Mangomint’s Post

This year on the Hotel Moment podcast, we explored how to use your CDP to analyzing check-in/out patterns and uncover opportunities to target your guest segments. Strategic insights shared: Identify Friday check-in patterns Spot Sunday check-out trends Target business travelers for extended stays Create compelling pre/post stay offers The key? Using data to tell the right story to the right guest at the right time. 👉 Revisit this practical approach to lengthening guest stays. #HospitalityRevenue #BleisureTravel #DataStrategy #HotelMoment

💥 NEW EPISODE 💥 This week, The Modern Hotelier will release new daily episodes featuring conversations David and 🎙️Steve had with exhibitors at The Hospitality Show in San Antonio, TX. In this episode, we speak with Jeff Kessinger, VP of Sales of Jonas Hospitality. In the clip below, Jeff discusses what it takes to build an effective guest loyalty program. He emphasizes the importance of integrating with your tech stack and having visibility into the data to understand what it reveals. Jeff also highlights the need for the right tools and a clear understanding of who your guest is. Check out the full episode in the comments, and make sure to 👍 and ➕ The Modern Hotelier! #TheModernHotelier #Podcast

Tune in below as our VP of Sales, Jeff Kessinger sat down with the Modern Hotelier to discuss: 🔹 What it takes to build an effective guest loyalty program 🔹The importance of integrating with your tech stack and having visibility into the data to understand what it reveals 🔹The need for the right tools and a clear understanding of who your guest is #hotels #hospitality #resorts #hospitalitytech #travelindustry #guestloyalty #loyaltprogram #integration #guestdata

Release day for The Art of Hospitality Podcast! This episode is packed with thought leaders who each bring their own unique perspective, yet all share a common goal: making a real impact in hospitality. It’s fascinating, isn’t it? We each see things a little differently, shaped by our own experiences and visions, but at the heart, there’s a shared drive; to disrupt in ways that create positive change, even if that disruption begins as a small ripple. Sometimes, it’s the willingness to do things a little differently, or a little better, that leaves the biggest mark. And here’s the thing: not every idea will resonate with everyone, and that’s okay. The beauty lies in building something meaningful for those who feel the impact. This week, we’re bringing all the star power with Madison Rifkin, Matt Landau, and Amy Hinote! Tune in to hear their insights on what it means to innovate in hospitality, and how each of them is helping shape the future of the industry. https://lnkd.in/e3r6Szku

Are you and your team aligned towards your core truth? Discover the power of unified direction in marketing and customer service. I was honored to be interviewed by Hannah Eisenberg on her podcast, TrustBuilders, and in this highlight, I'm sharing why it's crucial for every team member to understand what sets your business apart and why it matters to your key customers. Learn how defining and embodying your differentiators can create exceptional customer experiences and drive business growth. https://lnkd.in/eYEqsvDz

Are you and your team aligned towards your core truth? Discover the power of unified direction in marketing and customer service. Jose Palomino was honored to be interviewed by Hannah Eisenberg on her podcast, TrustBuilders, and in this highlight, shares why it's crucial for every team member to understand what sets your business apart and why it matters to your key customers. Learn how defining and embodying your differentiators can create exceptional customer experiences and drive business growth. https://lnkd.in/en9pn_hR

🚨NEW EPISODE! Welcome back to the podcast! We are very excited to have Beth Thompson, VP of Events at CORE GROUP and Ryan Pritchard, VP of Sales & Marketing at PSA Canam Systems to share about events and a new collaboration for 2025 between COLLECTIVE by CORE and PSA User Conference. Beth and Ryan talk with Michelle about: ✔️Conference Highlights, Speakers. & Content ✔️What the industry needs for events ✔️What it takes for an event to be beneficial for everyone ✔️How to juggle desires of attendees and vendors ✔️Benefit for teaming up ✔️How to help people determine what events to attend ✔️Getting the most out of an event as an attendee/vendor ✔️…and MORE! Watch the episode: https://hubs.li/Q02-9P7n0

Stop focusing on transactions. Start designing experiences. That's the difference between good and unforgettable hospitality. Christian Fischer shared this advice on the Local Marketing Lab podcast. Think about it: ‣ People forget what they ate ‣ But remember how they felt ‣ Tell stories about memorable moments ‣ Share experiences with friends Your business isn't just serving customers. You're crafting chapters in their life story. What memory will you create today? #CustomerExperience #Hospitality #LocalBusiness #RestaurantMarketing

Brand consistency is important, but what do you do when inconsistency is the only consistency? In the 4th episode of the Marketing Team of One Podcast, Mike and Eric discuss the ways organizations can unknowingly sabotage their brand, while offering helpful tips to gain clarity and ensure uniformity moving forward. You can view it here : https://lnkd.in/gAsT5pG8

📻 New 'The Authentic Advisor' podcast out now! ▶️ Delivering what customers value most, with a distinct competitive advantage. Jonathan Coles & Iain Good, Founders, Premiumisation Partners, Sydney, Australia & James Mason, Managing Director, Mindshop. In this episode of the Authentic Advisor, James Mason discusses competitive advantage with Jonathan Coles and Iain Good from Premiumisation Partners. They explore the importance of understanding customer value, defining competitive advantages, and aligning team perspectives to enhance business success. The conversation emphasises the need for businesses to engage with their customers, challenge internal perceptions, and continuously adapt their strategies based on customer insights. ➡️ Takeaways 📻 The best competitive advantage is what customers truly value. 📻 Understanding customer perceptions is crucial for defining advantages. 📻 Engaging with customers helps identify what they value most. 📻 Alignment within teams can significantly impact profitability. 📻 Research doesn't have to be expensive; simple conversations can yield insights. 📻 Identifying what not to do is as important as knowing what to do. 📻 Continuous alignment with customer values is essential for success. 📻 Facilitating discussions can help bridge gaps in understanding. 📻 Investing time in understanding customer needs is vital. 📻 A strong business DNA drives innovation and customer loyalty. ➡️ Chapters 00:00 Introduction to Premiumisation Partners 03:01 Defining Competitive Advantage 06:35 Understanding Customer Value 11:06 Identifying Competitive Advantage 15:10 Aligning Team Perspectives 18:46 Challenging Internal Perceptions 22:28 Cascading Strategy into Business 24:54 Final Tips for Advisors ▶️ Watch on Vimeo https://loom.ly/sPXx-co ▶️ Listen on Apple https://loom.ly/wMwtyQI ▶️ Don't miss an episode, subscribe https://loom.ly/Rz80SRY   #businessadvisoryservices #businessadvisor #podcast #competitiveadvantage #customervalue #premiumisation #businessstrategy #marketdifferentiation #brandDNA #customerinsights #businessalignment #marketresearch #businessgrowth