““Highly intellectual and gifted software engineer” is what I would describe Jay. Jay is my Sr. Software Development Engineer for the Customer Support Platform. Jay started as a contractor, and I was so impressed by him that I hired him to join my team full-time. Jay was a key player in unifying our platform ecosystem, consisting of the authoring, content management, and knowledge base systems. It was a massive achievement for the team to unify all products in a single platform! LMI customers can now have a consistent self-service experience across all products. He also helped with the support site automated translation process to scale the localization of 70+ support sites. This will replace the need to copy/paste content management strings from each section of the page, which would be incredibly time-consuming and error-prone for our writers. Jay also worked in high-impact projects like MyCases, CallMe, Article pages, system check, video library, phone guides, numerous external system integration, Salesforce knowledge base and tickets, Bold360 knowledge base, various LogMeIn authentication systems, community integration, service status, LaunchDarkly, and many more. What impressed me most about Jay is his ability to think outside the box and create solutions with the customer in mind. He is brilliant, and his extensive experience has helped us deliver excellent experiences. Without hesitation, I would recommend Jay if you are looking for a rockstar software development engineer. He would be an asset to any team.”
About
With over two decades of extensive experience in software and IT management, Jay is a…
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LLMs are starting to take on system integration and process flow, paving the way for new possibilities.
LLMs are starting to take on system integration and process flow, paving the way for new possibilities.
Shared by Jay Ma
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Coming back from SFO enjoying the 10,000 foot view, I cannot help to think that, the rapid evolution of AI, particularly in LLM technology, continues…
Coming back from SFO enjoying the 10,000 foot view, I cannot help to think that, the rapid evolution of AI, particularly in LLM technology, continues…
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On Saturday I shared a table with a retinal surgeon at a dinner event for vision impaired athletes. I asked her if she had ever heard of a back of…
On Saturday I shared a table with a retinal surgeon at a dinner event for vision impaired athletes. I asked her if she had ever heard of a back of…
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How real-world businesses are transforming with AI - The Official Microsoft Blog How real-world businesses are transforming with AI
How real-world businesses are transforming with AI - The Official Microsoft Blog How real-world businesses are transforming with AI
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Llama Index Cookbook: RFP Response Generation Workflow—Is this really the current state of agentic workflows? Unfortunately, it doesn’t quite work…
Llama Index Cookbook: RFP Response Generation Workflow—Is this really the current state of agentic workflows? Unfortunately, it doesn’t quite work…
Shared by Jay Ma
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https://lnkd.in/eQx957PR Claude's new analysis tool generates js code then runs it to analyze data. I do the same with OpenAI o1 models without…
https://lnkd.in/eQx957PR Claude's new analysis tool generates js code then runs it to analyze data. I do the same with OpenAI o1 models without…
Shared by Jay Ma
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An LLM-powered knowledge base is becoming essential for most enterprise AI solutions. We're likely to see more products incorporating this in the…
An LLM-powered knowledge base is becoming essential for most enterprise AI solutions. We're likely to see more products incorporating this in the…
Shared by Jay Ma
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We were thrilled to host our annual Fiscal New Year Party at our office last week! 🎉 It was a fantastic time of networking and connecting, complete…
We were thrilled to host our annual Fiscal New Year Party at our office last week! 🎉 It was a fantastic time of networking and connecting, complete…
Liked by Jay Ma
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https://lnkd.in/eTQ4u52q Anthropic released Computer Use. Is using Computer Use to access web / desktop like using screen scraping to access…
https://lnkd.in/eTQ4u52q Anthropic released Computer Use. Is using Computer Use to access web / desktop like using screen scraping to access…
Shared by Jay Ma
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“When you are a company that wins a government-wide acquisition contract or a multiple-award IDIQ vehicle from agencies, you’ve won a firehose of…
“When you are a company that wins a government-wide acquisition contract or a multiple-award IDIQ vehicle from agencies, you’ve won a firehose of…
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When push came to shove, King Richard III was willing to give up his entire kingdom in exchange for a horse, just to win one battle. That begs the…
When push came to shove, King Richard III was willing to give up his entire kingdom in exchange for a horse, just to win one battle. That begs the…
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Work hard, play hard! We had a great happy hour last night with some of our amazing team!
Work hard, play hard! We had a great happy hour last night with some of our amazing team!
Liked by Jay Ma
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I've worn many hats in my IT career. I like to call myself a hands-on software architect. Last year, I had a unique opportunity to experiment with a…
I've worn many hats in my IT career. I like to call myself a hands-on software architect. Last year, I had a unique opportunity to experiment with a…
Posted by Jay Ma
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