“𝘞𝘩𝘦𝘯 𝘊𝘟 𝘪𝘴 𝘥𝘰𝘯𝘦 𝘳𝘪𝘨𝘩𝘵…𝘪𝘵 𝘵𝘳𝘢𝘯𝘴𝘧𝘰𝘳𝘮𝘴 𝘵𝘦𝘢𝘮𝘴, 𝘪𝘯𝘴𝘱𝘪𝘳𝘦𝘴 𝘢𝘤𝘵𝘪𝘰𝘯, 𝘢𝘯𝘥 𝘮𝘢𝘬𝘦𝘴 𝘵𝘩𝘦 𝘸𝘰𝘳𝘭𝘥 𝘢 𝘭𝘪𝘵𝘵𝘭𝘦 𝘮𝘰𝘳𝘦 𝘤𝘰𝘯𝘯𝘦𝘤𝘵𝘦𝘥, 𝘰𝘯𝘦 𝘦𝘹𝘱𝘦𝘳𝘪𝘦𝘯𝘤𝘦 𝘢𝘵 𝘢 𝘵𝘪𝘮𝘦.”
Throughout Women’s History Month, we’re celebrating incredible women shaping CX and technology as part of our 𝐀𝐰𝐞𝐬𝐨𝐦𝐞 𝐖𝐨𝐦𝐞𝐧 𝐭𝐨 𝐅𝐨𝐥𝐥𝐨𝐰 𝐢𝐧 𝐂𝐗 2025 campaign.
Meet Serena Riley, CCXP, Head of Customer Experience at ConverSight 🌟
Serena is a CX powerhouse, experience designer, and empowerment champion on a mission to make every interaction unforgettable. As Head of Customer Experience at ConverSight, she transforms strategy into impact, blending innovation with human connection. A Certified CX Professional, author, and award-winning leader, she co-founded EmpowerX to elevate women and The Stacy Mansion to craft immersive experiences in hospitality. Whether revolutionising CX or igniting empowerment, Serena brings bold ideas, contagious energy, and a passion for creating spaces—physical and virtual—where people thrive.
For Serena, CX is about the magic of human connection. She loves “𝘤𝘳𝘦𝘢𝘵𝘪𝘯𝘨 𝘮𝘰𝘮𝘦𝘯𝘵𝘴 𝘵𝘩𝘢𝘵 𝘮𝘢𝘵𝘵𝘦𝘳, 𝘵𝘶𝘳𝘯𝘪𝘯𝘨 𝘦𝘷𝘦𝘳𝘺𝘥𝘢𝘺 𝘪𝘯𝘵𝘦𝘳𝘢𝘤𝘵𝘪𝘰𝘯𝘴 𝘪𝘯𝘵𝘰 𝘶𝘯𝘧𝘰𝘳𝘨𝘦𝘵𝘵𝘢𝘣𝘭𝘦 𝘦𝘹𝘱𝘦𝘳𝘪𝘦𝘯𝘤𝘦𝘴…𝘢𝘯𝘥 𝘥𝘦𝘴𝘪𝘨𝘯𝘪𝘯𝘨 𝘦𝘹𝘱𝘦𝘳𝘪𝘦𝘯𝘤𝘦𝘴 𝘵𝘩𝘢𝘵 𝘴𝘱𝘢𝘳𝘬 𝘭𝘰𝘺𝘢𝘭𝘵𝘺, 𝘫𝘰𝘺, 𝘢𝘯𝘥 𝘦𝘮𝘱𝘰𝘸𝘦𝘳𝘮𝘦𝘯𝘵.”
Serena would love to see CX transcend its role as a ‘business function’ and be embraced as a movement. She believes CX is an art form. "𝘐𝘵’𝘴 𝘴𝘰𝘮𝘦𝘵𝘩𝘪𝘯𝘨 𝘺𝘰𝘶 𝘧𝘦𝘦𝘭, 𝘴𝘦𝘦, 𝘩𝘦𝘢𝘳, 𝘢𝘯𝘥 𝘦𝘹𝘱𝘦𝘳𝘪𝘦𝘯𝘤𝘦 𝘸𝘪𝘵𝘩 𝘢𝘭𝘭 𝘺𝘰𝘶𝘳 𝘴𝘦𝘯𝘴𝘦𝘴” that, when designed correctly, puts real human connection at the centre of every interaction.
Serena, you champion the magic of human connection in CX, turning every interaction into a truly unforgettable experience! ✨
Check out the full Awesome Women to Follow in CX list, which is linked in the comments below.👇
Join the movement to amplify the voices of women shaping the industry by becoming a member today https://lnkd.in/eSJSnmdp
#WomensHistoryMonth #AwesomeWomentoFollowInCX2025 #WomeninCX #WomeninTech #WomenSupportingWomen