interface.ai

🎥 Live Webinar: Unpacking EFCU's AI Strategy with Voice and Frontline Employee Automation When EFCU Financial Credit Union decided to modernize member service, they didn’t settle for small steps. They: ✔️ Automated over 50% of inbound calls in just one month ✔️ Rolled out an AI Co-Pilot to boost staff speed and accuracy ✔️ Improved both member experience and frontline efficiency Want to see how they did it? Join us for a live session on April 24 with Tyler Brooks, VP of Innovation at EFCU, and Srinivas Njay, CEO at interface.ai, as they walk through their AI strategy - and show a live demo of the AI in action. Register here: https://lnkd.in/g8793QnF #CreditUnions #VoiceAI #AIinBanking #MemberExperience

💡 How are you empowering your frontline support staff today? EFCU Financial Credit Union is using interface.ai’s Employee AI Co-Pilot to boost efficiency and accuracy by giving their frontline staff instant access to the answers and tools they need - right when they need them. We’re hosting a live webinar with EFCU to show exactly how their AI Co-Pilot is transforming frontline support - and what other credit unions can learn from their approach. 👉 Register for the webinar: https://lnkd.in/g8793QnF

✨ The Right Way to Launch Voice AI – Learning from the Best ✨ At interface.ai, we’ve helped 100+ financial institutions successfully introduce AI-powered voice assistants to transform their member experience and reduce call center costs. But the difference between launching and launching well comes down to execution. We just published a blog highlighting 3 standout credit unions that executed standout Voice AI launches - and what others can learn from them: 👏 WEOKIE Federal Credit Union - built excitement before launch and trained their team to become AI advocates. 👏 Garden Savings Federal Credit Union - guided members to the AI assistant through strategic website prompts and call routing. 👏 McCoy Federal Credit Union - leaned into transparency and education to win member trust. Whether you're preparing to roll out Voice AI or looking to improve adoption post-launch, these best practices can set you up for success. 👉 Read the full blog: https://lnkd.in/gd5SiNRa

Starting off Day 2 with an amazing conversations about how #creditunions can serve millennials and Gen Z. A tremendous amount of great information and insights!!! Michael Ogden (Credit Union Times) Jack Chawla (interface.ai) Meggan Schwirtz (St. Cloud Financial Credit Union) Ryan McEleney (American Eagle Financial Credit Union) Matt Monge (Missouri Central Credit Union) #cugi2025

We’re excited to be at the CU Growth Summit today, connecting with leaders who are driving meaningful innovation in the credit union space. It was especially great to listen to Elizabeth Osborne, COO of Great Lakes Credit Union, share insights during her panel on fintech collaboration - and to hear interface.ai mentioned as their trusted AI partner that understands and supports the credit union mission. We’re proud to work with forward-thinking institutions like GLCU, helping them deliver AI-powered experiences that align with what matters most: empowering members and strengthening communities. #CreditUnions #AIinBanking #VoiceAI #MemberExperience #CUGrowthSummit #GLCU #FintechForCreditUnions

⚡AI & Automation in Lending: Balancing Speed, Risk & Member Trust ⚡ We’re excited to share that Jack Chawla, VP of Marketing at interface.ai, will be joining an all-star panel at the CU Growth & Innovation Summit today to explore how AI is reshaping lending. The session will explore how credit unions can leverage automation to drive faster decisions and better experiences - without compromising on risk management, compliance, or the trusted relationships they’ve built with members. Jack will be joined by leaders from: - Buckeye State Credit Union - St. Cloud Financial Credit Union - 1st Advantage Federal Credit Union 💡 If you’re exploring how AI can transform your lending operations while staying true to your credit union values, this is a session you won’t want to miss. #CreditUnions #AIinLending #VoiceAI #Automation #MemberExperience #CUGrowthSummit #AIinBanking #FinancialInnovation

EFCU didn't just implement AI because it was on-trend - we did it because we knew our members wanted faster, more reliable service, and our frontline staff needed better support. In just one month, we automated over 50% of our inbound calls with Voice AI. But this wasn't the only impact - we also transformed how our frontline staff operate and train. The team is now supported by an Employee AI Co-Pilot that gives them instant answers and helps new staff onboard faster. On April 24, I’ll be joining interface.ai’s CEO Srinivas Njay for a live session to walk through: ✅ Why we replaced our IVR with Voice AI ✅ How we rolled out AI on the frontlines without disruption ✅ The measurable impact it’s had on member experience and operational efficiency ✅ A live demo of the AI in action If you’ve been thinking about AI but unsure where to start - this is a real-world look at what’s possible. Register for the webinar here: https://lnkd.in/gC65jEz6

Why did WEOKIE Federal Credit Union choose interface.ai over every other AI vendor? Hear it straight from Rhonda Neathery, VP of Digital Branch at WEOKIE Federal Credit Union, as she shares why Voice AI was a top priority - and how interface.ai stood out from the rest. "We looked at other vendors such as Posh, Boost AI, Observe AI, Talkdesk... We decided to go with interface.ai." 👇 Watch the clip to hear why WEOKIE chose interface.ai to upgrade its contact center with AI. And then watch the full story here: https://lnkd.in/gg6GcWKG #CreditUnions #VoiceAI #GenerativeAI #AIinBanking #MemberExperience

When your AI team is so advanced, it can Simpsonize reality. From building cutting-edge conversational and agentic AI to animating our dinner plans — interface.ai does it all. Same squad, same food, just with 326% more yellow pixels. 🍕🤖 #AITeam #Simpsonized #InterfaceAI #DinnerWithTheAlgorithms #GenerativeAIForGoodVibes

More channels ≠ better service. Financial institutions are under pressure to expand digital service across chat, SMS, video, and more. But adding more touchpoints often leads to more complexity - not better experiences. So what’s the smarter path forward? Omni-AI. Instead of stretching your team thin across channels, an omni-AI strategy streamlines service, automate routine inquiries, and reserve human agents for high-value interactions. In our latest eBook, you’ll learn: ✅ Why more channels can increase cost and customer frustration ✅ How Omni-AI improves service quality and efficiency ✅ Real success stories from credit unions using AI-first strategies ✅ A step-by-step guide to adopting AI in your institution 👉 Download here: https://lnkd.in/gj3A8mbV