Dan Love

Credit unions: Your member experience requires constant attention and vigilance. Make sure that you: - Regularly assess your member journey across all channels. - Define your brand thoroughly for a consistent experience. - Create a journey map to identify all touchpoints. - Conduct monthly trainings to keep everyone aligned. As you map out your customer journey, don't forget your member authentication processes. Are outdated methods like one-time passcodes or knowledge-based questions frustrating your members? If so, IDgo offers a seamless, passwordless solution that not only enhances member experience, but also bolsters fraud protection. #CreditUnions #MemberExperience #Authentication

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For our Credit Union friends... Check out our latest blog post for CU Division's top 5 essential steps to bolster your crisis management strategy. From proactive planning to transparent communication, these tips will help you navigate any storm with confidence. Don't wait until a crisis hits—get prepared now! 💪📈 https://lnkd.in/ekSdTarS

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🌐 Experience Convenience with Shared Branching!! 🏦 Volt has proudly partnered with other credit unions across the country to provide you convenient access to accounts and money, creating the Shared Branching network that allows members of other credit unions use their branches to conduct basic transactions. ✔️What does that mean for you? You can conduct transactions at more than 5600 locations nationwide including performing transactions at other participating credit unions just like you would at your usual one, with the same service and convenience. ✔️What can you do at a Shared Branching location? Almost everything you normally do with a teller, and there’s no additional charge to you. You can make deposits, withdrawal money, cash checks, transfer funds, make loan payments, and more. ✔️How Do I Use a Shared Branch? To access your account at a Volt shared branch location, all you need is: -The name of your credit union -Your account number -A valid government ID Whether you’re traveling, relocating, or simply need to access your funds while away from home, shared branching makes it easy to manage your finances wherever life takes you! Click the video below to learn more. 📱 You can text your zip code to 91989 to find a shared branch near you and experience banking convenience like never before! • • #VoltCU #SharedBranching #CreditUnionConvenience

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Boost Your Savings! 🚀 We are offering a 5-month CD at 5% APY*! Take advantage of this limited-time offer; it won't last long, so don't delay. It's easy to open a CD - visit any Town & Country Credit Union location or get started online. https://bit.ly/4dx7vrl Have questions? Our experts are just a call away at 1-800-872-6358. Let's make your savings goals a reality! #CDSpecial #SavingsBoost #Credit Union *APY = Annual Percentage Yield. $500 minimum. Rate accurate as of 8/1/24. A penalty fee is charged for early withdrawal. Rate bumps are not available with this offer. Automatically renews at maturity to a 6-month CD at the current rate, with a ten calendar day grace period. Insured by NCUA.

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If you need 10 reasons why to use video in bank marketing - look no further! Check out the Partner Focus by BankMarketingCenter.com to learn more: https://lnkd.in/gr9KrB-F #StrongBanks #StrongerCommunities

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Augment your multichannel marketing with print postcards. Core iQ all-in-one marketing software for banks and credit unions makes print marketing effortless. https://ow.ly/Imrw50SKf6e

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📣 CU*Answers community: Are you ready to elevate your online banking experience? 📣 Glia is proud to announce a new partnership with CU*Answers to supercharge their It’s Me 247 Online Banking solution. CU*Answers credit unions can now more effectively personalize their member interactions while saving valuable agent time with Glia. Adam L. Ferguson, MBA, VP of Operations at Illinois Community Credit Union, is already using the integration to drive member growth and community education. “We needed to simplify our tech. Glia allowed us to modernize everything on a single platform. CU*Answers can now offer a simple, cost-effective solution.” “Glia’s tech helps credit unions improve member experience and boost efficiencies. Together, we're transforming online interactions,” said Kristian Daniel, VP, Client Services & Education at CU*Answers. Discover more about this transformative partnership: https://lnkd.in/gfuKrGHJ

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We work hard for you everyday at your credit union... but we also love to enjoy life with some much needed R&R too! Here's how some of our #GKCU employees like to spend their 'after hours' on #NationalRelaxationDay. Are any of these your favorite too? #peopleservingwithpurpose #legacyofimprovinglives

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Hit more goals and make ALCO more fun! QuantyPhi's experts help credit unions benchmark specific targets unique to their goals. Watch the ALCO fun video and contact us to learn more: https://lnkd.in/dsXeezu #QuantyPhi #CUBenchmarks #MakeALCOFun

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Is your credit union struggling to balance exceptional service with effective sales? It’s a common challenge, but with the right guidance, your team can turn every member interaction into an opportunity to provide unparalleled value. That's where our SalesCU program comes in! Our specialized training is designed to equip your team with the skills and strategies to seamlessly integrate service with sales, enhancing every member experience. Program Focus: Harmonizing Service and Sales-Learn how to deliver outstanding service while also driving sales. Empowering Employees- Equip your staff with the tools to identify and meet member needs effectively. Leadership Coaching - Develop leaders who can guide their teams to balanced, high-performance results. What Our Clients Say: “Our staff felt great about the SalesCU training program. The SURPASS 7-step process really helps cement the necessity to create a positive member experience while offering and selling products.” - Terry Zitkovich, Chief Lending Officer, LincOne FCU Don't let the tug-of-war between service and sales hold your credit union back. Enroll your team in SalesCU and watch them thrive in both areas! #CreditUnion #SalesTraining #ServiceExcellence #MemberEngagement #SalesCU

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