79% of service centers are investing in AI to support their agents and technicians and help their customers self-serve, but most of the data feeding this AI is disconnected and siloed across an organization — which means there are gaps in AI’s ability to answer agent and customer questions. That’s why @Salesforce has launched its new Unified Knowledge solution. By integrating third-party knowledge from sources like SharePoint, Google Drive, and more - directly into Einstein for Service, the new AI models better enable agents and AI Assistants to deliver personalized customer experiences.
Salesforce launches Unified Knowledge solution
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79% of service centers are investing in AI to support their agents and technicians and help their customers self-serve, but most of the data feeding this AI is disconnected and siloed across an organization — which means there are gaps in AI’s ability to answer agent and customer questions. That’s why @Salesforce has launched its new Unified Knowledge solution. By integrating third-party knowledge from sources like SharePoint, Google Drive, and more - directly into Einstein for Service, the new AI models better enable agents and AI Assistants to deliver personalized customer experiences.
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79% of service centers are investing in AI to support their agents and technicians and help their customers self-serve, but most of the data feeding this AI is disconnected and siloed across an organization — which means there are gaps in AI’s ability to answer agent and customer questions. That’s why @Salesforce has launched its new Unified Knowledge solution. By integrating third-party knowledge from sources like SharePoint, Google Drive, and more - directly into Einstein for Service, the new AI models better enable agents and AI Assistants to deliver personalized customer experiences.
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79% of service centers are investing in AI to support their agents and technicians and help their customers self-serve, but most of the data feeding this AI is disconnected and siloed across an organization — which means there are gaps in AI’s ability to answer agent and customer questions. That’s why @Salesforce has launched its new Unified Knowledge solution. By integrating third-party knowledge from sources like SharePoint, Google Drive, and more - directly into Einstein for Service, the new AI models better enable agents and AI Assistants to deliver personalized customer experiences.
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79% of service centers are investing in AI to support their agents and technicians and help their customers self-serve, but most of the data feeding this AI is disconnected and siloed across an organization — which means there are gaps in AI’s ability to answer agent and customer questions. That’s why @Salesforce has launched its new Unified Knowledge solution. By integrating third-party knowledge from sources like SharePoint, Google Drive, and more - directly into Einstein for Service, the new AI models better enable agents and AI Assistants to deliver personalized customer experiences.
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79% of service centers are investing in AI to support their agents and technicians and help their customers self-serve, but most of the data feeding this AI is disconnected and siloed across an organization — which means there are gaps in AI’s ability to answer agent and customer questions. That’s why @Salesforce has launched its new Unified Knowledge solution. By integrating third-party knowledge from sources like SharePoint, Google Drive, and more - directly into Einstein for Service, the new AI models better enable agents and AI Assistants to deliver personalized customer experiences.
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79% of service centers are investing in AI to support their agents and technicians and help their customers self-serve, but most of the data feeding this AI is disconnected and siloed across an organization — which means there are gaps in AI’s ability to answer agent and customer questions. That’s why @Salesforce has launched its new Unified Knowledge solution. By integrating third-party knowledge from sources like SharePoint, Google Drive, and more - directly into Einstein for Service, the new AI models better enable agents and AI Assistants to deliver personalized customer experiences.
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79% of service centers are investing in AI to support their agents and technicians and help their customers self-serve, but most of the data feeding this AI is disconnected and siloed across an organization — which means there are gaps in AI’s ability to answer agent and customer questions. That’s why @Salesforce has launched its new Unified Knowledge solution. By integrating third-party knowledge from sources like SharePoint, Google Drive, and more - directly into Einstein for Service, the new AI models better enable agents and AI Assistants to deliver personalized customer experiences.
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👩🏽💻Catalyst for Tech-Driven Customer Success |☁️ 6x Salesforce Certified |4-Star Ranger | 👩🏽🏫 Certified Product Owner |⚡️Conduit Connector | 🧠 Maverick Mindset | 🎙️Podcast Co-host | 🗣️ Moderator & Speaker
79% of service centers are investing in AI to support their agents and technicians and help their customers self-serve, but most of the data feeding this AI is disconnected and siloed across an organization — which means there are gaps in AI’s ability to answer agent and customer questions. That’s why @Salesforce has launched its new Unified Knowledge solution. By integrating third-party knowledge from sources like SharePoint, Google Drive, and more - directly into Einstein for Service, the new AI models better enable agents and AI Assistants to deliver personalized customer experiences.
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79% of service centers are investing in AI to support their agents and technicians and help their customers self-serve, but most of the data feeding this AI is disconnected and siloed across an organization — which means there are gaps in AI’s ability to answer agent and customer questions. That’s why @Salesforce has launched its new Unified Knowledge solution. By integrating third-party knowledge from sources like SharePoint, Google Drive, and more - directly into Einstein for Service, the new AI models better enable agents and AI Assistants to deliver personalized customer experiences.
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79% of service centers are investing in AI to support their agents and technicians and help their customers self-serve, but most of the data feeding this AI is disconnected and siloed across an organization — which means there are gaps in AI’s ability to answer agent and customer questions. That’s why @Salesforce has launched its new Unified Knowledge solution. By integrating third-party knowledge from sources like SharePoint, Google Drive, and more - directly into Einstein for Service, the new AI models better enable agents and AI Assistants to deliver personalized customer experiences.