A Decade at Amazon - Reflections After a 10-year journey at Amazon, I recently transitioned from a yellow badge to the red corporate employee badge. While there is room for improvement at Amazon, I'm struck by how much I've learned and grown, thanks to Amazon's culture and leaders. In my last 10 years, I've had the opportunity to work across different organizations in stores, AWS, and Alexa as an individual contributor and as a manager in technical program management and engineering disciplines. Some of the most profound lessons that will stick with me include: 1. Following leadership principles unifies a company's culture and boosts productivity. 2. The importance of deep understanding, practice, and insisting on the highest standards. 3. Driving outcomes over empires and being strategically patient yet tactically impatient in pursuing customer obsession. 4. Having an insatiable curiosity and beginner's mindset. 5. Every customer issue represents an upstream process deficiency that needs to be identified and resolved urgently. 6. Prioritizing and tackling the hottest, highest impact items first. 7. Being "green-lighted" doesn't mean risk-free, and transparently calling out risks with projected issue dates. 8. Prioritizing input goals you can control before output goals, and optimizing inputs relentlessly. 9. Goals are directional, not dogmatic, and undershooting or overshooting can be acceptable if customers are delighted. 10. While off-the-shelf solutions can cover 80%, investing in tailored solutions for the remaining 20% is critical. 11. Simplicity, incremental progress, and smart automation are core philosophies. 12. Transparency in prioritization rationale and openness to adjusting the roadmap based on new inputs. 13. Sticking to your strongest points persuades better than attempting to discuss everything. 14. Removing blockers is your responsibility, not someone else's, and committing 100% once a group decision is made. 15. Embracing failures as learning opportunities in complex operations. This enriching decade has been about customer obsession, frugality, ownership, never stopping learning, highest standards, and delivering robust solutions. I'm grateful for the growth I've experienced here.
#10: Does Amazon buy -any- external software? 20 years ago it was pretty much only MS Office, Oracle, Perforce, Load balancers, Jira. Now it's pretty much only MS Office?
Congrats Ajay Soni!
Congratulations!!!
Congratulations
Many Congratulation Ajay! Very informative and relatable wisdoms :)
Congrats on the 10th amaversary
Congratulations !! Ajay.. and thanks for sharing very wise words here
Congratulations 🎊
Congratulations! 🎇
Sr Manager at SimpliSafe (also acting TPM/PO)
9mo10 years man - nice work! A long way since ADP!