Tim Meyer ☁️

ServiceNow is betting big on GenAI to drastically change the software it sells and the people who sell it. The company mandated that every department needed to develop an AI roadmap. http://spr.ly/60445Flf0 via Fortune #GenAI

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Though most service organizations are investing in AI, 76% of executives struggle to scale it effectively, largely because of disconnected systems and siloed data. Today, #Salesforce announces Unified Knowledge, a new solution that integrates organizational knowledge resources from disparate third-party systems into #Salesforce, helping service agents be more efficient and resolve customer cases faster. See how Unified Knowledge uses AI to decrease resolution time and lower service costs at the same time:

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High adoption + Faster time to market + lower risk of implementation - we help public sector to do more for the less.

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Learn how Deloitte is transforming its global client relationships using cutting-edge technology powered by Salesforce to unify data and deliver AI-driven insights. Save your seat for this exclusive Dreamforce ’24 session!

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Building seamless omnichannel journeys just got easier! Slalom experts Breana Fischer and Joel Lapidus share how to enable SMS sends in Salesforce Marketing Cloud, even without a known email address. No user left behind—read it now on Slalom Technology. #ImWithSlalom https://slalom.ws/3DsePI1

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Exciting update coming out of AWS re:Invent! ServiceNow and Amazon Web Services are expanding their strategic collaboration with new capabilities to accelerate AI transformation. Read on to get full details on the new connector for seamless use of multimodal models and new automation solutions and integrations available now on the AWS Marketplace: http://spr.ly/6045Qxi7S

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Exciting update! Check out the article below to explore the foundations of the Salesforce Platform Evolution, showcasing innovative architecture, increased scalability, and strengthened security. https://lnkd.in/gccqVwPh

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Healthcare is evolving, and AI is leading the charge! #Infor's AI-driven solutions automate routine tasks, enhance data analysis, and streamline processes, driving productivity and operational gains. Infor’s Cloverleaf Integration Suite ensures seamless data flow, while our advanced analytics unveil critical insights for better resource management. Plus, our workforce management tools, and scalable platforms, support digital transformation and adaptability. Let's shape the future of healthcare together. Learn more here - https://bit.ly/4citSAx #Healthcare #HealthcareInnovation #AI #DigitalTransformation

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Learn how IBM's next-generation generative AI-driven insights and AI-powered automation capabilities can help you address this challenge by simplifying and optimizing all your business technology for maximum impact. Rob Thomas and his guests discuss Automation.

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We're diving into #ServiceNow platform automation, exploring how it can redefine IT service management (ITSM). Its advanced #automation capabilities can streamline operations, enhance user experience, and drive innovation across organizations. Hear from #TeamCAI's K. Scott Engstrom as he breaks down what's new and notable within the platform in part 2 of the series: [ID: CAI logo and tagline in white at the top left, with eyebrow text, ServiceNow above article title, What's new and notable within the ServiceNow platform? Part 2. A group of diverse individuals are visual in the background, seated next to each other, in a office setting.]

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I ran into this blog about how Salesforce Health Cloud is helping shift healthcare from fragmented to value-based care. It’s all about connecting the dots between clinical and nonclinical data to make things run smoother. I thought it was a pretty interesting read, so I’m sharing it here: https://gag.gl/vwJtJm #Healthcare #Salesforce #HealthCloud #JadeGlobal

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🌟 Unlocking the Future of Managed Services with IBM's Hybrid Cloud Managed Services (HCM)🌟 IBM's HCM Portfolio is set to revolutionize IT managed services with the power of Generative AI (Gen AI). Our long-term strategic customers can now leverage Gen AI-enabled assistants to transform their IT infrastructure and applications management, ensuring unparalleled support and efficiency. 🔧 24/7 AI Assistance for Incident Management 🔧 With Gen AI, our L1, L2, and L3 engineers have intelligent assistants available round-the-clock to: Rapidly Diagnose Issues: Instant analysis and resolution suggestions. Automate Routine Tasks: Streamline repetitive tasks, freeing up engineers for high-value activities. Enhance Decision-Making: Data-driven insights for quick resolutions. Continuous Learning: Improve accuracy and efficiency over time. 📈 Ensuring SLA Compliance 📈 Gen AI's proactive monitoring and optimized response times ensure we meet stringent Service Level Agreements (SLAs), guaranteeing uptime and reliability for our customers' operations. 🌐 Benefits of AI Assisted Managed Servcies 🌐 Integrated AI Solutions: Enhance operational efficiency and service delivery. Scalable Support: Meet growing business demands with AI-driven insights. Customizable AI Assistance: Tailor AI assistants to your specific needs. 👨‍💻 Happy Customers = Support Excellence 👩‍💻 Gen AI empowers our engineers to focus on strategic initiatives, ensuring our customers receive the highest level of service. Together, we are building a resilient, efficient, and innovative service delivery model. The future of IT infrastructure and application management is bright with Gen AI and IBM's HCM Portfolio, positioning our strategic customers to lead the way in this transformative journey. https://lnkd.in/dqxc2EhC #GenerativeAI #ITServices #ManagedServices #AIinIT #SLAManagement #InnovationInTech #FutureOfWork #TechTransformation #HybridCloud #IBMHCM

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How does Paychex process 1M+ payrolls daily AND scale AI to boost team productivity? With MongoDB Atlas, they built an AI chatbot that: ⚙️ Delivers smarter answers faster. ☁️ Scales across multi-cloud platforms with ease. 📈 Improves itself continuously with real-time feedback. Discover how MongoDB powers innovation at scale. 👇 https://lnkd.in/gBFjgiNb

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Must read: ServiceNow's Chief Digital Information Officer Chris Bedi shares insights on the top three ways enterprises are using GenAI to transform their operations. Check it out ⬇️

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As the frequency and severity of natural disasters is increasing globally, organizations are using Salesforce and AI solutions to help prepare and respond. Learn more on this episode of AI for Impact: The Power of Tech for Disaster Response, April 10 at #SalesforceTour D.C.

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