Bob McWhirter’s Post

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I'm uniquely positioned to be your next CEO.

Today is my daughter's birthday, so we treated her to lunch at Waffle House. Waffle House’s order system is a brilliant example of workflow optimization that we can all learn from—even in software development. One of the standout elements is their use of visual cues to manage orders. For example, a plate with a pickle on top means the order is “to-go,” while a jelly packet might indicate a specific side dish. These small but powerful signals help cooks and servers manage orders efficiently, without verbal instructions. In software development, our “pickles” are the visual cues in tools like Kanban boards, GitHub issues, or Jira tickets. A label or tag might signify a priority bug, a color could indicate the stage of a task in the pipeline, and custom flags might highlight dependencies. Just as a Waffle House cook knows how to read an order by its toppings, your team should be able to glance at the board and understand the workflow without constantly asking for clarification. By creating a visual language within your software processes—whether through clear task labels, sprint boards, or automated CI/CD pipelines—you reduce confusion and empower your team to stay focused on execution. The simplicity of Waffle House’s system is a reminder that sometimes, the most efficient processes rely on clarity and low-friction communication—not just high-tech solutions. In both breakfast orders and code releases, mastering the details—like a well-placed pickle—can make all the difference. #SoftwareDevelopment #Teamwork #ProcessOptimization #VisualCues #LinkedInLunacy #AI

Jim Crossley

Senior Principal Engineer at Red Hat

6mo

When I worked at Coke, we replaced one of the bottle fillers with a very expensive, fancy new model. The hopper for the caps was high above the operator's head, so a stepladder was required to fill it. If the hopper ran out of caps, we had to shut the line down and remove all the capless bottles from the conveyors. Needless to say, this was costly, so Coke hired an engineering team to come up with a solution to prevent the hopper from emptying. They analyzed and measured and proposed a complex system of sensors and alarms, and then went off to build it. When they returned a few days later to install it, they found that a particularly clever operator had come up with a far more elegant solution: after filling the hopper, he just left the empty box sitting on the caps, slowly sinking as the hopper emptied. When he couldn't see the box above the top of the hopper anymore, he knew it was time to refill it! Problem solved! Happy birthday Izzy!

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