🎉 Celebrating 8 Years at Fifth Third Bank! 🎉
Last month marked 8 incredible years at Fifth Third, and there's so much to be proud of! Here are my top 8 highlights from this journey:
🔹 People. People. People.: Growth, development, talent imports/exports, and everyone embracing change and innovation.
🔹 Brand Positioning: From “Anybank USA” to proudly banking being a “Fifth Third Better.”
🔹 Project to Product Management: Shifting from “launch and leave” to “launch and love,” focusing on the jobs-to-be-done.
🔹 Digital & ATM Channel Improvements: Empowering customers with self-service options and supporting them through our Jeanie assistant.
🔹 Digital-First Products: Zelle, streamlined account opening, software-as-a-service models, Momentum banking, and more.
🔹 Agile Transformation: Transitioning from waterfall to agile, embracing lean principles, and operating as “One Bank.”
🔹 Purpose-Built Spaces: Enabling collaboration and interaction zones for employees and clients.
🔹 Me: Growing - recognizing that we’re better together, focused on activating our superpowers and inspiring others.
To all my former and future colleagues at Citi and Fifth Third Bank , THANK YOU! Let’s keep pushing boundaries - the best is yet to come! 🚀🌟
P.S. Photos - the team who brough IF (Innovation Forum) together to start our digital experience transformation; bottom right was the view from my office on Day 1 and the other photos represent where we are now - including having ads with dogs (isn't he cute!). 😊
