Praniti Lakhwara

Great Place To Work® and Fortune magazine have honored Five9 as one of this year's Best Workplaces in the Bay Area. 🌟 This is Five9's second time being named to this prestigious list, coming in at No. 17. Earning a spot means that Five9 has surpassed rigorous benchmarks, establishing itself as one of the best workplaces among companies headquartered in the San Francisco Bay region. Learn more: #Five9 #BestPlacesToWork #CustomerExperience

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With help from NICE, healthcare system Kaiser Permanente's JD Power Scores have improved. Kelvin Chan, Regional Manager for Pharmacy Call Center at Kaiser Permanente, notes that the company was able to pull sentiment scores and offer both positive and constructive feedback to agents. Learn more on NICE Customer Stories: https://bit.ly/4gpcBIt #NICECustomerStories #WinWithEnlighten #CustomerExperience

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Come join me to talk about one of my favorite topics, change management, the people side of change

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Great Place To Work® and Fortune magazine have honored Five9 as one of this year's Best Workplaces in the Bay Area. 🌟 This is Five9's second time being named to this prestigious list, coming in at No. 17. Earning a spot means that Five9 has surpassed rigorous benchmarks, establishing itself as one of the best workplaces among companies headquartered in the San Francisco Bay region. Learn more: #Five9 #BestPlacesToWork #CustomerExperience

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Great Place To Work® and Fortune magazine have honored Five9 as one of this year's Best Workplaces in the Bay Area. 🌟 This is Five9's second time being named to this prestigious list, coming in at No. 17. Earning a spot means that Five9 has surpassed rigorous benchmarks, establishing itself as one of the best workplaces among companies headquartered in the San Francisco Bay region. Learn more: #Five9 #BestPlacesToWork #CustomerExperience

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Great Place To Work® and Fortune magazine have honored Five9 as one of this year's Best Workplaces in the Bay Area. 🌟 This is Five9's second time being named to this prestigious list, coming in at No. 17. Earning a spot means that Five9 has surpassed rigorous benchmarks, establishing itself as one of the best workplaces among companies headquartered in the San Francisco Bay region. Learn more: #Five9 #BestPlacesToWork #CustomerExperience

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Great Place To Work® and Fortune magazine have honored Five9 as one of this year's Best Workplaces in the Bay Area. 🌟 This is Five9's second time being named to this prestigious list, coming in at No. 17. Earning a spot means that Five9 has surpassed rigorous benchmarks, establishing itself as one of the best workplaces among companies headquartered in the San Francisco Bay region. Learn more: #Five9 #BestPlacesToWork #CustomerExperience

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Capitalism needs a conscience. We are that conscience. https://lnkd.in/gTNqRA9U

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Optimize your agreement processes with Docusign eSignature for streamlined, secure, and efficient customer transactions. From fast-tracked turnaround times to enhanced security features, empower your organization to deliver a standout digital signing experience that boosts revenue and minimizes risk.

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🌟 Leadership Insight: The Power of Deep Care in Leadership 🌟 As leaders, our role extends beyond managing projects to truly caring for our people. Throughout my career, I've observed that while projects will come and go, the lasting impact we have on our team members remains vivid in our memories. This realization underscores the importance of showing deep care in leadership, a concept that resonates deeply with me. Leadership is not just about guiding projects but nurturing people. Here are practical ways leaders can show deep care: 1) Quality Time: Invest in one-on-one time with team members. This can be as simple as regular check-ins or casual coffee meetings where the focus is on listening and understanding their personal and professional goals. 2) Empathy: Show genuine empathy. Acknowledge the challenges they face and be there to support them. This means being approachable and available when they need guidance or simply someone to listen. 3) Personal Attention: Pay attention to the small details that matter to them. Celebrate their birthdays, acknowledge their work anniversaries, and be present in moments of personal significance. 4) Open Communication: Foster an environment where open communication is encouraged. Let your team know that their ideas and opinions are valued and that it’s safe to express themselves without fear of judgment. 5) Supportive Feedback: Provide constructive feedback in a way that encourages growth and improvement, not fear or resentment. Recognize their efforts publicly and offer guidance discreetly. Each interaction is an opportunity to reinforce how much you care. The true essence of leadership lies in building trust and fostering a safe environment where team members feel seen, heard, and valued. I encourage every leader to reflect on this: "Did you remember to show deep care for your team? How can you make your team members feel truly valued today?" The best leaders focus on leaving a lasting positive impact on our people. After all, at the end of the day, it’s the people and our relationships with them that we’ll remember most. #TechLeadership #Leadership #Teamwork #ShowDeepCare

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Fellow in-house taxonomists, ontologists, metadata managers, and semantic wizards: what is the name of the team or business unit that you work within? I have the good fortune of getting to rename the "Content Standards" program I lead at Kaiser Permanente IT. My team has determined that the name is too vague to convey the core activities of the program, and leads to confusion with the cross-functional teams we collaborate with. I'm looking for a clear name that will resonate with stakeholders within my org. So I've got a very classic taxonomist question: What to call the program? 🤔 For some context... What my program is responsible for: - Defining and governing standards for metadata, structured data, taxonomy, and ontology for classifying/structuring digital content - Implementing processes and platforms to good metadata hygiene - Assessment and remediation of content metadata What my program doesn't cover: - Writing or editorial style guides - Content design - Content strategy - Site maps or navigational structure - Data governance Any ideas are most welcome!

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Market impact of end-of-life products: a critical turning point for tech buyers For technology buyers, the end of the product lifecycle marks a critical juncture where risk meets opportunity for vendors – if they play their cards right.

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📌 I recently had the privilege of attending the Efficient Generative AI Summit, which kicked off with a Pre-Day at The Westin, San Jose,  followed by three action-packed days at Signia by Hilton, San Jose. Over the course of four days, experts from companies like Uber, Google, Siemens, Microsoft, and many more shared how they’re leveraging generative AI to transform industries. The event featured insightful discussions on key topics, including: → The journey from experimentation to production in Generative AI. → Enhancing AI hardware efficiency and customer service interactions with Generative AI. → Future AI systems design and the potential of AI agents. → The economic and environmental impact of AI inference deployment. → Building resilient, fault-tolerant AI systems. → Deploying AI from the cloud to the client for transformative solutions. → Innovations in Generative AI technologies and the exploration of inefficiencies in AI & many more. The best part of the event was hearing AI hardware companies and their potential customers share their requirements and future AI use case predictions for the next five years. We had an impressive lineup of speakers including: → Ankur Mehrotra (Director and GM, Amazon SageMaker, AWS),  → Saket Agarwal (Senior Director and Head of Engineering, Uber),  → Partha Ranganathan (VP & Engineering Fellow, Google),  → Ankur Gupta (Senior Vice President and General Manager, Siemens EDA),  → Dan Rabinovitsj (VP, Infrastructure, Meta),  → Mark Russinovich (CTO and Technical Fellow, Azure, Microsoft),  →  Baskar Sridharan (Vice President, AI/ML Services & Infrastructure, AWS), and many more who shared their insights on the future of AI. The key takeaways from the event: 1️⃣ Prioritize projects: → 2024 is the year to move from POCs to full-scale production. Choose projects that deliver real value. 2️⃣ Optimize costs: → Solutions like Amazon SageMaker are removing the heavy lifting, allowing businesses to scale AI without breaking the bank.   3️⃣ AI hardware: → Don’t overlook the hardware—cloud platforms and AI accelerators are critical for scaling AI efficiently. 4️⃣ Customization: → Tailor AI models to your needs, whether you're training your own models or using pre-built solutions. Thank you Swift Transportation for providing me this opportunity to attend this summit. #aievent #itleaders #stats

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The role of Healthcare CIOs is rapidly evolving as healthcare organizations embrace digital transformation. A recent survey by WittKieffer sheds light on key trends and priorities shaping the future of healthcare IT. Here's a summary of the insights shared in my conversation with @healthcareitnews.com: 🔹 AI Adoption: By 2025, 92% of CIOs are planning to adopt AI to enhance efficiency and improve patient outcomes. 🔹 Cybersecurity & Systems: 47% of CIOs are focusing on bolstering cybersecurity measures, while 40% are prioritizing significant upgrades in systems such as EHR and ERP. 🔹 Digital Leadership: A notable shift shows that 84% of CIOs are now integral members of the executive team, with some assuming titles like Chief Digital and Information Officer (CDIO). 🔹 Talent Development: Investing in upskilling related to AI, cybersecurity, and cloud technologies is crucial for retaining internal talent and equipping teams for the future. As we approach 2025, the adoption of AI, emphasis on cybersecurity, and investment in talent development will pave the way for enhanced care delivery and operational efficiency. #HealthTech #DigitalTransformation #AI #Cybersecurity #CIO #Leadership #HealthcareInnovation

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With help from NICE, healthcare system Kaiser Permanente's JD Power Scores have improved. Kelvin Chan, Regional Manager for Pharmacy Call Center at Kaiser Permanente, notes that the company was able to pull sentiment scores and offer both positive and constructive feedback to agents. Learn more on NICE Customer Stories: https://bit.ly/4gpcBIt #NICECustomerStories #WinWithEnlighten #CustomerExperience

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