Apple, I didn’t expect this from you... I recently had a very unpleasant experience trying to cancel my AppleCare annual subscription, which I purchased two years ago while living in Germany. What should have been a simple process turned into a frustrating journey. Here’s what happened: ❌ I tried cancelling via Apple’s website—my subscription wasn’t listed. ❌ I checked the MacBook settings—again, the subscription wasn’t listed. ❌ I went to "checkcoverage" page —the subscription was listed there but couldn’t be cancelled. It redirected me back to my Apple account, where the subscription was still not listed 😤 . To make things easier, I contacted Apple Support via chat and spent over an hour explaining the issue. The support representative couldn’t help and referred me to another team via a toll-free number. The number? Invalid. I tried multiple times, no luck. They then connected me to a team in Germany. Unfortunately, the representative there had issues with his system and couldn’t lodge my complaint or schedule a callback. He promised to fix everything after restarting his machine. Seriously, even Microsoft windows works nowadays without needing a restart! Later, he emailed me saying they couldn’t assist because India isn’t on their list of supported callback countries. ❌ Another surprise: Apple doesn’t have a customer care email ID where I can track my request. After three days of back and forth, I still don’t know how to cancel this subscription. My last resort is to ask my bank to cancel the SEPA mandate. Apple, your products are world-class, but your customer service is far from it (at least in India). I expected much better support from a trillion-dollar company.
Cfbr
This is awful
Glad of never owning an Apple device.
India is their biggest customer but its painful to see their comment saying India is not in their supported/call back countries. Weird!!!!!