Max Azemard

Max Azemard

Atlanta Metropolitan Area
6K followers 500+ connections

About

As a results-driven Senior Technical Program Manager with a proven track record of…

Activity

Experience

  • Rheem Manufacturing Graphic

    Rheem Manufacturing

    Roswell, Georgia, United States

  • -

    Atlanta Metropolitan Area

  • -

    United States

  • -

    Handover, MD

  • -

    Lawrenceville, Georgia, United States

  • -

    United States

  • -

    United States

  • -

    Alpharetta, GA

Education

Licenses & Certifications

Volunteer Experience

  • Organizer food distribution to the homeless.

    Emanuel community center

    - Present 20 years 3 months

    Economic Empowerment

    Provides Leadership and guidance to Community service team.

Projects

  • Global Reservation Program Infrastructure

    - Present

    Responsible for the delivery of infrastructure projects as well as providing guidance during all phases of the application Development lifecycle. Including, design and POC activities for Google Cloud Deployment and Integration with existing infrastructure. Implementation of analytics Data platform for multi workload data processing using Horton Work Ambari, Kafka, LogStash Indexers, Elastic Search and Kibana Dashboard

  • IVR Application Migration from TAS to Avaya Experience Portal.

    - Present

    Migration of IVR Applications from TAS legacy platform to AAEP platform to support the enablement of speech and text capabilities.

  • Work force Management Platform Convergence

    -

    Global project to merge two NICE WFM platform manage by separate internal Organization into one. The scope of the project was to stand up a new 5 Star, BC compliant Platform with new Datacenter infrastructure including Database, latest NICE WFM application, web interface and client application.

  • AS400 Client Application Development

    -

  • Avaya Enablement Server Global implementation.

    -

    Project Management.

  • HP Autonomy Call Quality Monitoring Implementation.

    -

    Project Management.

  • Latin American Gateway Deployment.

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    Project Management - Circuits procurement.

  • IVR Speech Recognition Global implementation.

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    Managed the development and implementation of a Global IVR speech recognition & routing application resulting in approximately $25mil in cost savings to sponsoring organization. This project included the creation of a new drop and drag interface to facilitate faster IVR routing without the need for coding and speech optimization features to improve customer experience.

  • Verint Workforce Management implementation.

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    Implementation of Verint Ver.11 Enterprise Work Force Engagemennt solutions for Multi-Site including Analytics, Call Quality Monitorin, Workforce Management advance Scorecards and E-learning on an IP based infrastructure for 32k call center specialist across the APJ, EMEA and North American region

Languages

  • French

    -

  • French

    Professional working proficiency

Organizations

  • PMI

    -

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