Rick Smith

When they become a better manager, they can positively impact their team. Their team becomes more engaged. Individual and team performance improves. VP of Transformation and Enablement, Leslie Minchin, PMP, ACC’s second blog in her three-part series discusses The Employee-Centric Training experience: https://hubs.li/Q02CkXhG0 #EmployeeEngagement #Manager

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"Our demos are way up, traffic is steady, and our competitors are spending a TON of time on our site. We are making waves!" - Director of Marketing, eLearning Software Company Results like these start with a clear strategy and focused execution plan. Want the same for 2025? Get clear direction in just 3 hours. Our Marketing Strategy & Annual Planning Workshop delivers: → Clear strategic direction → Actionable 12-month plan → Marketing maturity assessment → Budget optimization guidance Stop guessing. Start executing with confidence. Limited spots available Nov-Feb. $4,500 investment. Email [email protected] to secure your spot. #planning #workshop

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We’re bringing Pat’s game-changing insights to life with Leadr Advantage—software that integrates frameworks like Working Genius and The Advantage to help you lead smarter, not harder. 🚀 It's time to transform your team and elevate your leadership. Are you in? Learn more at https://hubs.li/Q02-zlZl0 The Table Group #leadership #leadershiptips #leadershiptools #leadershipframework #leadradvantage #theadvantage #leadbetter #organizationalhealth #teamculture #bettermeetings #leadershipteam #executiveteam #ceo #organizationalculture #leadership #leadershiptips #leadershiptools #leadershipframework #leadradvantage #theadvantage #leadbetter #organizationalhealth #teamculture #bettermeetings #leadershipteam #executiveteam #ceo #organizationalculture

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CSM/CX Leaders - What if you could spot churn before it happens? Here are trackable red flags to watch out for… 🚩 Enrollment in your Academy 🚩 Completion of critical onboarding steps 🚩 Product usage 🆘 if these are not ✔️ These are signs to reach out, offer support, and get users to their first “aha” moment with your product. Use these 5 proven strategies to train and retain your hard-won customers. Plus, expand the relationship:  https://hubs.ly/Q02WPXRc0 #customereducation #customersuccess #onboarding #retention

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Watch Fringe coach Kate Germano talk about how managing up is more than just a buzzword! Managing up builds strong relationships, enhances communication, and drives success. Learn how more about how managing up can make you an invaluable asset to your team on the Fringe blog. https://hubs.la/Q02Pc72h0 #ManagingUp #Leadership #ProfessionalGrowth #CareerTips #WorkplaceSuccess

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📈 Research shows that automated coaching can improve agent performance by up to 40%, allowing them to handle customer interactions more effectively and confidently. SymTrain offers personalized coaching experiences, accelerating skill development and speed to proficiency. 🤖 Visit: https://hubs.ly/Q02xgmBT0 #AI #Coaching #SymTrain

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Do you deliver positive onboarding experiences or is it time for a process upgrade? ✨ Positive client onboarding experiences are less common than you may think...and they directly impact an organization’s ability to build solid customer bases. Download our guide to learn the steps needed to revamp your onboarding process! ➡️ https://hubs.la/Q02Jw1Bh0 #clientonboarding #customerexperience

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Did you catch EVP of Sales and Marketing for Logical Operations Scott D'Amico sharing his expert tips on how you can use GenAI to transform your training business in our latest webinar? In the webinar, Scott covered: - The differences between AI and GenAI - How to use GenAI tools to support tasks in your training business, such as promoting courses and answering customer questions - Key considerations to be aware of when it comes to using GenAI You can watch the recording below 👇 https://lnkd.in/gcWFvDb3

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Navigating a conversation with a customer who's in a heightened state of frustration can be incredibly challenging. Turning that difficult interaction into a constructive dialogue starts with bringing the customer into a more calm and rational state. Discover more about our approaches to de-escalation: https://hubs.li/Q02R9N4N0 Daniel Herold #CX #CustomerService #EmployeeSupport

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What’s FRIKINtech up to in 2025? Hear it first from CEO, Alex Snyder, and COO, Tom Harsha. Hint: it is all about engaging the customer deeper. With years of service and sales data, we go beyond equity opportunities. We guide customers on their next steps — from scheduling service to managing warranties or insurance. This means timely outreach that boosts loyalty and drives quality leads across all profit centers. The right info, consistently delivered, benefits everyone. Ready for the future? We are. 🔧 🦍

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CSM Pros, listen up! Ed Powers, Principal Consultant at Service Excellence Partners, breaks down the science of customer satisfaction in the B2B SaaS world. Learn how to ensure your product delivers the value your clients crave! To watch the full video, visit this link: https://lnkd.in/dNG4adr9 #CustomerSuccessManagement #B2BCustomerExperience

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It’s kickoff time! When that TxDOT RFP you’ve been tracking drops, it’s game on. But remember, a solid kickoff meeting can set your proposal up for success. Before diving into tactics, keep strategy at the forefront to ensure a customized approach that aligns with TxDOT’s needs.    👉 Read more on how a structured kickoff can streamline your proposal development: https://lnkd.in/gQvtNn9K   #TxDOTProposals #ProposalProcess #WinningStrategies #AECmarketing #AECProposals

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📈 LIVE WEBINAR: State of Staffing: Unlocking 2025 Growth in an Uncertain Economy 📅 Tuesday, November 12 ⏰ 10am PT | 1pm ET Back by popular demand! Join us for an encore presentation of ClearlyRated Founder & CX Strategist Eric Gregg's breakout session from Staffing World 2024. If you missed it in person (or want to share the insights with your team), here's your chance! Ready to unlock growth in an uncertain economy? Get a data-driven deep dive into what's REALLY happening in staffing - and what it means for your 2025 strategy. After 2 years of economic headwinds, it's time to cut through the noise and focus on what works. Essential insights for your 2025 planning: ✔️ Breaking industry trends you can't ignore ✔️ Proven growth strategies for uncertain times ✔️ What's ACTUALLY driving buyer decisions ✔️ Differentiation tactics that work Bring your leadership team to this fast-paced, interactive session. You'll leave with actionable strategies to inform your 2025 business planning. Can't attend live? Register anyway - we'll send you the recording and slides! 🔗 https://bit.ly/4eeNlCu #Staffing #BusinessStrategy #StaffingWorld2024 #Growth2025 #CX

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Don't miss this article from Training Industry, Inc. written by Jenna Jean Berris, Director of Product Marketing at Qstream. Learn how boosting knowledge retention and utilizing AI-powered #microlearning content can help employees succeed faster than ever in today's fast-paced, digital world. Check it out here: https://hubs.li/Q02Kqhy_0

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We're celebrating the two-year anniversary of the launch of our sales acceleration and eLearning platform, Ascender! 🎉 In two years, Ascender has been able to impact the careers and success of thousands of GTM professionals, and our catalog of offerings has grown. Ascender users can now access: 🌟 243 courses in tactical topics like executing discovery, overcoming objections, creating action plans and many more. 🌟 54 recorded live events with two or more new live events each month. 🌟 Three certifications: MEDDICC, Prospecting, and Sales Planning. 🌟 Community boards to network and consult with thousands of like-minded professionals. Flip through the post to see what users are saying. If you're an Ascender user, let us know how you've used the platform in the comments!

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