Tim Thies

As #Martech and IT lines blur, CIOs must leverage their expertise to drive better customer experiences. Merkle’s Peter Rogers explores this shift and offers insight for CIOs as their role evolves. Read the blog for more: https://bit.ly/3TmPHaX

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79% of service centers are investing in AI to support their agents and technicians and help their customers self-serve, but most of the data feeding this AI is disconnected and siloed across an organization — which means there are gaps in AI’s ability to answer agent and customer questions. That’s why @Salesforce has launched its new Unified Knowledge solution. By integrating third-party knowledge from sources like SharePoint, Google Drive, and more - directly into Einstein for Service, the new AI models better enable agents and AI Assistants to deliver personalized customer experiences.

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Senior sales executives and heads of sales spend an average of 19% of their week on customer interactions through direct or indirect channels. CSOs and senior sales leaders must allocate their time among competing priorities. Learn how with the help of Gartner. Gartner for Sales | #GartnerSales #CSO #Sales

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Introducing our two fully autonomous AI Sales Agents to the world. Einstein SDR Agent can autonomously engage with inbound prospects in natural language — answering questions, handling objections, and booking meetings for sellers — to nurture pipeline 24/7. And, with Einstein Sales Coach Agent, sales teams can strengthen their skills in discovery, pitching, or negotiation

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📃 Gartner on Generative AI: Don't Forget About Data! ✏ Leinar Ramos' article in Gartner explores key considerations for Generative AI adoption. While specific models aren't mentioned, one crucial factor to always consider is data quality. As with any AI system, Generative AI's accuracy hinges on the data it's trained on. That's why leading AI firms focus on domain-specific Large Language Models (LLMs) – powerful AI systems trained on massive amounts of text data – and use focused prompting to ensure accurate outputs and minimize errors. #GenerativeAI #AI #Gartner #AI #LLM #largelanguagemodels #aimodels #businessproductivity #aiinbusiness

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“This is 🔥! AI and #Agentforce are like holiday lights and hot cocoa—bringing the warmth and the spark to productivity. Love how this is transforming customer experiences. At Demand Chain , we’re all about partnering to make the season of innovation bright. Who’s ready to test, tweak, and unwrap big results? Let’s chat!” #salesforceparnters #financialservices #manufacturingcloud #ai #dataisgold

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"When evaluating whether to make investment in AI a strategic priority, members of the C-suite should turn their attention to AI's implications for productivity, alignment and revenue growth. 87% of GTM leaders say using AI-powered technology in the workplace boosts productivity, and 84% see it as a virtual partner with great potential across their organization." How should the C-suite evaluate AI-powered technology? In Forbes, Seismic Chief Business Officer Toby Carrington shares what to look for when arming your GTM team with AI. Learn more:

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CSOs play a crucial role in demonstrating how the sales strategy unites the entire commercial enterprise. Find out how to achieve this alignment in the latest edition of Gartner Chief Sales Officer Quarterly. #GartnerSales #CSO #Sales

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Detailed, bottom-up planning often loses sight of the sales strategy's overarching goals. The most effective strategic plans align with organizational objectives. Start your journey with this 2024 Sales Strategic Planning Toolkit by Gartner. Gartner for Sales | #GartnerSales #SalesStrategy #SalesPlanning 

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Detailed, bottom-up planning often loses sight of the sales strategy's overarching goals. The most effective strategic plans align with organizational objectives. Start your journey with this 2024 Sales Strategic Planning Toolkit by Gartner. Gartner for Sales | #GartnerSales #SalesStrategy #SalesPlanning 

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Sales enablement content needs to change to better generate revenue.  Gain insights to enhance and streamline sales enablement planning and activities at Gartner CSO & Sales Leader Conference. #GartnerSales #SalesEnablement #B2BSales

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AI partnership supports sellers’ abilities to optimize tasks. Learn how to master this competency with the help of Gartner and become a high-performing seller. #GartnerSales #SalesSkills #CSO #SellerSkills

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Understanding buyer feedback is essential for enhancing sales strategies and winning more deals. Discover how to leverage this insight to improve your outcomes and drive revenue. Learn more about this crucial aspect of sales at https://okt.to/fudCnS

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