Amit Gupta

Nigel Vaz, CEO, shares his perspective on how India’s diverse datasets and highly tech-literate workforce uniquely position the country to create tailored solutions.

5

All the statistics in the world cannot measure the warmth of a smile. Several years earlier, we had a client CIO of an European Energy major visiting us in Hyderabad. We were presenting the progress, KPIs … This included KPIs for a new hand held solution for the downstream operator. The CIO had a wry smile. When probed, he responded the SLAs are green but the operators are not using the solution as they cannot operate it without taking their gloves off (required for safety reasons). A learning for us was that we focused on the metrics but not the client. We rectified the solution subsequently by developing a voice enabled features & strengthened the users’ connect. Organisations want to attract, retain customers & have happy customers as this drives growth & profitability. SLAs, KPIs are used to measure the services & the engagement. These are supplemented by CSAT, NPS as CX measures. At times, these measures & stats may fall short of telling the true CX story & trend. Many organisations are embarking on a multi pronged approach to drive CX: a. Systems and process to deliver the service. b. Personalise the experience. Listen & acknowledge the customer’s feelings.  c. Train the personnel from the front line to all staff on empathy. d. Connect. Connect. Connect with the end users, everywhere all the time. e. Where feasible spend few days periodically with the users at their locations or with your Service personnel. All the Technology enablers in the world cannot instill Empathy and the innate desire to systematically connect with the customers, people. One can learn more on the ground in the trenches than from a classroom training.

39

Jayakrishnan Rajagopalan #heartofprogress #unifiedobservability #businesstransactionobservability #cocreate #transform #modernize #accelerate #businessassurance #kyndryl #gartnersym. Meet us to at Gartner IT Symposium/Xpo to discuss your challenges in Application Observability, Data Lifecycle Management, GenAI LLM modeling to accelerate your business growth and IT Infra modernization opportunities...

3

Unlock the potential of your business with Virtusa and Google Cloud's data modernization expertise. From the clunky sedans of legacy data to the high-performance sports cars of the cloud, navigate the twists and turns of the modernization journey with us. Learn more: https://lnkd.in/dGUZaVjz #DataModernization #GoogleCloud #CustomerExperience #EngineeringFirst #virtusa

2

ESG, as we see it, encompasses inward reflection and is a fundamental aspect of sustainability, entailing social responsibility and various other dimensions. However, its strategic significance lies in optimization—streamlining commitments, minimizing resource consumption, and transitioning from individualistic to collective endeavours. It’s also about preparing for the future swiftly and effectively, given the constantly evolving challenges we face. In today’s dynamic landscape and rapid technological upheavals, there is a growing demand for skills in AI and other technological innovations especially those that help organizations transition to a low-carbon, climate-resilient and sustainable business model.#ESG #Virtusa  https://lnkd.in/gv2H3xVG

7

Learn how embracing sustainable practices can drive long-term financial success, enhance brand value, and build investor confidence, all while ensuring transparency and compliance. #esginsights

18

It’s truly a joy to share this incredible episode of Strategic Voices featuring Mr. Nilesh M., CEO of NGenious Solutions, Inc. I know the immense satisfaction that comes with years of hard work, overcoming challenges, and celebrating the growth along the way. In this heartfelt conversation, Mr. Mehta takes us through his remarkable 18-year journey, the evolution of his company, and his vision for the future of cloud, automation, and enterprise IT. Don’t miss this inspiring episode—where passion, perseverance, and innovation meet. #StrategicVoices #TechJourney #CloudInnovation #EnterpriseIT #Automation #LeadershipWisdom #IAMCPCircle #ITLeadership #EmergingTech #HardWorkPaysOff #NGeniousSolutions #StrategicVoices

1

….and the CDO Magazine Summit 2024 has begun. #Narwal #NarwalSponsors #AIatScale #CDOSummit2024 #DataInnovation #DigitalTransformation #AILeaders #BusinessTransformation #InnovationWithNarwal #LeadershipInAction #GrowWithNarwal #AIandData  #FutureOfBusiness #NarwalAI #NarwalData

58

5 Comments

Exciting news for Hyderabad's thriving life sciences sector! Eli Lilly, a global leader in pharmaceuticals, is establishing a new Global Capability Center in the city. This move signifies a significant investment in India's talent pool and creates fantastic opportunities for professionals in various fields, including IT, data science, research & development, and more. This expansion reinforces Hyderabad's position as a global hub for innovation and growth in the pharmaceutical industry

19

In FY24, Cyient achieved a significant revenue of INR 5,911 crores, up 16% YoY. We also celebrate a year filled with achievements and partnerships—from launching the Cyientifiq Innovation League, which drew 5,500 innovators from 76 countries to our strategic partnership milestones and the successful inauguration of the Cyientifiq Experience Center in Hyderabad, the year gone by has truly showcased our leadership in innovation and growth. We also earned the distinction of Tech Company of the Year at the 3rd India Digital Enabler Awards 2024 and received over 20 analyst recognitions across industries. These achievements underscore our collective strength and market leadership. Thank you to the Cyientists worldwide for their hard work and determination. Here’s to another year of delivering Intelligent Engineering and Technology solutions for a digital, autonomous, and sustainable future. #MarketingLeadership #BrandExcellence #AwardWinning #ProudToBeACyientist #FinancialResult #FinancialInsights #Q4FY24 #QuaterlyResults #AnnualResults #FincancialReport #IntelligentEngineering #DesigningTomorrowTogether

29

1 Comment

Unlock the potential of your business with Virtusa and Google Cloud's data modernization expertise. From the clunky sedans of legacy data to the high-performance sports cars of the cloud, navigate the twists and turns of the modernization journey with us. Learn more: https://lnkd.in/d45KNftD #DataModernization #GoogleCloud #CustomerExperience #EngineeringFirst

16

Exciting News! Virtusa has been recognized in the 2024 Gartner® Market Guide for Generative AI Consulting and Implementation Services! This recognition underscores our proven expertise in helping enterprises successfully navigate the complexities of AI adoption and unlock its full potential. #AI #GenerativeAI #Consulting #Innovation #Virtusa #EngineeringFirst

12

5 Comments