Pascale Recher’s Post

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Helping subscription-based businesses get more out of their acquisition efforts by using energy-savvy Strategies & Customer Success Operations | Advisor | 🇫🇷🇬🇧

Companies are trying to find their way through uncertainty. "Where are we heading ? What is the trend ?" These are questions that come up again and again. We are going into a world - where it's expected more and more from employees to be heard by the management. Horizontal leadership is a thing. When the environment is shifting fast and new skills are becoming obsolete in 2 years, Management has to learn to take feedback from the base, as they are most likely to be in tune with latest developments or tools than them. The old era of paternalism where the boss is the only voice of reason and knowledge is going soon to be a thing of the past, or at least being challenged and a reason for the loss of great team members. - where employees want meaning in their work, and can align with their place of work values. - where consumers can cancel a subscription or an account with a company that doesn't treat their employees well, or doesn't have aligned values in regards of inclusivity, green actions, or Human Rights. - where consumers and clients want to be heard, seen, respected and been given value, not have useless noise or work added. Branding has to go deeper and deeper. It's definitely not about a logo and a set of colours. Why am I saying this ? Because if your company is trying to find their way through uncertainty, it's time to reflect on their values, what their brand is and see how it's lived at every stage of your customer journey, at every touchpoint of your customer experience, in your employee's experience. Uncertainty is never going away. On the opposite. You can make assumptions and predictions but it is never 100% sure. What you can do is reduce internal uncertainty. You can show up as a solid employer, partner, vendor, show up in a reliable fashion. For this, we all need to be aligned internally and know how to take decision without asking in autonomy, we need to know what to prioritize when we take a decision. When everybody is aligned, everything flow so much better. You can always lean on this compass to navigate the unknown ? How do you navigate uncertainty ? #defibriques #valuesledbusiness #uncertainty ----------------------------- I'm Pascale "Poppins" Recher, reducing frustration for your team and your clients, amplifying profits and client retention mixing tech, empathie, tech and strategy.

  • A man seen from the back, opening his arms wide in front of a dense fog. "A journey into the unknown" is written above him.

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