Ali B.’s Post

The rise of click-and-mortar shopping experiences in the UAE is driven by consumer demand for enhanced digital features. Merchants have an opportunity to expand their consumer base by filling the gap between demand and market supply of digital tools. Key findings show that digital features improve in-store shopping experiences and lead to high satisfaction rates. However, there is still a significant gap in the market, with 22 percent of desired features not provided by merchants. Tailoring digital tools to specific demographics, such as parents, is crucial for meeting consumer demands. Overall, UAE merchants must innovate to maintain high customer satisfaction levels. #retailtrends #clickandmortar #uaeshopping #digitalfeatures

The UAE ranks second globally in shopping satisfaction, driven by the extensive use of digital features. Consumers are embracing 'click-and-mortar' experiences, combining digital tools with physical locations. Merchants have an opportunity to enhance shopper satisfaction by expanding digital offerings. While in-store-only experiences still lead in some markets, the UAE's adoption of digital features is on the rise. There is a clear market for merchants to meet the demand for Click-and-Mortar™ strategies, especially in the grocery sector. Tailoring digital offerings to specific demographics, like parents, will be crucial for meeting the evolving needs of consumers. #uae #ConsumerBehavior #retailtrends #digitalshopping #clickandmortar

#FinTech #Payment | The 2024 Global Digital Shopping Index for Saudi Arabia: 🛒🌐 Saudi Arabia’s Digital Shopping Revolution 🚀 1/ The Click-and-Mortar™ shopping trend is booming in KSA, with over 55% of consumers blending online and in-store shopping! 🇸🇦💻📍 This surpasses other nations like the US & UK! #DigitalShopping 2/ Millennials & Gen Z are leading the charge! 🙌 About 6 in 10 of them love using online tools to enhance in-store experiences. Gen Z, in particular, is fueling this transformation. 👾📲 #GenZShopping 3/ But there’s a gap ⚠️: KSA merchants offer an average of 28 digital features, yet shoppers miss out on 7 they’d like to use! Merchants must boost feature visibility for a seamless experience. 👀📱 4/ 📊 Top desired features include: • Preferred payment methods (77%) 💳 • Easy-to-navigate shopping carts (73%) 🛒 • Mobile-optimized sites/apps (72%) 📱 Merchants, take note! 🌐📈 #CustomerExperience 5/ The Click-and-Mortar™ approach isn’t just popular—it’s satisfying! 😊 Satisfaction rates soar by 66% for these shoppers compared to those who stick with traditional in-store visits. #CustomerSatisfaction 6/ Why it matters: Physical stores in KSA can stay competitive with online-only retailers by adopting Click-and-Mortar™ strategies. Consumers love flexibility and digital options! 🤖🏬 7/ 🚶♂️📱 Grocery shopping is still primarily in-store, but non-grocery? A whopping 44% prefer online shopping! This shift shows how preferences vary across sectors. 🛍️ #RetailTrends 8/ Demographic insights 🔍: • Men favor Click-and-Mortar™ more than women (57% vs. 50%) 🧔👩 • Middle-income shoppers are slightly more inclined, but it’s a popular choice across income levels 💸 9/ Bottom line: To thrive in KSA, merchants must meet shoppers where they are, offering integrated digital experiences that align with local shopping habits. Ready for the digital evolution? 💪✨ #FutureOfShopping

Rapid growth in online shopping across most demographics creates a compelling opportunity for agile retailers to expand into new markets, build customer loyalty, and grow their revenues. It also means they will face more competition from shops outside their traditional catchment areas.     That’s according to Steven Heilbron, CEO of Capital Connect, who says that online shopping has been on a sharp upward trajectory in South Africa since the COVID-19 lockdowns of 2020. A study commissioned by Capital Connect, a leading fintech that provides frictionless opportunity capital to retailers in 24 hours, shows that online e-commerce retail sales are estimated to be about 7.2% of all retail sales. #Retail #RetailStrategy #OnlineShopping #Ecommerce https://lnkd.in/dxBkGb2s

The UAE's consumer spending surge, while promising, highlights a complex retail landscape. Increased spending does not equate to higher margins, as discount retailers and online competitors dominate. The shift towards value-driven shopping reflects changing consumer priorities, particularly among younger demographics. Retailers must adapt by enhancing value propositions and embracing digital strategies to stay competitive. This evolving market presents both challenges and opportunities, necessitating innovative approaches to engage price-sensitive consumers effectively. #retailchallenges #valueshopping #uaeconsumertrends

Navigating Nigeria’s Peak Season: Insights Into Ever-changing Consumer Habits – Aleph Group As the festive season draws near, #Nigerianconsumers are gearing up for the annual shopping spree. From holiday essentials to long-desired purchases, spending habits reveal fascinating insights into an increasingly tech-driven and convenience-focused consumer base. According to #AlephGroup, a leader in the #digital and #technology fields, Nigerian #shoppers are embracing digital engagement and valuing convenience more than ever. Jesudetan Onasanya, Aleph’s Regional Lead for Sub-Saharan #Africa, emphasised the importance of adapting to these changing trends. “Retailers must recognise that value, convenience, and digital engagement are no longer options but vital elements of a successful retail strategy,” he noted. The Rise of Online Shopping #Digitalplatforms now dominate Nigerian shopping habits, with 85% of consumers engaging in online shopping in some form. A similar percentage rely on the internet for product research before making purchases. Traditional e-commerce sites remain a stronghold, with 70.5% of shoppers favouring these platforms. The convenience of food, grocery, and delivery apps is also gaining traction, with 31.6% of respondents using them to make purchases. Audio streaming services, such as Spotify, have emerged as unique platforms for personalised advertising, where users spend an average of 2.8 hours daily..... https://lnkd.in/dDpcGzJa

Are Delivery Lockers the way forward? 📬 To better understand the preferences of online shoppers for using delivery lockers, we conducted a survey and compiled a detailed report with InPost UK, the results shed light on intriguing trends in delivery locker use and consumer behaviour across various generations and income levels. 🔎 Key insights include: 👨👩👧👦 Generational Trends: A notable 71% of Gen Z shoppers and 68% of Millennials have embraced delivery lockers, highlighting a move towards more adaptable and secure delivery methods among younger demographics. 💰 Income Patterns: The analysis reveals that 59% of consumers with incomes between £50K and £70K, and an impressive 72% from higher income groups (£70K - £90K and above £90K), have used delivery lockers. 🛍 Shopping Frequency: For frequent online shoppers—those shopping weekly or biweekly—58% and 64%, respectively, appreciate the benefits of locker deliveries. For a detailed analysis of these trends and additional insights into evolving delivery preferences, download your FREE copy of the report here: 🔗 https://lnkd.in/eKurxtMX

82% of millennials prefer shopping online. How does your e-commerce site measure up to this growing demand? This shift means that the future voice of retail will not just echo within four walls, but will resonate in the digital world. As physical store retailing becomes less of a standard, the digital marketplace must meet these evolving needs. To cater to this digital-savvy generation, consider these steps; - Provide clear, detailed product descriptions and high-quality images. - Optimize your e-commerce store for mobile. - Streamline the checkout process to reduce cart abandonment. - Offer exceptional customer service. By refining your e-commerce strategies, you can tap into this growing market and increase conversions. Don’t let your business miss out on the vast opportunities offered by the e-commerce boom #Millennials #Ecommerce #OnlineShopping #DigitalRetail #EcommerceStrategy #MobileOptimization #CustomerService #CheckoutExperience #ProductDescriptions #DigitalMarketplace #CartAbandonment #ReachifyMe

Countdown post ⏳ #57 days to go. How the Pandemic Changed Grocery Shopping Pre-pandemic: 78% of consumers preferred in-person shopping despite 52% expressing interest in online options. The primary reason for this preference was the need for control over product selection and quality. During the pandemic: There was a 45% increase in online grocery shopping as safety concerns became paramount. Consumers prioritized contactless delivery and minimizing time spent in stores. Post-pandemic trends: While safety remains important, there's an emerging shift back towards in-person shopping as the need for control resurfaces. Additional Insights: Demographic Variations: Younger consumers (aged 18-34) showed the highest increase in online shopping, with a 60% rise compared to 30% among those aged 55+. Spending Patterns: The average online grocery order value increased by 32% during the pandemic, indicating bulk buying and stockpiling behaviour. Technology Adoption: Retailers saw a 50% rise in app usage for grocery shopping, highlighting the importance of user-friendly digital platforms. Introducing a eZeypeZey: Based on these insights, a platform where neighbours shop for each other could thrive. This concept leverages community trust and fosters local connections, addressing both safety and control concerns. For instance, a neighborhood app could allow residents to share their shopping lists and coordinate trips, reducing store visits and promoting a sense of community. Such a platform could also support local businesses by encouraging residents to shop locally while ensuring the elderly and vulnerable have their needs met without compromising safety. Our research highlights how crises can shift consumer priorities, and a social grocery shopping platform is an innovative solution to meet these evolving needs. Grab your FREE tickets to the Launch ! https://lnkd.in/e24eBRSP Link to Full Study https://lnkd.in/e2UzkMKW #GroceryShopping #ConsumerBehavior #COVID19 #RetailResearch #MarketTrends #SocialShopping #eZeypeZey #Neighbours #ABetterWorld

👉 Insights into Online Shopping Trends: Understanding Returns in the German Market 🇩🇪 🛍 Online shopping has become an integral part of consumer behaviour in Germany, with a significant proportion of purchases made through digital platforms. Recent research commissioned by the German digital association Bitkom sheds light on the return patterns among online shoppers, highlighting key trends and implications for both consumers and retailers. 📈 According to the survey, German online shoppers return approximately 11% of their purchases, with younger demographics exhibiting a higher propensity for returns compared to older age groups. The primary reasons cited for returns include issues related to sizing discrepancies and product damage. 🛒 These insights, drawn from a study encompassing 1,050 respondents aged 16 and above, underscore the importance of addressing return management strategies within the e-commerce landscape. Notably, previous research from the retail institute EHI has emphasized the significant financial impact of returns on online sellers, averaging between 5 and 10 euros per return. 📉 Analysis of the data reveals distinct variations in return behaviour across different age groups. Younger consumers, particularly those aged 16 to 29, exhibit a return rate of approximately 15%, while the figure decreases progressively with older age cohorts. Furthermore, gender disparities are evident, with men returning a lower proportion (9%) of their purchases compared to women (14%). 👀 The survey identifies several factors contributing to return behaviour, including size discrepancies (67%), product damage (56%), and dissatisfaction with the product (50%). Additionally, discrepancies between product representations and delivered items, along with perceived product quality issues, influence return decisions. 💬 As the e-commerce landscape continues to evolve, understanding and mitigating return challenges are imperative for both retailers and consumers. By leveraging technological advancements and adopting proactive strategies, stakeholders can navigate the complexities of return management while enhancing customer satisfaction and sustainability efforts. #ecommerce #ecommercebusiness #onlineshopping #return #retailers #consumers