Jesse Hsia

Patterns for implementing human-centric design thinking and UX to GenAI #GenAI #UX #AI

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There are several different ways to assess #uxresearch maturity 🔍 And in her recent talk at HOLY UX, Sina Schreiber went over 5 focus areas that appear in most existing UX (research) maturity models. Check out her post to learn more! 👉 https://lnkd.in/gB2mv_8T

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Do you want consistency between designers and front-end developers? Use of design tokens. When everyone uses the same terms, it simplifies things for both teams. Here's Google's introduction to design tokens and how you can implement them: https://lnkd.in/gpWMwqVz

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Designers - are you being asked to provide measurable proof of how your work impacts business outcomes with metrics? Are you unsure of what to measure, when and how? Being able to assess the impact of your design decisions can not only have a positive effect on your product and end users, but is also a skill increasingly in demand for design roles. Recently, I wrote an article on this very topic, "How design teams can use product data to add value to the business" (https://lnkd.in/gYreMBm9 ). Today I'm excited to announce the release of part 2 on this topic, "6 ways Pendo's design team uses Pendo to add more value to the platform - and the business" (https://lnkd.in/gTgj2dmJ). Check it out! #DesignMetrics #BusinessOutcomes #ProductData #DesignTeams #Pendo

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Skipping strategy in UX design isn’t just missing a step—it’s missing the chance to lead. My latest post explains why UX strategy is essential to project success and how it transforms designers into strategic partners. https://lnkd.in/gtmnFA7a #userexperience #uxstrategy #businessalignment #productdesign #leadership #designleadership

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🎙️ New Episode Alert: The Future of UX Research: AI, Advanced Methods & Jobs 🚀 Today, I’m chatting with Lawton Pybus and Thomas Stokes, UX Research veterans and founders of Drill Bit Labs, a research strategy consultancy. They have also researched and authored several UX industry meta-reports and educational articles that can help UX researchers, designers, and UCD leaders stand out from the crowd. In this riveting episode, we explore: 💼 The evolving UX industry job market: insights into the skills, roles, and opportunities defining the next generation of UX researchers. 🤖 AI's growing role in UX Research: how artificial intelligence is reshaping our methodologies and deliverables. 🔬 Essential and more advanced research methods: tried and tested, and innovative techniques that are pushing the boundaries of marrying user needs with tech advancements. And much more. You can find this conversation on Spotify, Apple Podcasts, any other major podcasting platform (search “experience designed”) and of course via this link on YouTube: https://lnkd.in/gbcxwTKh If you’ve enjoyed this conversation, don't forget to share this episode with your friends and colleagues—it's a conversation worth spreading! #ux #uxresearch #userresearch #podcast #uxstrategy #designresearch #productdesign

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Many designers still confuse a component library for a design system, but understanding the difference is critical for creating scalable, cohesive products. In this gabble of words I've explored how major companies like Airbnb and IBM do it right? 🧐 #UXDesign #DesignSystems #ComponentLibrary #ProductDesign #DesignVsDevelopment #Collaboration #Figma #DigitalProductDesign #TechDebate #DesignThinking https://lnkd.in/gGmxyKED

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Great writeup on the value design can bring to product organisations irrespective of technoöogical shifts such as AI.

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If we're not talking about design maturity, agile process, or craft, then us designers are probably talking about ✨quality.✨ I certainly see my interviewer's eyes light up when I mention this magical word. "Design is the one that has to hold the quality bar," I tell them. But what if that didn't have to be true? For a truly high-quality product, I don't think it should be design holding the line. It has to be something baked into the organization - everyone holds the quality bar. Even though "quality" is a slippery thing to define, if we can define it and hold ourselves to it, we can reduce the tension in the org and start to think less about the mere baseline quality for the product and more about raising that bar - delighting the user. I very much enjoyed Luke Anthony Firth's take on how they folded quality into their product building process. Have a read! https://lnkd.in/g4SenmYZ #designleadership #productprocess #productdesign #productquality #designquality #opentowork

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I’ve expanded on my earlier post with examples and deeper insights in a new Medium article. 🚀 In this extended version, I dive deeper into balancing autonomy with strategic alignment, guiding teams like a fleet of ships, and setting the stage for cross-functional success. If these leadership themes resonate with you, I’d love for you to explore the full article here : https://lnkd.in/g_q2Yxfk Let me know your thoughts!

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I'm thrilled to share that my latest product and design discovery article is live on Mind the Product! As a consultant, I've observed that the term 'Discovery' can have varying interpretations across different teams. It's not uncommon to encounter a team deeply immersed in a solution yet lacking a shared understanding of the customer opportunity they're addressing. At Lab Zero, we meet clients where they are and advocate for discovery while maintaining flexibility. We often employ lightweight methodologies to foster a shared understanding, even when work is already underway. Teresa Torres' book “Continuous Discovery Habits” is a guide to developing the mindset and practices that enable teams to discover and deliver value to their customers throughout the product development process. Her explanation of the 'Opportunity Solution Tree' helped me articulate a process for asking questions and bridging gaps when joining a new team. The first part of this two-part series looks at reversing the 'Opportunity Solution Tree' to establish a connection between the ongoing solution, customer opportunities, and business outcomes. The second part (coming soon!) will explore strategies for identifying gaps in your team's understanding of customer needs and the necessary measures to mitigate risks before launch. This series will help consultants, new team members, or a struggling team connect with that all-important why and launch valuable experiences for their customers and their orgs. Have you tried something like this with your team? Feedback is appreciated! If you haven't explored Mind The Product's extensive content library, I highly recommend it! In addition to articles about discovery and understanding customer needs, the community has shared insightful perspectives on product leadership, business, and teams. It's a great place to see perspectives on processes and theories informed by real-world use.  #ProductDiscovery #Design #Discovery #ContinuousDiscovery #Onboarding #Risk #CustomerOpportunity #Value #BusinessOutcomes

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So immensely proud of such an amazing group of people who've been working so hard on this big set of launches at Figma for #Config2024. ICYMI what we launched today, this blog post recap covers it well: https://lnkd.in/gX3KSWj3 I wanted to share a couple fun tweets from a few of the fantastic designers/leaders that worked on some of the things you may have seen in our keynote this morning. * This is not even close to an exhaustive list of those who worked on today's launches, but just a quick lil glimpse showcasing a few who happened to post about them today (also linkedin obscures the links for some reason, but they're all just fun behind the scenes tweets not shady sites I promise lol): Figma Slides - Keeyen Y.: https://lnkd.in/gmxBH3wq - Mihika Kapoor: https://lnkd.in/gr54Upnu - Natasha T. / Ryan Reid: https://lnkd.in/gd-v9gE3 Redesigned Figma (UI3) - Ryhan Hassan: https://lnkd.in/g868XAze (can't wait to watch the behind the scenes talk with him and Joel Miller and KC Oh as well as Wayne Sun's when they come online later) - Tim Van Damme: https://lnkd.in/gQyvqzYr - Nikolas Klein: https://lnkd.in/ge_kKyvD Figma AI - Jordan Singer: https://lnkd.in/gXmFeXTM - Oscar Dumlao: https://lnkd.in/gkACVY_c - Marco Cornacchia: https://lnkd.in/gMt3BvVY - Vincent van der Meulen: https://lnkd.in/gCrHvcVu - Jediah Katz: https://lnkd.in/gMxEu7i8 - Giorgio Caviglia: https://lnkd.in/gCNVQrKC And more: - Jenny Wen (pages design by rocky chen ✌️): https://lnkd.in/gd_6RHAv - Soundharya Muthukrishnan: https://lnkd.in/gsnibt-j - Daniel Destefanis: https://lnkd.in/gu6mYBe6 - Becca Ramos: https://lnkd.in/gqM7RGKQ We hope you enjoy these updates, and excited to meet more of the amazing community at Config for Day 2 tomorrow! I'm particularly excited for Marcin Wichary's talk tomorrow at 3:40 https://lnkd.in/gvJNNerg

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The 4 Stages of AI Image Generation: An Experience Map #GenAI #UX #productDesign https://buff.ly/3VKxjKs

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UX leaders: Better understand what motivates designers and how you can help them thrive by taking 3 minutes to read this excerpt from Scott Berkun’s new book “Why Design Is Hard”: https://lnkd.in/ev6XyMss

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For the past two years, I've volunteered with the DesignOps Assembly to produce their annual benchmarking survey and report. We recently launched the 2024 report and it's a must-read — and not just for DesignOps folks! https://lnkd.in/exNNQRFq Click the link below to get the report now. Or read on for what makes this year's report different… The 2024 benchmark report is the *only* DesignOps industry report to include year-over-year data covering a comprehensive range of factors so you can see what's changed. ✅ Job market and layoffs ✅ Impact and maturity of teams ✅ Job functions ✅ Organizational dynamics ✅ Purpose and focus ✅ Design Systems, ResearchOps, AI and more 💰 New for this year: a comprehensive salary reference guide! Want a preview? Here are some fast facts from this year's report: - 34% of DesignOps teams have increased budget for FTE headcount this year, up from 22% last year - 47% have the same headcount budget as last year, up from 21% last year - 17% have decreased headcount budget this year, down from 30% last year Many thanks to Meredith Black, Adam Fry-Pierce, Changying (Z) Zheng, Harley Turan, Jessica Smith, Jon Fukuda, Jules Monza, MDes 🕊, Kaysie Garza, Madhu Priya, Nancy Gao, Adrienne Allnutt, and Lillian Szügyi for all their help in planning, analyzing data, writing and designing, and promoting this year's report. Get the report now at https://lnkd.in/exNNQRFq — it's completely free and you won't be asked to give up any of your personal information to get it (not even an email address!). Join the DesignOps Assembly community (it's also free!) of over 7,000 DesignOps folks at https://lnkd.in/eP7gdsxb #DesignOps #designoperations #Designleadership #UXleadership

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"Your value as a designer increases when you solve business problems and create value for the end customers. Asking these questions can feel uncomfortable, but it builds a culture of designers being partners in building a product." Great summary and insights from my chat with John Rodrigues on his podcast! Check it out 👀 #productdesign #uxui #mindfuldesign #designcourse

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❓ I have a question for product designers ❓ How do you understand that you’ve reached a certain grade or level in your career, such as transitioning to a senior role? Do you rely solely on performance reviews, or are there other ways you evaluate your growth? And what if there’s no formal performance review process? I’m asking because I often get questions about assessing one’s grade or level. So, I’m curious — do you have a similar need or interest in this topic? Let me know your thoughts!

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Awesome to see the new wave of emerging UI patterns for GenAI applications. Looking forward to what we'll collectively come up with. Time to flex our creative muscles to ensure these new tools are usable and intuitive from the start. 👀 Collection of 14 interesting new UI ideas: https://lnkd.in/ek--dayZ Have you seen other interesting patterns lately? Pls share 👇 #creativity #uidesign #uipatterns #genai

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Companies are finally seeing the value of super-senior ICs! But career ladders and expectations for staff+ designers are often unclear, leaving lots of people who reach this level feeling unsupported. To help, I took my own 14+ years of experience as an individual contributor in high-impact roles at tech companies of varying sizes and made a highly interactive course. Join us starting Feb 3: https://lnkd.in/eqg4e2vx We’ll cover: 💡 Common expectations of the staff+ designer role 💡 Effective communication with senior leaders and executives 💡 How to set and uphold boundaries to focus on high-impact work 💡 Techniques to manage up and show impact Over the span of three weeks, you'll build a network of super-senior peers and acquire tactics from me: a designer who's been through these exact challenges. Grab your spot now! P.S. Thanks, Adekunle Oduye, for the kind words!

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