gXupbiQ #CustomerRetention #SalesLeadership #CustomerSuccess #RevenueGrowth #RetentionStrategy #B2Bsales
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During a pipeline review, there was some confusion about a current customer who communicated that they were on the fence about adding a second unit. The rep, (let's call him Jim) said, "this is a slam dunk. They love the one they have so maybe they just want a discount." Just because someone bought from you doesn’t mean they’ll stay with you. Most customers don’t leave because of price — they leave because they feel forgotten. #CustomerRetention #SalesLeadership #B2BStrategy #CustomerExperience #RevenueGrowth #LoyaltyIsEarned
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Where we sell may have changed but connecting and guiding your buyer hasn't. Building that human connection, even across virtual platforms, can be the difference maker. Is your sales team equipped to build trust and close deals in a virtual-first world? #B2Bsales #virtualselling #salesenablement #saleseffectiveness
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We're often watching how trends and patterns emerge in terms of what makes a stronger sales team and individual contributor. With the decrease in risk tolerance and increase in uncertainty, certain soft skills are more desirable in the seller-buyer relationship. Check out this report from LinkedIn News and let us know which ones you're seeing become necessary for your B2B sales team https://buff.ly/t0h3YHf #B2Bsales #salesleadership #chiefsalesofficer #saleseffectiveness #salesenablement
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Selling is cultural, even if you are selling within the same country. A strategy that works in one organization or country might fail in another. Adapting to each buyer includes different cultural dynamics—a crucial skill in today’s diverse and global marketplace. Want more sales tips like this and get on their shortlist? Follow us and let us know your challenges and successes with connecting in the hybrid world #B2Bsales #hybridselling #salesenablement #saleseffectiveness
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Joining everyone for the Irish-American Partnership St. Patrick's Day Breakfast was such a good way to start the day! We congratulate Mary Sugrue, Clodagh Boyle, and the IAP team for hosting a morning full of conversation, song, and inspiration! #StPatricksDay2025 #Boston #Boston #Ireland
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