This makes me inordinately angry. The NYC Digital Service used an in-house team to build an agile, iterative, user centered, open source solution for this in 3 months, with a concrete plan to roll out 500+ services within the first 3 years. 1 week from MVP release, we got pulled off of this to hand it over to contractors because we "weren't moving fast enough". And then they spent 2 years and $100 million to not release any meaningful value? <Insert string of expletives here>. Yes, this is an exceptionally difficult problem to solve anywhere, and NYC is a particularly gnarly beast. But how has there been no incremental value released to the people of NYC? This was a generational opportunity for NYC to lead the nation and create something truly impactful for the people of this great city. Never has the term "have you considered Salesforce" cost the people of this great city so much. https://lnkd.in/esWK7Aub
Jukay Hsu
1w
This is wild Justin. Would love to learn more about your experience
Goodness. Does the NYC Digital Service still exist?
Chris Whong
2w
😬 We never learn.
Pankaj Jain
2w
This is ridiculous. I wonder if anyone has looked into the contractors and ties to administration?
Matt Gross
2w
Oh man, I feel you. So maddening. So, so wasteful.
Josh Gee
2w
That is so frustrating
Ryan Mahoney
2w
A cool website feature they could probably deliver today would just be to list each of the bribery and campaign finance violations he was indicted for. They could even take an Agile approach as the scope of his crimes will likely increase as investigations continue.
Rotem Abeles
1w
History doesn't repeat but it definitely rhymes...
Working on projects and policy on digitization, cities, AI, climate, transport; founded sabidurAI (2020) and Despacio.org (2011); formerly NUMO.
1wProf. Bent Flyvbjerg another example for your database!