Loads of salespeople think they have a champion in their deals. But dig deeper, and you'll find they don't. In a coaching session with a sales rep from a large SaaS company, we analysed one of their deals. "Do you have a champion?" "Yeah, a really solid one." "Great. Let's validate this. Did they disclose pain and the impact of not acting?" "Yes, they're 40% short of required lead flow, and if they don't fix it, their next investment round is at risk." "Have they shared information openly?" "Yeah, it's never felt difficult getting them to open up." "Do they follow through on commitments? Keep meetings, respond to your communications?" "By and large, yes." "Do they promote you internally to others?" "Hmmm, well, they still talk pretty positively about the competition. They haven't told us we are their preferred vendor." And that's when we knew they didn't have a champion. You can't have a champion if they aren't championing you. Just because someone shares their problems, is responsive, and seems interested doesn't mean they are flying your flag. I used to think every prospect who took a next step with me was a 'champion.' How wrong I was. Take a look at your deals today. Ask yourself if you REALLY have a champion.
It’s also very easy to get a coach and champion mixed up.
Great insights! Another key aspect to consider: A true champion should also have the influence or authority to push through the decision-making process. Their ability to navigate internal politics and secure buy-in from other stakeholders can be crucial in sealing the deal. Evaluate if your champion has the clout to make things happen.
Most people in an evaluation are advocates - if asked if they would risk their job on the decision and outcome, 95% would say no! According to @patdeskin the two hardest things to confirm - metrics to support a decision and champions who will risk their job to advance the business. The magic happens when those two things align.
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Absolutely true! A true champion isn't just responsive; they actively advocate for you and your solution.
Great analysis Richard. Unless they’re exclusively promoting you within their organisation, they’re not a champion. They could be either just getting free consulting, creating competition or using you to beat down their preferred’s price…
"Champion" is a verb, not a noun in this context. Same goes for "Advocate" (with a long "a").
Telecoms Provider, Membership Engagement Manager and Sales Coach and Mentor.
9mo“We got on really well” is a good indicator of misplaced championship.