Milan Bobde’s Post

✨ What sets an outstanding supplier apart from the rest? ✨ At OLG, we don’t just tick boxes—we redefine what it means to deliver excellence. Our centralised, in-house operations are designed to do one thing: make your life easier! Here’s how we keep your projects moving forward seamlessly: 🚀 24-Hour Dispatch Need it yesterday? No problem! With lightning-fast turnaround, we can dispatch orders within 24 hours to keep your projects running on schedule. 🔍 Next-Level Quality Control Every product is personally inspected by our eagle-eyed OLG team to ensure it meets our gold-standard benchmarks. No compromises here! 🤝 Solution-Focused Support Got questions? We’ve got answers—fast. With no third parties in the mix, our team is always ready to provide solutions when you need them most. When you partner with OLG, you get precision, reliability, and a whole lot of peace of mind. 💡 Ready to discover the OLG difference? Let’s chat about how we can elevate your next project! #OLG #CommercialFurniture #CustomerSupport #QualityAssurance #OnTimeDelivery

Besides the heavenly Chopin music in the background, Harvey's features are quite impressive to say the least. Would be really interested to hear from law firms users on the actual impact on their workflow. Harvey Athens Legal Tech #legaltech #genai #generativeai

Sounds like Vanguard could benefit from some CX assistance. Providing exceptional service is key as customers tend to recall negative experiences for an extended period. It's crucial for them to address this challenge promptly by deconstructing and reconstructing their approach. #CustomerExperience #ServiceExcellence

✨G2’s algorithm just got an upgrade!✨ Our Chief Product Officer, Sara Rossio, breaks down the latest changes to our Market Presence scoring in her new blog, showing how these improvements will benefit both buyers & sellers. 🔍 Wondering how it’ll affect you? Read her full writeup at the link below.

It's worth expanding a bit on what customer experience actually means. First of all, CX is rooted in two key behaviours: companies should deeply understand their customers and genuinely care for them. There's a set of proven practices, methods, and approaches that unlock CX discovery for organisations of any size, structure, and maturity 🔮 1. Get the initial understanding through user interviews, ethnographic research, behavioural studies, and psychographic analysis to reveal pain points and needs. Use these to guide the product’s value propositions. 2. Map customer journeys to visualise the end-to-end business interaction experience. Identify and prioritise touchpoints where improvements are most needed. 3. Use insights from the research to craft and evolve personas that represent typical users. Always consult with the personas (I know!) to drive feature development and prioritise what matters the most to them 🧃 4. Draw, a lot. Create quick-and-dirty prototypes and show them to users. Get feedback. Repeat until the interaction is effortless 🏄♂️ 5. Lastly, integrate available analytics tools to start measuring how real users interact with the product. Analyse the quant data in combination with user research insights to refine and optimise further. Any and all initially produced artefacts might not look perfect but will improve with each iteration 👽 #CX #MWC #comms

First Service Inc's Annual Shareholder Meeting yesterday celebrated the firm’s 30th anniversary as a public company. Over these three decades, FSV share price has compounded by 22% annually—in other words, $1,000 invested in its IPO shares is now worth $280,000. That remarkable track records sets a very high standard. Yet revenue growth and EBITDA this past year exceeded their historic norms. CEO Scott Patterson emphasizes in his summary video (https://firstservice.com/ ) that the number he is most proud of is organic growth. This is driven by customers coming back for more and referring friends/colleagues.     When I joined the FirstService's board of directors in 2015, it was because Scott and his leadership team are committed to living by the principles underlying Net Promoter—and measuring progress accordingly. These principles are highlighted on the FSV website.   “Our unwavering commitment to delivering exceptional customer experiences has led to our continuous growth and reputation for excellence.  Our operating companies are united by a shared goal to do what's right, for our customers and for our people, who are our single greatest asset.”   Three decades of superior financial results at FirstService provide a powerful proof point that when leaders inspire teams to treat customers right, then customers come back for more and refer their friends. This economic flywheel forms the basis for sustainable, profitable growth—the kind of growth that makes shareholders very happy.   Congratulations to the FirstService team for Winning On Purpose. May the next decade be your best one yet!!! #firstservice #firstserviceinc #firstserviceresidential

Interesting read.

We're beaming with pride with another 5 star review! 🌟🌟🌟🌟🌟 Cheers to a wonderful partnership! At Eight Group, we don't just believe in doing business, we believe in forging strong relationships that drive mutual sustainable growth. We're all about 'Collective' - working together to create powerful collaborations that propel us forward. 🚀 Dive into more customer reviews here 👉 https://bit.ly/4cCjGCI #EightGroup #CollectivePower #CustomerStories #Customer #CustomerReview #Collective

Inherited from our founder, The Bron Way formalizes our Core Values and what we stand for. 🤝 Lead by Example: We believe in going the extra mile. 🌟 Customer Focus: We pride ourselves on creating a great impression at every step. ⚖️ Integrity: We never compromise on quality. 💡 Innovation: We have a passion for solving problems! 🏆 Passion for Winning: We love helping our customers win. Learn more about us and who we are: https://hubs.ly/Q02K40pt0

General Counsels (GCs) play a critical role in driving business success - but outdated stereotypes can sometimes keep them out of key decisions. In a recent Law.com article, Summize Founder and CEO Tom Dunlop shares actionable tips for GCs to build strong personal brands and align themselves with strategic business goals. Take a look at Tom's tips and advice here 👉 https://bit.ly/3P4JsFY