Frank Wolfe CAE

🌟 Training for Superior Staff Evaluation: Harnessing Performance Metrics in Hospitality Unveil the power of performance metrics in our latest article. Learn how integrating these metrics into hospitality training enhances objective staff evaluation, driving operational efficiency and service quality. Explore strategies for selecting and utilizing Key Performance Indicators (KPIs) to tailor training and improve guest satisfaction. A crucial read for any hotelier dedicated to continuous improvement and employee excellence. Enhance your team's performance: https://lnkd.in/g3qy2EPJ #HospitalityTraining #PerformanceMetrics #StaffEvaluation

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Multi-day corporate conferences require careful consideration from event planners when selecting venues, focusing on several key factors to ensure a successful and engaging event experience. Here’s what event planners are prioritizing for multi-day corporate conferences in terms of venue selection and utilization in San Francisco. . #sanfrancisco #events #conferences #corporateevents

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Aloha, HSMAI Hawaii Chapter community! 🌺 Check out this insightful article by LODGING Magazine: "Seven Ways Hoteliers Can Foster Better Partnerships with Meeting Planners." Learn how personalized experiences, transparent communication, and strategic collaborations can elevate guest satisfaction and drive business success! Read more: https://lnkd.in/g_nKhtaq #HospitalityPartnerships #EventPlanning #HotelIndustry #HSMAIHawaii

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Leaders in #hotel revenue management say they must identify the strengths and weaknesses of new hires in order to make them more well-rounded. https://bit.ly/4digdtq #revenuemanagement #hiring

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Our Director of Enterprise Engagement Nicholas Reichert shared his insights with HOTEL MANAGEMENT Magazine of current trends in the hospitality industry. Learn more about his thoughts on how trends like AI can help with hotel profitability and efficiency here! https://loom.ly/ZSCyByk. #hospitality #hotelmanagement #hospitalitytrends #AI #ArtificialIntelligence #Kipsu

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In case you missed it, our director of engagement, and Event Service Professionals Association (ESPA) Board President, Dominique Bonds, recently shared her thoughts with Meetings Today on ways meeting planners could collaborate with event service professionals for a flawless event experience.

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White Paper Highlights Potential Damaging Implications of Government Policy Shift on Graduate Visa Route The Association for Tourism in Higher Education (ATHE), Council for Hospitality Management Education (CHME), and AEME (Association for Events Management Education) have come together to address the concerning implications of potential changes to government policy regarding the graduate visa route. This joint effort aims to shed light on the critical role that international students and graduates play in the education of industry leaders worldwide, as well as the strategic development of industries through postgraduate education and research. In response to a statement made in Parliament on December 4, 2023, the government has tasked the Migration Advisory Committee (MAC) with conducting a rapid review of the Graduate route. This review, expected to report its findings today, has sparked concerns within THE industries about the potential repercussions on the economy, recruitment, and the already-existing skills shortage. Currently 85% of students studying THE postgraduate programmes are international students. Go to www.athe.org.uk for the full press release.

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Effective Crisis Communication Strategies in Hospitality Learn how to manage crisis communication effectively within the hospitality industry. This article outlines key strategies for preparing your team, maintaining transparency, and delivering clear, timely messages during crises. Discover the importance of proactive planning, training, and leveraging digital communication tools to ensure your guests and staff are well-informed and reassured. Real-world examples highlight the benefits of strong crisis communication in protecting your brand and maintaining trust. Prepare your team for effective crisis communication: https://lnkd.in/gKF8Vx-w #CrisisCommunication #HospitalityManagement #GuestSafety #BrandReputation #CrisisManagement

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From cumulative calculations to compensation policies, our latest blog by Cheryl Barnet offers a comprehensive guide to managing your event's guestroom attrition. What's more, be sure and check out SHW's updated Venue & Hotel Sourcing webpage! https://lnkd.in/etWNh4qn #VenueSourcing #HotelAttrition #EventPlanning

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Through consulting, keynote events, and learning and professional development programs, Union Square Hospitality Group's (USHG) consulting arm, Hospitality Quotient (HQ), helps organizations use hospitality as a business advantage. Partnering with Presidio, HQ developed HQ+, an e-learning platform that showcases USHG’s approach to hiring, training, branding, and crafting memorable experiences, illustrating how hospitality boosts employee retention, revenue, and customer loyalty. Danny Meyer Morgan Wiley Howland Patti Simpson Kelly MacPherson Richard Coraine Andrew Amoruso

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How is ICCA revolutionizing #eventmanagement education❓ During the IMEX Conference last week, ICCA announced its new educational initiatives designed to elevate the #events industry. These new masterclasses cover topics such as: #Association Impacts, #AI-Empowered Event Professionals, and Regenerative Event Management... and much more.🗣 Read the full article to find out more! #MEET4IMPACT#MEET4IMPACT, GainingEdge, Gevme and DAHLIA+Agency. Tourism New Zealand

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🔍 **Get Insights from the Experts!** Join us as we dive deep into event management and hospitality data straight from The Cvent platform. Learn to evaluate response metrics and develop strategies to boost attendee engagement! 🚀 🗓️ **Date:** November 19 👉 **Register today:** https://buff.ly/3Ygfwwa #MPI #CventSource #EventInsights #Networking

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In the hospitality industry, a focus on guest personalization, technology integration, and staff retention drives business success. Leveraging tech solutions and partnerships optimizes operations and enhances guest satisfaction. Strategic investments in technology ensure a competitive edge and long-term growth. #HotelManagement #TechInnovation #GuestExperience #StaffRetention #BusinessSuccess

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The launch of our playbook is a game changer for large events, conferences, and conventions. Learn how to level up your sales and marketing strategy with Threshold 360's immersive visual tools. Download the playbook here: https://lnkd.in/eS4uMh2X #playbook #conference #convention #sales #marketing

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Hey event planners and venue sales professionals! Do you have any tips for accelerating RFP responses? Below are ours. Let us know if you have anything to add! #1: Clarity - Ensure your proposal clearly articulates your needs, encompassing vital information such as dates, alternate dates, group type, timing, and room block specifics. If there is information left out, it will take longer to get back to you. #2: Follow-up and Confirm Receipt - Every time a proposal is sent out within the Bizly platform, our customer service team is calling the venues to ensure they've received it and it went to the right person. Personally reaching out gets you top of mind! Clearly communicate any deadlines to expedite responses. #3: Cultivate Relationships - Invest time in nurturing relationships with hotels where you frequently conduct business. Establishing rapport ensures prioritized attention to your requirements. #4: Provide Historical Context - Share previous event details to the hotel with valuable insights, which helps the creation of tailored and pertinent proposals. #5: Acknowledge Your Value - Recognize the significance of room nights for hotels. If your event entails fewer room nights but significant F&B expenditure and an off-site, consider relocating it on-site to bolster its value proposition and be open to any other changes that might help insights! #SmallMeetingsManagement #EventProfs #MeetingProfs #EventTechnology #Hotels #RFP #EventSales

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Most event professionals are aware of the importance of an RFP, yet many miss the need to position their RFP (the right way)👇 MME Meeting Broker, Tanna Pearman, shares five insights to consider when submitting your RFP based on 30+ years of experience in the hospitality and events industry. Check out her insights on the MPI Philadelphia Area Chapter blog here: https://lnkd.in/eVJ8Cbgr Have questions? Drop them below and connect with Tanna directly on LinkedIn! 🤝 #EventProfs #RFP

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Our live webinar with the General Manager of Raleigh Marriott Center City, David Palumbo, is happening tomorrow! Topics include: 💰 The biggest investments hospitality leaders are making 💬 How to increase staff safety through communication 🛎️ Why creating a personalized guest experiences is the future of hospitality Last chance to register: https://zurl.co/FZ0R Can't make it tomorrow? No worries! Register to receive the recording. #HospitalityIndustry #HotelTrends #LiveWebinar

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How catering becomes lucrative for restaurants. A panel at the Fast Casual Executive Summit discussed the ins and outs of catering and tech. - Mandy Detwiler http://ow.ly/1RlQ105RTpA

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Our Co-Founder David T. Stevens sat down with Smart Meetings and talked about why event professionals should focus on wellness and why it's important! Event planners who embrace wellness not only meet the evolving demands of attendees but also create environments that foster deeper engagement and satisfaction. 1. Enhanced Attendee Engagement and Satisfaction Wellness practices at events can significantly improve the attendee experience. A holistic approach, encompassing the four pillars of wellness—movement, mindfulness, meals and meaning—can transform event outcomes. Incorporating these elements leads to energized attendees who are more likely to provide positive feedback and remain engaged throughout the event. 2. Boosted Learning and Retention Incorporating wellness into event planning has been shown to improve memory. Movement, such as organized workouts or casual walking sessions, increases blood flow and supports neuroplasticity, making attendees more receptive to information. Nutrition also plays a crucial role; meals rich in brain-boosting nutrients enhance cognitive function and overall well-being, ensuring that attendees are physically and mentally prepared to absorb and retain information. 3. Positive Brand Association Events that prioritize wellness not only benefit attendees but also enhance the hosting brand’s image. As consumers increasingly prioritize their health, they appreciate and remember brands that support their wellness journey. This positive association can lead to stronger brand loyalty and a more favorable perception in the market. Read more here: https://lnkd.in/e6ekJWiv

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