Despite diligent efforts, CDI programs, in my view, not infrequently generate clinical validation denials while performing “appropriate review” activities: · 1) The most frequent example is the “late” query such that a DX is established in the D/C Summary only. This is particularly an issue when DX is a high-severity medical condition like sepsis, acute-on-chronic respiratory failure, acute-on-chronic CHF, severe protein-calorie malnutrition, etc. 2) Failing to ensure that a clinically cogent clinical story is reflected in the medical record (i.e. a complete and accurate interdisciplinary clinical communication tool) 3) Issuing high numbers of queries such that the attending physician becomes inured to the query process and less likely to respond in a meaningful fashion 4) Failing to truly partner with the attending physician as a documentation partner (i.e. missing the opportunity to “shepherd” the clinical documentation process via brief mentoring in-person interactions). Solution- Restructure, rebrand, refocus, reinvent, and redesign CDI processes to facilitate opportunities to partner with attending physicians and drive better communication of patient care through physician documentation training that focuses upon strong fundamentals and principles of documentation. Educate physicians vs "Queryrating" & annoying physicians with repetitive rapid-fire queries. Stop relying on KPIs that fail to correlate with documentation improvement. Contact me for a list of valid reliable KPIs for CDI performance measurement. I am honored to work with Open Source MD, Inc. hospitalists and David Rosen, providing group & one-on-one physician documentation training in a meaningful way with the achievement of sustainable improvement & denials reduction.
Well said!
Well said!
Education ahead of time reduces queries. Education for the coders and providers.
As currently practiced, it seems to me that CDI has become a financial/insurance process rather than a documentation tutorial as it was at its inception. No wonder physicians are inured.
The challenges you've highlighted in CDI programs are indeed significant and require thoughtful solutions. Your proposed approach to restructure and focus on meaningful physician documentation training is commendable. It's crucial to prioritize effective communication and partnership with attending physicians for sustainable improvement. Thank you for sharing 👍
As a nurse, coder and auditor, I have seen too many nocompliant queries sent to physicians. This in turn has caused query fatigue and lack of response, thus affecting patient care and rightful reimbursement. A compliant query must always follow coding guidelines, be consice and meaningful.
On the subject of query rate/ provider fatigue, it is imperative the Executive leadership be fully engaged with the CDI team as well as enlist the guidance of their CDI leaders when establishing KPIs especially query rate! When a CDI program is ‘established’ and embedded with their providers, setting an unrealistic query rate is inviting trouble. AI apps can contribute to the problem depending how the organization is using the product (AI apps must be driven by an experienced human brain). Regarding denials, it would be very interesting and revealing to track the data = % of the denials that were generated by CDI queries and what were the specific diagnoses queried. Thanks for the post Glenn - always on point!
In the coming week I'm posting a campaign on truth and honesty. Honesty in Documentation, honesty with patients and staff. I would love your take on the thoughts I share
I agree 100%. Why do we place so much importance on the query rate for a CDI? A strong education program is key to eliminating query fatigue. In my experience, most providers are willing to participate in an education session if it helps reduce the number of queries they recieve. Those in person discussions also strengthen the working relationships between Coding, CDI and the providers. Having a physician champion is essential to the success of the program. Great information, thanks Glenn.
Corporate HIM Director at Metro Pavia Health System
10moTotally agree!!