Sean Biggs, MBA

New @Salesforce research: Many customer service teams, salespeople, and marketers have implemented AI to augment their work. Yet 77% of business leaders cite issues around trusted data and ethics that could halt deployment. Dive into the report:

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Though most service organizations are investing in AI, 76% of executives struggle to scale it effectively, largely because of disconnected systems and siloed data. Today, #Salesforce announces Unified Knowledge, a new solution that integrates organizational knowledge resources from disparate third-party systems into #Salesforce, helping service agents be more efficient and resolve customer cases faster. See how Unified Knowledge uses AI to decrease resolution time and lower service costs at the same time:

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Are you experiencing challenges with your current CPQ solution? Check out our recent blog, highlighting where CPQ solutions often fall short for manufacturers. https://lnkd.in/gBa3VB77

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90% of top-performing companies use incentive programs to reward their sales associates, but manually managing complex incentive compensation plans can be difficult and time-consuming. Today, Salesforce announces the immediate availability of the Salesforce Spiff incentive compensation management add-on for Sales Cloud. With Spiff, revenue professionals can get a handle on complex incentive compensation plans and quickly understand the factors influencing revenue performance. Learn more:

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Ahead of #CNX24, #Salesforce released its 9th annual State of Marketing Report revealing AI is a priority for marketers, but difficulties in implementing the tech remains a road block. See more findings of the report in Diginomica:

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For the past year, our team at Salesforce has been working on one of our biggest innovations—Data Cloud. Salesforce leaders Esperanza Rodriguez and Sue Warnke have written guides, videos, and Trailhead modules, and more to help customers transform their data into AI-driven, real-time engagements for customers. Curious about Data Cloud? Check out this—Unleash the Power of Data in the Cloud: Your Ultimate Guide to Documentation. #DataCloud #AI #Salesforce

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With digital experiences at our fingertips, customers expect personalized, efficient interactions across multiple channels and organizations that fail to deliver risk losing them. This is where the combined power of Salesforce Service Cloud, Einstein, Data Cloud, and MuleSoft come into play, creating a customer service ecosystem that’s truly greater than the sum of its parts.

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Sales reps spend just 20% of their time on the phone selling to prospective customers. New innovations from @Salesforce are designed to help sellers: ✅ Generate call summaries ✅ Identify actionable insights directly from their teams’ calls ✅ Accelerate call preparation and follow-up through automated agendas and to-do lists

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Revenue Cloud is growing take a look at this short video to find out more. Is Revenue Lifecycle Management (RLM) what your business needs to be more agile and launch new products and services faster!!

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Our #Agentforce webinar is today and you are not going to want to miss this! Register now to learn how to get started 🚀🚀 #ai #data #salesforce

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If you’re a Salesforce shop and you’re looking to get your head around Agentforce and how it can benefit your organization, then this webinar would be a great investment of your time. The Neuraflash team are pros at helping companies leverage GenAI & Salesforce to recognize ROI and at scale.

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Atlanta Network! Upwork’s Experience Work Without Limits Roadshow series is on its way to the 4th stop in Atlanta, GA 🍑 and it is an event you don’t want to miss. This half-day roadshow is for enterprise business leaders who are ready to re-design their workforces to embrace disruptive innovations. Want a seat at the forefront of the future of talent and technology? 👉 DM me to see how you can get on the invite list. #Upwork #Atlanta #WorkWithoutLimits #Freelancers #Hiring

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Interviewing for a BDR role? Check out these tips from a BDR Leader at Salesforce. We are #nowhiring BDRs in ATL, CHI and SF. Shoot your shot below 🏀

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📣 #AwesomeAdmins, new Flow Builder features are here for Summer '24! Check out this blog post for information about the new Action Button (beta), improved Address components, and screen flow Repeaters (GA).

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