UpdateAI

"You can't deploy AI in Customer Success to make your customer experience better if..." Caitlin Wood Huber, CCO at ZeroFox, breaks down the best way to deploy AI tools and processes for your CS team. Remember... EVERY department is Customer Success. So the AI tools, programs, and processes you implement affect everyone 🙌 Watch and listen to the full episode👇 YouTube: https://lnkd.in/gp_GkbCR Spotify: https://lnkd.in/geXcMwfP Apple: https://lnkd.in/gBu2rgFt

As we wrap up Q1, here are some tips on how CSMs can end any quarter strong... 1️⃣ Proactive Portfolio Review Dive into your customer portfolio. Identify at-risk accounts, expansion opportunities, and customers due for renewal. Create a targeted action plan for each segment to maximize retention and growth. 2️⃣ Value Realization Conversations Schedule strategic check-ins that go beyond routine meetings. Focus on quantifying the tangible business outcomes your customers have achieved. Help them articulate the ROI they've realized through your solution. 3️⃣ Renewal Preparation Don't wait until the last minute. Start renewal conversations early, armed with: 👉 Comprehensive usage data 👉 Achieved customer milestones 👉 Clear success metrics 👉 Personalized expansion recommendations 4️⃣ Cross-Functional Collaboration Align closely with sales, product, and support teams. Share insights, coordinate renewal strategies, and create a unified approach to Customer Success. 5️⃣ Data-Driven Storytelling Compile compelling narratives that showcase Customer Success. Use concrete metrics, testimonials, and case studies to demonstrate the true value of your partnership. What would you add??

🚨 Tomorrow 🚨 Join us and CS Insider tomorrow for an unfiltered conversation about AI and the real impact it's made on Customer Success so far. Brandon Cestrone and Josh Schachter will have an open Q&A at the end, so bring your best questions! Register Here 👉 https://lnkd.in/dugbjSmq

Creating a customer-first culture that spans your entire org is easier said than done. But CS leaders like Rimple Patel, CCO at Eightfold, are great examples on how to do it right 🙌 Listen to her full conversation with Josh Schachter👇 YouTube: https://lnkd.in/gH7zDmy2 Spotify: https://lnkd.in/gF3Tdrzu Apple: https://lnkd.in/gpenPTwZ

📣 One Week Away 📣 Join us and CS Insider for an unfiltered conversation about AI and the real impact it's made on Customer Success so far. Brandon Cestrone and Josh Schachter will have an open Q&A at the end, so bring your best questions! Register Here 👉 https://lnkd.in/dugbjSmq

Our CEO, Josh Schachter, will host an unfiltered conversation with Brandon Cestrone about where AI is actually moving the needle in CS, and where it's just burning cash. No fluff, just practical insights from the trenches. As someone who recently made the tough call to kill UpdateAI's free plan, he'll be sharing honest lessons learned about: 📈 The hidden costs of AI that could derail your CS strategy 📈 How he's using Smart Meeting Summaries to give CSMs their time back 📈 Which AI features are worth the investment (and which aren't) 📈 Real strategies that won't give your CFO a heart attack Plus, they'll open the floor for an anything-goes AMA session. Bring your toughest questions about AI implementation, startup challenges, or whatever's on your mind. This isn't another "AI will change everything" presentation. It's a practical discussion about making AI work for CS teams in the real world. Join us and CS Insider for some straight talk and actionable insights you can apply immediately. Register Here 👉 https://lnkd.in/dugbjSmq

Start, Stop, Continue. Ever heard of it? Our CEO, Josh Schachter, hadn't until our most recent episode on Unchurned! Lawrence Waldman joined him and Jenny Calvert, ACC, CPC, ELI-MP, and dove into how CSMs can build trust and secure executive buy-in. The "Start, Stop, Continue" method is a great way to accomplish this 😄 Watch and listen to the full episode👇 YouTube: https://lnkd.in/dbY7Vxuz Spotify: https://lnkd.in/dzuCX46g Apple: https://lnkd.in/dne6UQDu

Net Dollar Retention was a big topic of discussion on the most recent episode of Unchurned. Chad Horenfeldt gave a great description of why NDR should be prioritized and tracked by CS teams 📈 Watch and listen to the full episode👇 YouTube: https://lnkd.in/gYCgYpcp Spotify: https://lnkd.in/ge-JyXwB Apple: https://lnkd.in/gc_2MKyQ

Empathic AI... 👀 Ever heard of it? Andrei Negrau, CEO of Siena AI, does a great job at explaining it and why it's impactful for Customer Success. Take a listen! 🦻 Watch and listen to the full episode👇 YouTube: https://lnkd.in/gYCgYpcp Spotify: https://lnkd.in/ge-JyXwB Apple: https://lnkd.in/gc_2MKyQ

We know it's Thursday, but let's taco-bout Taco Tuesday 🌮 How do you improve team morale? Especially during a time of major change like a merger? Bonnye Hart may have the perfect solution... 😄 Watch and listen to her full episode👇 YouTube: https://lnkd.in/geUBCZcB Spotify: https://lnkd.in/gX9uf2ds Apple: https://lnkd.in/gCwwCXZb