Lo Haitzu’s Post

In the last 12 months, Vietnam's e-commerce sector has grown by 48% y-o-y, increasing from $3.798 billion to $5.645 billion. The key drivers of this growth are the sports, tourism, and home appliance sectors, with respective growth rates of 73% and 64%. #ecommerce #Vietnam #sports #tourism #homeappliance #growth #ASARTDealAdvisory

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[Jumia vs Konga: Site Navigation Ease] In this blog post, we will explore Jumia vs Konga Site Navigation Ease. Overview of Jumia and Konga Jumia and Konga are two major . . . https://lnkd.in/d2VG6NJB

🌍 Unlock New Revenue Opportunities with Travel eSIMs! 🌍 For small sellers on platforms like Amazon, Shopee, Lazada, and eBay, there’s an exciting chance to expand your offerings with travel eSIMs. As digital products, eSIMs provide travelers with seamless connectivity worldwide, making them a valuable addition for stores catering to the travel market. In our latest blog, we cover: ✅ Why travel eSIMs are perfect for eCommerce ✅ Benefits for small sellers ✅ Key challenges—and how to overcome them with the right partner Read the full blog to see how selling eSIMs can transform your product line and tap into the growing digital demand. Check it out here: https://buff.ly/4fcHGy0 #eSIM #eCommerce #TravelTech #DigitalProducts #eSIMAccess #SmallBusiness #OnlineSelling

InterLnkd and FlightHub launch Canada’s first intelligent travel shopping mall #FlightHub #InterLnkd #TravelShopping #AIplatform #PersonalizedRecommendations #Ecommerce #DynamicShopping #CanadianMarket #FashionBeautyEssentials #InnovativeTechnology #CostFreeRevenue #VirtualShoppingMall #GlobalRetailPartners #EnhancedCustomerExperience #FreeIncrementalRevenue #DigitalShoppingPlatform #NorthAmericaExpansion.

💸🖱 The experience of a luxury hotel implemented in ecommerce. What is concierge commerce and how does it work? - Business Review #business #BusinessReview

Haize Capital Insights of the Day https://lnkd.in/gP3NPHsd #JCSI #QRCodePayments #HIS #JALPAK #ClubTourism #RakutenTravel #OTA #JALAN #OTA How to "Move" Japanese Consumers? Recently, the "Service Industry Productivity Council" under the Japan Productivity Center released the latest results of the 2024 JCSI (Japan Customer Satisfaction Index) survey. This survey covers eight different business sectors, including travel, QR code payments, and electronic money. Although the report does not include detailed operational data such as monthly active users, total coverage, or transaction volumes, it offers valuable insights for companies, particularly foreign businesses, looking to attract or retain customers through superior service. In the travel sector, H.I.S. ranked first across all categories, with companies like JALPAK (a subsidiary of Japan Airlines), Club Tourism (part of Kinki Nippon Tourist Group), Nippon Travel Agency, Ikkyu.com, and Hankyu Travel International securing second or third places in various categories. In the OTA (Online Travel Agency) segment, Ikkyu.com topped the rankings across most categories, with Rakuten Travel tying for first in customer satisfaction, and Jalan securing second place in several metrics. In the QR code payment segment, Rakuten Pay ranked first in both customer satisfaction and recommendation, while au PAY led in the "emotional impact" category. d Pay and PayPay came in second and third across various categories. Haize Capital notes that while the survey does not focus on operational data, "consumer satisfaction" generally reflects Japanese consumers' emotional inclinations. For instance, despite studies showing that PayPay holds more than 70% of the QR code payment market in Japan, with over 60 million users, Japanese consumers still express higher satisfaction with and willingness to recommend payment tools from native Japanese companies, such as Rakuten Group (Rakuten Pay), NTT (d Pay), and KDDI (au PAY). Similarly, in the OTA sector, only five companies—Ikkyu.com, Jalan (Jalan.net), Yahoo Travel, Rakuten Travel, and Rurubu Travel—were ranked in the final evaluations. Even though Trip.com (NASDAQ: TCOM) has established a 24/7 customer service center in Tokyo, it didn’t make the final cut. Neither did Booking.com (NASDAQ: BKNG), Expedia (NASDAQ: EXPE), nor Airbnb (NASDAQ: ABNB), which some might find surprising. This seems to underscore the importance of trust and loyalty to domestic companies among Japanese consumers. Industry insiders generally agree that penetrating the Japanese consumer market is challenging. Without partnerships with leading local companies, it's hard to "move" local consumers emotionally—it's worth mentioning that in this survey, the Japan Productivity Center even categorized "emotional impact" into four levels: surprise, happiness, enjoyment, and excitement (びっくりした、うれしい、楽しい、興奮した).

https://lnkd.in/eB8DKued #Timon #WeMakePrice #e-commerce #Travel agency #Korea Recently, South Korea experienced the "Timonf Incident," which severely impacted both the e-commerce and travel industries. The crisis began when two e-commerce platforms, Timon and WeMakePrice, misappropriated funds meant for suppliers during a cash flow crisis, leading to widespread debt issues. On July 29, both companies filed for corporate restructuring, followed by a preservation order on July 30, complicating the supply chain's cash flow and significantly affecting travel agencies. Timon and WeMakePrice, known e-commerce platforms in Korea, are primarily owned by Qoo10, a cross-border e-commerce platform founded by Ku Young-bae. In the Korean e-commerce landscape, they lag behind leading platforms like Coupang, Gmarket, and 11st in market share and scale. Coupang (NASDAQ: CPNG) leads with its rapid delivery and large user base; Gmarket, owned by eBay, offers a wide range of products with access to international buyers; 11st, under SK Group, features diverse products. In contrast, Qoo10's international expansion in Asia has struggled in recent years. This crisis highlights the intense competition in the Korean e-commerce market and the vulnerability of smaller platforms under market pressure. The debt crisis of Timon and WeMakePrice impacted South Korea's travel industry for two main reasons: 1. **Before the crisis**: E-commerce platforms served as distribution channels for the travel industry globally, similar to Costco (NYSE: COST) selling accommodation and cruise packages in the U.S. The primary issue was that during cash flow shortages, Timon and WeMakePrice prioritized delaying payments to travel industry suppliers. This choice was likely due to group travel products involving significant cash transactions, with varying contract terms for advance payments, deposits, and commissions settled after travel, leading to slow capital return. In a crisis, they chose simply not to pay. 2. **After the crisis**: When consumers sought refunds, the funds directed to Timon and WeMakePrice were automatically withheld due to their "preservation order" status. If customers opted to seek refunds directly from travel agencies, multiple issues arose, depending on whether the agencies had settled with these companies and disputes over credit card/Payment Gateway commissions. Frankly, travel agencies often find themselves at a disadvantage when faced with such risk management crises. Regardless of whether payments within the supply chain have been settled to the travel agencies, tourists hold the agencies responsible for conducting the tours. Offering points or discount coupons does little to quell the anger from not receiving refunds or being unable to embark on tours. In response to this incident, the Korean Ministry of Culture, Sports and Tourism implemented a "60 billion KRW Secondary Protection Loan Plan (interest rates between 2.5% to 3.0%)" for-

Is the Hospitality Industry Stuck in the Stone Age? E-commerce Says "Hold My Beer!" Forget clunky extranets and manual updates! In the world of e-commerce, sellers effortlessly manage their businesses with open APIs, automating everything from inventory to orders. Why is the hospitality industry lagging behind? Imagine hotels empowering hosts with similar tools, eliminating the need for costly third-party solutions. This means no more agonizing manual updates or reliance on outdated systems. It's time for the hospitality industry to embrace the efficiency and flexibility of open APIs, just like e-commerce has. Let's empower hosts, streamline operations, and unlock a new era of innovation! #hospitality #ecommerce #openAPI #automation #innovation Looking at you Airbnb Booking.com Expedia Group and other OTAs...