What does calling my cable company have to do with Medicaid?
I had to call a certain notorious cable/internet provider recently. The one with customer service so bad that it was skewered in a classic South Park episode. I blocked out an hour and braced for my inevitable PCOM aneurysm rupture.
Shockingly, it was a breeze.
The rep was friendly, and my issue vanished in minutes—a far cry from their usual 'dial-one-to-scream-into-the-void' reputation.
So, what changed?
Competition happened. A decade ago, our choices for cable and internet were as limited as the soda options in a health spa. Now, thanks to a buffet of streaming services—even including live local TV—the old cable giants had to step up their game or step aside.
Turns out, competition is more effective than caffeine at improving service quality.
Why can't Medicaid beneficiaries get the same treatment?
Currently, most Medicaid coverage is through Managed Care Organizations (MCOs), where the state pays a fixed monthly rate per patient. This model should spur cost-efficiency, but it often just limits the scope of care. Low payments to doctors, restricted access to necessary services—who does that help?
Could strict government regulations guarantee better service? Maybe, but FA Hayek (and a basic reading of history) prove that bureaucracy alone can't engineer excellence.
And choice for Medicaid patients? Virtually non-existent. Many areas offer just one MCO. If you're dissatisfied, too bad—there's no alternative. It's like being stuck with dial-up in the era of fiber optics.
Long wait times for basic procedures, no freedom to seek better coverage... It's eerily reminiscent of the old cable monopoly days.
In the private sector, at least there's a semblance of choice: HMOs, PPOs, HSAs...
But for Medicaid recipients? Sorry, the state chooses for you. Hope you like it.
Our Medicaid system desperately needs a dose of competition. Isn't it time we offer Medicaid patients the luxury of choice that drives quality up and costs down?
https://t.co/C7XE6CpIIP
Joe Grogan
Lisa Grabert
Joanne Spetz
Cheerag Upadhyaya, MD, MBA, MSc, FAANS, FACS
Brian R. Gantwerker, MD, FAANS, FACS
Sanjay Dhall
Larry Bucshon, M.D.
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