Robin James

79% of service centers are investing in AI to support their agents and technicians and help their customers self-serve, but most of the data feeding this AI is disconnected and siloed across an organization — which means there are gaps in AI’s ability to answer agent and customer questions. That’s why @Salesforce has launched its new Unified Knowledge solution. By integrating third-party knowledge from sources like SharePoint, Google Drive, and more - directly into Einstein for Service, the new AI models better enable agents and AI Assistants to deliver personalized customer experiences.

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By integrating with practices' EHRs, the Oracle Clinical Digital Assistant can help reduce the need to manage drop-down menus and scrolling, reducing physicians' documentation time by up to 40%. Learn more about Oracle Health's new #GenAI-backed tool. https://lnkd.in/eFdQqY4E

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Salesforce Health Cloud is often misunderstood. Here’s a quick myth vs. fact to clarify things: Myth: Salesforce Health Cloud is just another CRM for healthcare. Fact: It’s designed to integrate data from multiple sources, like electronic medical records and wearables, allowing healthcare providers to create a comprehensive view of each patient. Myth: The focus is solely on providers. Fact: It empowers patients too, giving them mobile access to their own information for better engagement in their care. Myth: It’s only for hospitals. Fact: Salesforce Health Cloud is versatile, enabling all kinds of healthcare organizations to offer a more connected and personalized experience. This tool is reshaping healthcare by turning data into actionable insights. Curious to learn more? Check out this insightful article! https://lnkd.in/edXq-FZ5

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First-party data is like gold, especially for personalization. But Pega's Tara DeZao explains that it takes more than “owning” the data to make it valuable. https://pe.ga/3DdfeOq

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Join #CDW for an insightful webinar (August 14th) on leveraging ServiceNow's Clinical Device Management solution in healthcare settings. This educational event will demonstrate how real-time asset information and integrated workflows can improve audit results, streamline operations, and enhance patient outcomes. Learn how integrating medical engineering and IT on a single platform can optimize resources, ensure device efficacy, and maintain regulatory compliance while providing an exceptional experience for both patients and staff. Register now to gain valuable insights: https://lnkd.in/gVZ6xQmh #healthcare #servicenow Rob Schaefer Dustin Leek

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86% of healthcare and life sciences leaders believe leveraging data and AI will be key to their success in the next five years.Now generally available, Salesforce's AI-powered Life Sciences Cloud transforms how pharma and medtech companies engage with patients and healthcare professionals by: ✅ accelerating identification, recruitment, and onboarding of eligible clinical trial candidates ✅ unifying data into profiles that enrich customer engagement ✅ streamlining healthcare engagement and improving patient outcomes More:

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Great fireside chat highlighting one of the biggest challenges for organizations post-M&A: the need for a strong integration strategy that brings together people, systems, processes, and data.

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Mosaic Life Care, a physician-led health care system, has selected Oracle Fusion Cloud Applications Suite to support its vision to transform community health. Read the full story: https://lnkd.in/gDT7xKcp

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With digital experiences at our fingertips, customers expect personalized, efficient interactions across multiple channels and organizations that fail to deliver risk losing them. This is where the combined power of Salesforce Service Cloud, Einstein, Data Cloud, and MuleSoft come into play, creating a customer service ecosystem that’s truly greater than the sum of its parts.

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More time spent with the patients, less time spent on computers for the clinicians, better security for the critical healthcare data, … to only name of view benefits experienced by King's College Hospital London – UAE after moving to Oracle Cloud.  Great illustration of the value of adopting an Industry Cloud for Healthcare combining Oracle Health EHR with Oracle Cloud Infrastructure (OCI) performance, security and innovations. 

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Anyone interested in learning more about how Robotic Process Automation (RPA) can read documents and automation processes in healthcare, please join me. I'll be walking through a use-case that applies to most healthcare (or for that matter most organizations who have paper documents coming in)

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We are making things safer every day.

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From marketing chief to customer champion: Discover the key shifts B2B CMOs are making to drive success in the digital age. Appian's CMO, Randy Guard, provides an insight into the role of marketing in this customer-centric era. #Appian #B2BMarketing #CustomerChampion

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🚀 Exciting news from Salesforce! 🚀 Salesforce is set to launch pre-built AI tools for healthcare, integrated directly into Health Cloud. These new features will streamline workflows, allowing care coordinators to access comprehensive patient summaries and automate time-consuming tasks —all through Einstein Copilot. What excites me most is how Salesforce is addressing a key challenge in healthcare: the high cost and complexity of building AI solutions from scratch. By offering out-of-the-box AI capabilities, healthcare organizations of any size can now leverage advanced tools without the massive investment in custom AI development. As someone deeply involved in advisory services and digital transformation, it's exciting to see how Salesforce is making AI more accessible and purpose-driven for specific industries. This is a step forward in reshaping how healthcare is delivered! Looking forward to seeing these innovations in action! 💡 Read more here: https://lnkd.in/ew8qVuHK #AI #Healthcare #Salesforce #HealthCloud #DigitalTransformation

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This article breaks down how new AI-powered legacy discovery capabilities for Pega GenAI Blueprint can reshape how enterprises approach digital transformation. New enhancements directly address the most pressing challenges facing enterprise IT today: technical debt and modernizing legacy systems. https://pe.ga/3CZwTcb

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