Tasha Markovich

Have you thought about the physical accessibility of your digital designs? Getting physical controls right is really hard, and industrial designers spend a lot of time learning about how to use data as a starting point for making design decisions. As we create digital designs that we interact with using our bodies, it's going to become important for digital designers to understand physical ergonomics too.

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Inspiring thoughts one "How Design Leads Organizations through Five Urgent Challenges" by Institute of Design (ID) Design is still often seen just as an add-on, let's change that. 1. Organizations need to work at speed ➡ Design makes speed possible. 2. Organizations need systems thinkers ➡ Design thinks in systems. 3. Organizations need facilitators ➡ Design translates, facilitates, collaborates. 4. Organizations need new metrics ➡ Design balances quantitative and qualitative measures 5. Organizations need to demonstrate their values ➡ Design leads with purpose. At #icon we #design brand / product / user / customer #experiences shaping the future of #mobility with our clients and partners, including organizations and processes. ➡ read the full report here: https://lnkd.in/eAqfa-r3 icon group icon incar icon impact #AI #innovation #design #strategy #experience #experiencedesign #strategicdesign CHRISTIAN ECKERT Anijo Mathew Institute of Design (ID)

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Following up on my recent post about design systems vs style guides, I've realized that understanding how these two relate makes their similarities and differences clearer for me. I like to think about the relationship of these two as a parent-child dynamic. The design system is the parent. Style guides (along with pattern and component libraries) are the children. If you missed my other post, you can check out the article on Nielsen Norman Group: https://lnkd.in/eRazWE2j #ux #designsystems #uxdesign

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What if measuring design's impact really is this simple? Amy Lokey and ServiceNow linked a product quality metric to business results and just measured it for years. For YEARS. What if it’s just this? Make the experience twice as good and get big results? (It's not this simple, I know) We had to cut the video down, but you can get the whole story in the link below.

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If we're not talking about design maturity, agile process, or craft, then us designers are probably talking about ✨quality.✨ I certainly see my interviewer's eyes light up when I mention this magical word. "Design is the one that has to hold the quality bar," I tell them. But what if that didn't have to be true? For a truly high-quality product, I don't think it should be design holding the line. It has to be something baked into the organization - everyone holds the quality bar. Even though "quality" is a slippery thing to define, if we can define it and hold ourselves to it, we can reduce the tension in the org and start to think less about the mere baseline quality for the product and more about raising that bar - delighting the user. I very much enjoyed Luke Anthony Firth's take on how they folded quality into their product building process. Have a read! https://lnkd.in/g4SenmYZ #designleadership #productprocess #productdesign #productquality #designquality #opentowork

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#Accessibility #Annotation #Kits!!! As many #designers know, it's not uncommon for accessibility #documentation to find it's way to a black hole of notes that never get opened again after creation This is how annotations can help! A list of helpful FREE Figma kits below to take your design #handoff process to the next level 💪 (and reduces the number of late game iterations and QA!) * Ebay's kit: "Include" https://buff.ly/3LWzu8a * Indeed's kit: A11y Annotation Kit https://buff.ly/2Pi6NZn * CVS's kit: "Web Accessibility Annotation Kit": https://buff.ly/46FxIlh ------------ #designasajob #a11y #inclusivedesign #knowyouruser #uxdesign #userexperiencedesign

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Acceptance Sampling plan (Part-2) https://lnkd.in/gdk2a3Wn From the Institute for Quality & Reliability series by Hemant Urdhwareshe. This video explains how to select appropriate sample size using Sampling Plans such as MIL-STd-105E, ANSI/ASQ Z1.4, IS 2500 Part-1 (or ISO2959 -1).

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Acceptance Sampling plan (Part-2) https://lnkd.in/gdk2a3Wn From the Institute for Quality & Reliability series by Hemant Urdhwareshe. This video explains how to select appropriate sample size using Sampling Plans such as MIL-STd-105E, ANSI/ASQ Z1.4, IS 2500 Part-1 (or ISO2959 -1).

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I'd argue that design system adoption is going through the typical cycle of novel thought to accepted practice to braindead, box-checking obligation. And this is coming from someone who considers adoption measurement invaluable... There's a lot of detail and qualifications to adoption measurement. Ignoring them turns a valuable health marker into a quota. In our latest episode, Davy Fung and I talk all about adoption, our relationship with it and how use the measure in our work. Listen here: https://lnkd.in/gGy2FSSf #designsystems #podcast #adoption

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What does #accountability & #impact mean for in-house #ServiceDesign professionals? That's what we're trying to figure out in the Circle community this quarter. In May, we're tackling this topic from 3 different angles. 1️⃣ Logic Models as Artifacts What makes Logic Models so helpful in communicating the value of our work? And why don't we use them more often? In this session, we'll roll up our sleeves and use a practical example to showcase how you can benefit from Logic Models in your work as well. Hosted by Nicole Bennett 2️⃣ Own Your Accountability Service design and accountability... it's complicated. Defining where our work starts and ends is hard. So, there's a lot of potential for misalignment. That's why in this session, we'll share stories about when you were held accountable for something that you felt you shouldn’t be and what you feel your team / organization should hold you accountable for. Making the abstract concept of accountability concrete. Hosted by Nitya Kumar 3️⃣ Measuring Success  Another gnarly topic. It turns out that measuring success in service design means different things based on the context and maturity of your org, team, or even role. The goal of this session is to share and learn from each other what worked "well enough" in your specific situation to measure success. Hosted by Ben McCammon What I love about our conversation in the Circle is that we get into the weeds of what it means to do service design. Diving deep into the messy details, that often turn out not to be details at all but the things that make or break the impact of your work. It's all about reading in between the lines to bridge the gap between theory and practice. ~ ~ ~ P.S. Being part of the Circle kind of feels like you're at a year-long conference but way more relaxed and without the need to pack a suitcase 😉 If you're an *in-house* service design professional and want to join conversations, leave a ⭕ comment or send me a DM.

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🔊 Design Leadership at Scale has a lot happening in August and beyond. Read on for all the info on Design Leadership at Scale: Operations, plus: ⚡️ Three FREE DLS Lightning Lesson + Team sessions ⚡️ Newly added course dates ⚡️ 20% discount code Design Leadership at Scale: Operations I'm busy putting the final touches on the August course modules, lessons, and projects, but you can expect to dive deep on the following: Module 1: Build and activate high-impact teams Module 2: Define and optimize your operating system Module 3: Identify and address common challenges I'm including many real-world scenarios, and will try to answer pretty much every question you might have during our seven live sessions together. We'll also be joined by special guests with extensive industry experience. If you are still deciding about enrolling in Design Leadership at Scale: Operations, consider joining one of the upcoming free Lightning Lessons or watch my recent Designing your Design Team 30-minute Lightning Lesson to get a better sense for how I teach. And if the August dates don't work with your schedule, I've opened up another cohort October 1-10, 2024. If you have any questions about whether this course will be a good fit for you, let me know, and together we can figure out. Free Lightning Lessons on Maven In August there are three Lightning Lessons from Design Leadership at Scale. All are free to attend. Join live or view the recordings after the session dates. ⚡️ Org Design For Your Design Org – Aug 7, 8-9am PT, with me ⚡️ Team Tactics For Increasing Influence + Impact – Aug 8, 1-1:30pm PT, with Doug Powell ⚡️ How Top Design Leaders Influence At Scale – Aug 16, 2-2:45pm PT, hosted by Rachel Kobetz with Doug Powell, Bob Baxley, and me Grab your spot then spread the word! (links to register in comments) Quick reference: https://bit.ly/4c3UgNA to sign up for the August 19-28 cohort with a 20% discount code https://bit.ly/4cZcf9d to sign up for the October 1-10 cohort with a 20% discount code If your company offers an L&D or education budget, here's a reimbursement template you can leverage https://bit.ly/4fmDhcs

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UXQA is something I am pretty adamant about. This is a process that allows UX Designers to thoroughly review coded work before functional QA and before it is live. I started doing this when I was a PO/UX Lead on a product team and I found it invaluable to catch issues early. Check out this clip from the latest Fireside Chat I hosted with guest Andy Shaffer where I describe what UXQA is in more detail. Does anyone else do a similar practice? Has it helped improve the final released product? #UXQA #UX #ChaiOne

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When was the last time you asked someone a vulnerable question? Like, "How do you FEEL about [insert topic]?" Instead of, "How do you DO [insert topic]?" As a researcher, this really resonates with me. All too often folks in the product world, only want to learn about behaviors. But think of the value we are missing by not exploring: • Motivations • Feelings • Perceptions I watched this TedX talk from Charles Duhigg this morning, and it really got me thinking about the conversation people have. More importantly, the conversations we DON'T have. How we are not connecting with people on a deeper level. When was the last time you cried in front of someone? https://lnkd.in/gVUhwHK6

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Think deeper and explore different potential solutions

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Have you pre-ordered your Make it Toolkit STARTER KIT + BOX to better facilitate product design, service design, and/or change management efforts within your own organization? What are you waiting for? It's the most comprehensive, well-researched, and empowering besci toolkit out there! Designed and built by a team of behavioral design and gamification experts Massimo Ingegno and David McCann who tested it across multiple organizations before bringing it to market. What people are saying: "As the Director of Behavioral Science at mPulse Mobile, I've found the Make It Toolkit to be an indispensable resource for our team. This toolkit has significantly enhanced our ability to design and implement effective behavioral interventions. Its comprehensive guides and practical tools have empowered us to create more engaging and impactful programs. We are eager to see what improvements in health outcomes it drives for our clients. The Make It Toolkit is not just a collection of resources; it's a catalyst for innovation." - Eden Brownell 👩🏼‍🏫 Be sure to take advantage of the special pre-order pricing while it is still available. Order it here: https://lnkd.in/gCDC3Aqs Customer Centric Solutions LLC #besci #behavioralscience #designsprint #experiencedesign #servicedesign #changemanagement

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Fundamentals of a Professional Development Plan https://lnkd.in/gtEdFwGz An Accendo Reliability webinar recording with Fred Schenkelberg. Let’s examine a few principles for development plans so you can learn and master what you desire to learn and master.

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QDD 151 Revolutionize Your Technical Presentations: Mastering the Assertion Evidence Model and the Six P’s Framework https://lnkd.in/gUW2AimB A Quality During Design podcast by Dianna Deeney. By focusing on the value of your insights and using the six P’s framework, you’ll be well-equipped to engage your audience and convey crucial information.

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