Paul Tucker

Are customers not picking up? 📞 Try texting; here's why: Texts have a 99% open rate, with most recipients opening and reading almost immediately. Here's how SMS can help you do better business: https://bit.ly/3Rx3pb3 #Remote #Callcenter #CX #CustomerExperience #Retention #Service

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'Work-from-anywhere' is here to stay through 2025 and beyond. Giancarlo Hirsch, Managing Director at Glocomms, Phaidon International's technology talent brand, shares insights in Forbes on how this enduring trend is reshaping talent acquisition and retention: “To attract the best candidates, companies will need to offer the option of flexible work, especially as Gen Z enters the workforce with new outlooks on work-life balance. Hiring managers will need to be more focused on results-driven performance rather than strict adherence to traditional office hours to retain talent.” Read the full article here: https://hubs.la/Q0302n920 Looking to adapt your hiring strategies to the future of work? Phaidon International's six specialist brands provide talent solutions underpinned by industry expertise, local market knowledge, and a worldwide reach. Contact your nearest office today: https://hubs.la/Q0302jh30

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Brandon Esler, Director of Account Management, shares how we rock performance tracking at EventConnect! 💥💼 Forget the guesswork—we're all about hard data and killer strategies! 💡📊 From reservations per travel team to CSAT scores and booking feedback, we leave no stone unturned! 🏰✨ It's not just about numbers—it's about maximizing every team's potential and delivering top-notch service! 🌟 Ready to dive into the nitty-gritty of performance tracking? Check out the video now! 🎥🚀 #EventConnect #PerformanceTracking #DataDriven #CustomerSatisfaction #TechSavvy

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If you are looking to sell your product or service to federal agencies, you cannot and should not ignore Section 508. Section 508 compliance testing goes beyond automation and ensures a thorough manual accessibility check of your website and other digital products. Why not look at accessibility being a differentiator? #a11y #accessibility #Section508 #BB100 #FederalGovernment #WebTesting #WebAccessibility #DigitalAccessibility

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Have you been trying to delegate tasks like editing, social media management, or even something as simple as replying to emails? Stephanie shares how she conquered the ability to delegate to VAs and contractors in this clip from Leap into Live 2024. Want the replay pass? Head over to leap.ecamm.com!

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Have questions about how to conduct an accessibility audit of your company’s website? TPGi has the tools you need to get started. Learn more about website accessibility audits: https://hubs.li/Q02tmJ050 #Accessibility #A11y

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Giving your contact center employees a genuine place to express their voice isn't just a nice-to-have—it's a game changer. 🎙️ In this conversation between Melissa Wood and Justin Robbins, they reveal how prioritizing employee feedback can boost retention, engagement, productivity, and customer satisfaction. Ready to rethink your approach? Dive into best practices for listening strategies, tackling unconscious biases, and measuring the success of voice of employee initiatives. Discover how to transform your contact center culture today. 🔗: https://lnkd.in/gg8YP689 #EmployeeVoice #ContactCenterExcellence #Leadership #BusinessGrowth Etech Global Services

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At LA CRITIQUE, we prioritize exceptional customer service to retain and delight our clients. Are you focusing on that, too? If not, let's chat so we can elevate service all over Vegas together! #CustomerExperience #LaCritiqueLV #CustomerRetention #CXStatistics #BusinessInsights

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ScanSnap Home is the fastest way to get documents from your ScanSnap scanner to your iOS, iPadOS, or Android mobile device. Learn more, here: https://bit.ly/3BSz017 #ScanSnap #ScanSnapHome #DocumentScanning #DocumentManagement

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Ever heard someone say that trends are cyclical? Decades ago, the trend was outsourcing. Today, it's "onshoring". Phil Britt in Destination CRM recently wrote about a new focus in onshoring of contact center operations: moving things back in-house, or at least in-time-zone. 📈 Phil cites research by Deloitte Digital which found that 63% of contact center leaders say they're facing staffing shortages, even as 58% are currently outsourcing at least some of their contact center. Cost is the main driver of outsourcing, of course. But perhaps counterintuitively, it's also a primary driver of the reverse. Nametag CEO Aaron Painter spoke with Philip about why this is, and why security needs to be a primary consideration as organizations look to onshore some or all of their contact center.

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Do your leaders have what it takes? Our #LeadershipAssessment tool pinpoints strengths and gaps, helping you drive both CSAT and employee performance. Get your free copy today! 💡📃 https://hubs.li/Q02KcRFh0 #LeadershipPerformance #CallCenterManager #CallCenter #ContactCenter #PerformanceEvaluation #ContactCenterSolutions

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At VA Hub Pro, we know the challenges of working with virtual assistants because we've been there ourselves. We’ve experienced the struggles of vetting, micromanaging, and reliability issues firsthand. That’s why we created VA Hub Pro—to take the stress out of the process for you. Our VAs are thoroughly vetted, held accountable by our team, and managed so you don’t have to worry. They're dedicated to working with you to scale your business every day. Let us help you find the perfect virtual assistant who exceeds your expectations and helps your business grow! 🌟 #VAHubPro #VirtualAssistant #BusinessGrowth #EntrepreneurLife #RemoteWork #BusinessSupport #Productivity #SmallBusiness #TimeManagement #VAManagement #Efficiency #OnlineBusiness #Success #BusinessOptimization

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What's the #1 challenge your contact center is facing right now? Comment below or share your feedback anonymously at the link in the comments. Whether you're struggling with staffing, training, making sense of AI or moving the needle on key metrics, we want to help you find practical solutions! 🗓️ Launching February 21: The ICMI Idea Incubator. Each month, we'll tackle a new challenge in an interactive, live virtual event. Here's how it will work: 👉 15-Minute Expert Presentation: We’ll kick off each meeting with practical insights on the challenge of the month, featuring clear, no-nonsense takeaways. 👉 15-Minute Group Discussion: Share/ learn from your peers – we’ll open the floor for quick wins, success stories, and strategies. 👉 15-Minute Breakouts: Connect in random pairs/small groups to dive deeper, with guided discussion questions tailored to the challenge. 👉 Challenge Voting: Help decide the focus for our next session by voting on 2-3 curated topics. Help us shape the agenda by commenting below to share your #1 challenge, or submitting your idea in the form linked below. ⤵️

Want to educate your team on accessibility? Our accessibility training options allow you to address knowledge gaps by tailoring your learnings to your organization's needs. Learn more about TPGi's accessibility training: https://hubs.li/Q02z3D9h0 #Accessibility #AccessibilityTraining #A11y

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