The future is here.. This is very powerful.
This is how we’re delivering on the promise of agentic AI... with Yokohama! Now generally available, ServiceNow’s AI agents enable customers to accelerate and drive outcomes at scale. Think about an incident like a network issue – it’s disruptive, expensive, and it carries risk. In Yokohama, we’re helping customers solve these challenges faster and mitigate risks by enabling AI agents to accelerate outcomes in collaboration with your team. Plus, incidents and AI agents’ work are clearly documented, helping those agents to learn and quickly address future similar issues! Also in Yokohama, our generative AI capabilities – known as Now Assist – are now generally available for our ITAM and Risk products. That means we’ve infused native generative AI in all of our Technology Workflow products, which has been a consistent ask I hear from our customers. A significant milestone for our team! Finally, over the past year, we’ve seen incredibly positive customer response to the new ITOM user experience, and as a next step in that journey, we’re introducing ITOM Service Observability. Many enterprises rely on dozens of monitoring and observability tools that create swivel chair & complexity for IT Ops teams. That’s no longer the case with Service Observability. Natively integrated into the Platform, it connects information from any monitoring source, using AI agents and AI-driven insights and action to identify root causes faster and resolve issues before they escalate... meaning customers can now make data-driven decisions based on business impact accelerated by AI Agents! A big congratulations to Amit Zavery and our entire team. I can’t wait to see our customers unleash the power of AI agents and this release! Learn more: https://lnkd.in/gkwfmej9 ServiceNow #PutAItoWorkforPeople #ServiceNow
