Saurabh Singhvi

Karmak + SugarCRM + sales-i, A SugarCRM Company = simplified, prioritized referral business! See how this powerhouse partnership kicks clunky, siloed, email-based referral processes to the curb and replaces them with a streamlined process that gives everyone visibility. 🔎 https://sgrcrm.co/4dj05IB #sales #CRM

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Excited to share a sample app https://lnkd.in/gt93Yrm7 to showcase how Salesforce Einstein Generative AI can be used to speed up the development for case classification and routing through tone and sentiment analysis! 🚀 Key Insights: Part 1: Discover how tone and sentiment analysis can classify and prioritize cases effectively. Read Part 1 📖 https://lnkd.in/gZksiNgB Part 2: Learn how to integrate this analysis into Salesforce workflows with Apex and Flow for dynamic, real-time case routing. Read Part 2 🔄 https://lnkd.in/gEkjffwm Why It Matters: Efficiency: Automates tone analysis for smarter case prioritization and classifications. Customer Experience: Enhances communication by understanding and responding to customer sentiment. Ensuring Safe Responses & Reducing Bias: I demonstrate techniques using Einstein prompt template input and output parameters to ensure safe, unbiased responses in code. This approach helps maintain fairness and accuracy in AI-driven interactions. 🌐🔍 Early Case Support & Human Oversight: While this technology excels at providing information assistance in the early stages of case support, keeping humans in the loop is essential for ensuring the best resolution outcomes. Human oversight complements AI to handle complex scenarios effectively. Responsible AI Practices: Prioritize data privacy, reduce biases, and maintain transparency to build trust and deliver ethical AI solutions. Explore these advancements in my blog series! 👇 #Salesforce #AI #GenerativeAI #CustomerService #Apex #Flow #ResponsibleAI #BiasReduction #HumanInTheLoop https://lnkd.in/gZksiNgB

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Join our guest speakers in this webinar, as they share insights in staying competitive in this digital age. Hear as they share how Oracle's technologies have improved their businesses' performance. https://lnkd.in/gjxXPqqa

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Today Salesforce announces new proprietary AI models including: 🔹 xGen-Sales: trained and designed to power autonomous sales tasks with Agentforce 🔹 xLAM: a family of Large Action Models designed to handle complex tasks and generate outputs

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For data seeding in Salesforce sandbox and scratch orgs, I've seen discussions about using either Snowfakery or the SFDX Data Move Utility (SFDMU), and the reasons for choosing one over the other. Despite being great tools, Snowfakery requires CumulusCI, which, while a great DevOps tool, isn't widely adopted at the moment. On the other hand, SFDMU relies on existing Salesforce org data as the source, which can be limiting when you need to generate new test data. I had my " Taco" moment – why not use both? 😀 Is it possible to combine the strengths of both tools to avoid their limitations? Absolutely! By using Snowfakery without CumulusCI and SFDMU together, you can generate complex test data without relying on existing Salesforce org data, and seamlessly upload this data into Salesforce. Check out my blog https://lnkd.in/gYKmnNyM where I detail how I use a Python script to leverage the fake data generated by Snowfakery and then use SFDMU to upload this data into Salesforce. The blog includes detailed steps to seed data in a Salesforce sandbox and learn how to automate the data seeding process for Salesforce scratch orgs. #Salesforce #DataSeeding #Snowfakery #SFDMU #SalesforceDevOps #DataMigration #ScratchOrg #SalesforceSandbox #Automation #SalesforceDevelopers #SalesforceCommunity

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Join Mahesh Thiagarajan at #CloudWorld to learn how OCI helps customers deploy cloud services and AI where and how they need them: https://lnkd.in/gqnC_b53

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Just shared a recap in SugarCRM Dev Club about our webinar on preparing for the Sugar Developer Specialist exam. An important credential for every Sugar implementor! Thanks Rafael for leading the session.

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.@Intuit's Enterprise Suite could upend midmarket ERP https://buff.ly/4eyj822 One of Intuit's big bets for the years ahead is to disrupt the mid-market ERP market w its Intuit Enterprise Suite as it aims to fill a gap between QuickBooks Online Advanced & ERP implementations

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Please join us in AWS New York Summit for our Builder Session on “Governed Analytics with Amazon DataZone”

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With the Cantata platform, @Protas is enabling a 10X reduction in the cost of large-scale clinical trials for common diseases. Learn how innovative @Salesforce technology and Slalom expertise helped realize this vision to accelerate life-saving treatment for millions worldwide. https://slalom.ws/3ObjLmF. #ImWithSlalom

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Have you seen a new feature in PeopleSoft that you want try, but aren't sure of the best way to get started? Now in PeopleBooks you can find sections named "Setting Up the <New Feature>" that will walk you through the setup. For features that are more in-depth, you can find tutorials on the Oracle Help Center. https://lnkd.in/gjTU2AQu

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In the AI era, change is inevitable, and artificial intelligence has evolved from a buzzword to a transformative force in business processes across industries. To help you leverage AI to its full potential, we explore how to seamlessly integrate and create intelligent solutions using Einstein Copilot and APIs and how MuleSoft is accelerating the AI journey. MuleSoft Salesforce

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💡 Fragmented data and inefficiency slowing you down? It’s time for a CRM that works in harmony with your ERP! Join SugarCRM's upcoming webinar on Oct 29th to learn how Sugar can revolutionize the way you sell and manage customer relationships. Let’s grow smarter, faster—together. 🗓 Save your spot: https://sgrcrm.co/3BL4qGE #CRM #CX #DigitalTransformation

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💡 Fragmented data and inefficiency slowing you down? It’s time for a CRM that works in harmony with your ERP! Join SugarCRM's upcoming webinar on Oct 29th to learn how Sugar can revolutionize the way you sell and manage customer relationships. Let’s grow smarter, faster—together. 🗓 Save your spot: https://sgrcrm.co/3Y0E3nm #CRM #CX #DigitalTransformation #SugarCRM

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It's less than a week until this insightful webinar with DevOps and test automation thought leader Adam Best and me. Learn enterprise-grade readiness and execution strategies for Salesforce releases. Registration detail are below 👇 Provar Salesforce #testautomation #SDET #DevOps #SalesforceReleases

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Introducing Salesforce Field Service on Government Cloud! Say hello to digital-first service to constituents and government employees, all while ensuring compliance with industry standards. Now, government agencies and contractors can leverage cutting-edge technology to dispatch a mobile workforce with precision and efficiency with Field Service on Government Cloud. Watch this on-demand webinar and hear from AAA - Auto Club Enterprises on how they use Salesforce Field Service to power 10M roadside service calls a year. Don't miss out on this game-changing solution for the public sector! #GovernmentCloud #FieldService #Salesforce

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