Understanding your customer is always the most important thing. They're the ones with the money.
"Every SaaS product is headed towards becoming an SDK that is orchestrated by AI." - Paul Ford on the Aboard podcast (called Reqless). Highly recommended. Customers don't pay for erratic or unpredictable outcomes (except in Las Vegas…I guess?). What doesn't make sense (and, I think, will lose you customers): 1️⃣ Every piece of your business is software created JIT by an employee using AI/LLM where every task/problem is solved in different way every time it comes up. ("We need order fulfillment now! Ask GPT!") or 2️⃣ An AI/LLM black box is my interface with your company and I ask it something and it gives me your "value" back. 👉 You, as a company, don't need to exist if that's where you're heading. What does make sense: The same thing that has always made sense: adapting systems that allow you to serve your customers better. 1 million people/businesses each building their own anything (CRM, billing, logistics) from scratch "with AI" is not better then 1000 people focused on building a great AI enabled version of that thing with 👋 SDK capabilities via AI 👋 that those 1 million people/businesses can adapt to get from 80% fit to 100% fit.
Founder @ King Strategic Consulting
3moThis feels right to me. Good prompt for thinking.