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Using jobs-to-be-done to design better user experiences (UX Cambridge 2017)Neil Turner
71 slides•61.6K views
"People don’t want to buy a quarter-inch drill. They want a quarter-inch hole." (Theodore Levitt, Harvard marketing professor). Jobs-to-be-done is one of those concepts that intuitively makes so much sense, and yet still isn’t that widely known or used. The idea that you should focus on the job that someone is trying to do, rather than just the means of achieving , is not a revolutionary one, but is nonetheless incredibly powerful and insightful. As Clay Christensen, one of the fellow architects of jobs-to-be-done, has said, "In hindsight the job to be done is usually as obvious as the air we breathe. Once they are known, what to improve (and not to improve) is just as obvious".
This interactive and hands-on workshop, from UX Cambridge 2017 covers how to use jobs-to-be-done to not only come up with innovative ideas, but to research and design better user experiences, regardless of whether someone is starting from a blank sheet, or improving an existing product or service.
It includes how to identify jobs-to-be-done, how to use job stories to help frame jobs-to-be-done and how to enhance personas, user journey maps and even user stories using jobs-to-be-done.
The document provides an overview of experience mapping and its benefits for organizations. Experience mapping is a collaborative process that results in a visual map of a customer's complete experience across touchpoints and channels. The map provides a shared understanding of customer behaviors, needs, and opportunities for improvement. The key steps are to uncover customer insights through research, chart the customer journey, tell the story visually, and use the map to drive new ideas.
What do people use a service for? What problem are they trying to solve? This edition of Service Design Drinks introduced to a tool based on the increasingly popular jobs-to-be-done framework. It helps you to better understand problems with a fresh approach by examining contexts and describing desired outcomes.
This edition’s presenters Thomas Hütter, Hannes Jentsch and Martin Jordan are system and experience designers at HERE, a Nokia business. In the past year they reviewed the internal design processes and explored new tools that are worth sharing.
A presentation that explains the what, why and how of storytelling in business. It's an expanded version of the presentation that I gave at the Digital Marketing for Business Conference in Raleigh, NC in 2013.
Integrating JTBD into existing tools & frameworks / Jobs-to-be-Done Meetup Be...Martin Jordan
28 slides•9.7K views
How do you link the Jobs-to-be-Done approach to the tools, methods and frameworks you are already using? After investigating the JTBD framework, the timeline, the four motivational forces and the retrospective interview technique, we spent an evening discussing the connections and possible integrations with related fields and disciplines, including:
• Value creation (marketing)
• Value proposition canvas & business model canvas (business design & modelling)
• Market segmentation (marketing)
• How might we questions (design thinking & ideation)
• Customer journey map (service design & development)
The Jobs-To-Be-Done theory states that companies should focus on the "jobs" or tasks customers want done, rather than the products themselves. Understanding the customer's job enables better innovation to meet unmet needs. Companies can also define their markets and products around the jobs they help complete. Focusing on getting the customer's job done better positions a company for long-term success.
Lightning Talk #9: How UX and Data Storytelling Can Shape Policy by Mika Aldabaux singapore
99 slides•1.2M views
How can we take UX and Data Storytelling out of the tech context and use them to change the way government behaves?
Showcasing the truth is the highest goal of data storytelling. Because the design of a chart can affect the interpretation of data in a major way, one must wield visual tools with care and deliberation. Using quantitative facts to evoke an emotional response is best achieved with the combination of UX and data storytelling.
Getting started with Job to be Done researchFirmhouse
80 slides•695 views
This document provides an overview of how understanding "Jobs to be Done" can help companies create real customer value and develop innovative products and services. It defines a Job to be Done as the progress a customer is trying to make in a given circumstance. Understanding the goals, actions, pains, and gains associated with different Jobs can help identify opportunities. The document outlines techniques for discovering Jobs through customer interviews, analyzing qualitative data to group common Jobs, and implementing Jobs-based insights through experimentation, identifying opportunities, shaping the customer experience, and adapting marketing. The key thinkers credited with developing the Jobs to be Done framework include Christensen, Blank, Ulwick, Klement, and others from jobstobedone.org.
The concept of jobs to be done (JTBD) provides a lens for understanding value creation. It’s straightforward principle: people “hire” products to fulfill a need.
For instance, you might hire a new suit to make you look good at a job interview. Or, you hire Facebook to stay in touch with friends. You could also hire a chocolate bar to relieve stress.
Viewing customers in this way – as goal-driven actors in a given context – shifts focus from psycho-demographic aspects to needs and motivations.
Although the theory of JTBD is rich and has a long history, practical approaches to applying the approach are largely missing. In this presentation, Jim will highlight concrete ways to apply JTBD in your work. This will not only help you design better solutions, but also enable you to contribute to broader strategic conversations.
The story follows four characters - two mice named Sniff and Scurry, and two little people named Hem and Haw - who search for cheese in a maze. One day they discover their usual cheese station is empty. While the mice quickly set off to find new cheese, Hem refuses to accept the change and wants the old cheese back. Haw decides to venture into the maze to search for new cheese. After overcoming his fears, Haw finds new cheese and learns to accept and even enjoy change.
7 C's of Effective Presentations & Sales SkillsTrevor Ambrose
9 slides•11.8K views
To be an effective presenter, focus on using a conversational style by referring to your audience as "you" and "your", control the conversation by asking questions, and provide clarity by explaining the meaning and rationale behind your points. Also demonstrate your competence in the topic, keep your presentation concise by staying on topic and shortening sentences, speak with conviction by being passionate and knowing the facts, and present with confidence by thoroughly preparing and believing in what you are presenting.
Capturing Contexts: A workshop with jobs-to-be-done tools / Service Experienc...Martin Jordan
44 slides•10.7K views
Customers hire services and products to do a certain job. Once people spot a job in their life they start looking for a solution, an offering that helps them to get the job done. Which offering they eventually hire often depends on the circumstances in which the job occurs.
This workshop highlighted the importance of customers’ situations and contexts when creating new offerings. As circumstances are changing, people’s related needs and desired outcomes do too. Using the example of food-related services, the workshop at Service Experience Camp 2015 illustrated how all offerings fulfil the general need of feeding humans, but also which specific situations each service caters for.
The workshop was run by Andrej Balaz, Hannes Jentsch and Martin Jordan on November 14, 2015 at Service Experience Camp in Kalkscheune in Berlin-Mitte.
From Andrej Balaz, Senior User Experience Designer at IXDS
This is a brief introduction to looking at markets through the perspective of jobs that people are trying to get done. It was presented at Service Experience Camp on November 14, 2015.
Design Thinking 101 - An Introduction to Design Thinking for DevelopersBill Bulman
52 slides•3.1K views
This document provides an overview of design thinking. It defines design thinking as a human-centered approach to innovation that draws from design methods to meet user needs, technological possibilities, and business requirements. The document outlines the key stages of design thinking: empathize, define, ideate, prototype, and test. It compares traditional waterfall and agile development processes to an agile process integrated with design thinking. The document promotes adopting behaviors like collaboration, embracing ambiguity, and learning from failure when using design thinking.
How can a software engineer develop a product mindset?
More details at - https://aayushjain.com/engineer-product-manager-software-developers/
Every engineer or software develop should develop the product thinking mindset.
It is important for any product that the development team, along with the product management team, take joint ownership of a product.
This presentation provides an overview of practical ways you can use storytelling to increase your sales. You'll learn the role of client needs and product attributes in stories, how to choose an effective story type and ways to cast your customer or client as a character to help them visualize your product or service as a solution to their specific situation.
Jobs-to-be-done, a goal-driven solution frameworkClément Génin
39 slides•37.3K views
The fast food chain wanted to increase milkshake sales. Initially they focused on improving the product but sales did not increase. They then focused on customers and market segments but still saw no results. Researchers realized people were buying milkshakes to alleviate boredom during their commute. Interviews found taste was unimportant; ease of consumption with one hand and portability were priorities. Installing a self-serve kiosk made purchasing more convenient for commuters and increased sales without changing the product. The document discusses how focusing on jobs-to-be-done, rather than products, customers, or segments, provides a framework for understanding user needs and developing effective solutions.
This document provides tips from 31 experts on how to create an effective presentation. It discusses conducting research on the audience and topic, conceptualizing the presentation around a central message or story, structuring the content visually and in an outline, designing the presentation deck with visuals and formatting, and practicing the speech through multiple dry runs. The tips emphasize understanding the audience, defining the key takeaway, using storytelling principles, removing unnecessary content, and rehearsing frequently to improve delivery.
Tipps on how to master en elevator pitch by PresentationLoad, your expert for buiness presentation templates for PowerPoint. For more information check out our blog: http://blog.presentationload.com/elevator-pitch-art-convincing-within-minutes/
Generating opportunity maps with customer jobs to-be-doneHutch Carpenter
23 slides•19.9K views
Outlines a method for soliciting your customers' jobs-to-be-done. These customer insights then become an opportunity map for targeting high impact innovation.
This document provides information about the key differences between fiction and nonfiction texts. It discusses that fiction includes made-up events, characters, and settings, with the narrator often being a character, while the purpose is to entertain. Nonfiction includes real events, people, and places, with the author always being the narrator or speaker, and the purpose is to explain, inform, persuade or describe, as well as potentially entertain. Examples of fiction and nonfiction text types are also provided.
My contribution to this world of startups, to all people like me and my friends. "The Designer's Guide to Startup Weekend".
Soon also on Behance, Dribble and Visual.ly.
Enjoy it and, please, let me know if it was helpful for you :)
Identifying Millennial Buying Behavior On Mobile Logo Design Guru
20 slides•45.2K views
Millennials are 2.5x more likely to be an early adopter. They are raised with tech gadgets. They are driving the shift from a PC-centric world to a mobile-first world. Find out how their personality traits are effecting their buying behavior on mobile and hand-held devices.
5 Keys to Better than Best Customer Service - Telephone Skills and EtiquetteAndre Hannemann Harris
30 slides•1.9K views
5 Keys - Telephone Skills and Etiquette
1. Provide a Warm Welcome
2. Connect with Your Customer
3. Understand Customer Needs and Priorities
4. Take Action
5. Deliver a Memorable Close
Delivering Value Through Exceptional Client ServiceJayne Navarre
81 slides•8.2K views
The document discusses delivering exceptional client service in law firms. It notes that law firms believe clients are the best served group, but clients see firms as interchangeable. The #1 complaint is firms not delivering basic category benefits like quality, efficiency and promptness. Firms try to be unique but should focus on reliably delivering core benefits better than competitors. Starbucks is used as an example of excelling at generic category benefits. The summary is:
Law firms should focus on reliably delivering core client benefits like quality, efficiency and promptness, rather than trying to be unique. Starbucks is presented as a model for excelling at generic category benefits rather than unique features. Firms should seek to become the standard for client service in their category
The document discusses the top 10 reasons that a sales team gave for why they think they are successful salespeople. The reasons include: 1) having great customer service and communication skills, 2) being honest, 3) building lasting relationships, 4) listening first before talking, 5) following through on promises, 6) earning customer trust over time, 7) networking, 8) hustling and working hard, 9) knowing the product or industry inside and out, and 10) having a natural gift for sales. The document emphasizes the importance of customer service, honesty, building relationships, listening, following through on commitments, and gaining in-depth knowledge to be successful in sales.
Not so long ago I was redesigning one website (due to corporate rules I'm not allowed to say client's name).
Before we start building architecture and writing copy I decided to run a workshop for the whole team (for those, who have never taken part in the web projects) and explain briefly main UX principles and give some tips on
effective web copy.
Twice annually, Behance presents Portfolio Review Week, a worldwide series of volunteer-organized events, with a goal of bringing together creative professionals. It is the biggest networking event for creatives that happens during one week all around the world.
My company (Upnext Technologies) hosted Portfoilo Reviews meetup #7 in Warsaw.
Getting started with Job to be Done researchFirmhouse
80 slides•695 views
This document provides an overview of how understanding "Jobs to be Done" can help companies create real customer value and develop innovative products and services. It defines a Job to be Done as the progress a customer is trying to make in a given circumstance. Understanding the goals, actions, pains, and gains associated with different Jobs can help identify opportunities. The document outlines techniques for discovering Jobs through customer interviews, analyzing qualitative data to group common Jobs, and implementing Jobs-based insights through experimentation, identifying opportunities, shaping the customer experience, and adapting marketing. The key thinkers credited with developing the Jobs to be Done framework include Christensen, Blank, Ulwick, Klement, and others from jobstobedone.org.
The concept of jobs to be done (JTBD) provides a lens for understanding value creation. It’s straightforward principle: people “hire” products to fulfill a need.
For instance, you might hire a new suit to make you look good at a job interview. Or, you hire Facebook to stay in touch with friends. You could also hire a chocolate bar to relieve stress.
Viewing customers in this way – as goal-driven actors in a given context – shifts focus from psycho-demographic aspects to needs and motivations.
Although the theory of JTBD is rich and has a long history, practical approaches to applying the approach are largely missing. In this presentation, Jim will highlight concrete ways to apply JTBD in your work. This will not only help you design better solutions, but also enable you to contribute to broader strategic conversations.
The story follows four characters - two mice named Sniff and Scurry, and two little people named Hem and Haw - who search for cheese in a maze. One day they discover their usual cheese station is empty. While the mice quickly set off to find new cheese, Hem refuses to accept the change and wants the old cheese back. Haw decides to venture into the maze to search for new cheese. After overcoming his fears, Haw finds new cheese and learns to accept and even enjoy change.
7 C's of Effective Presentations & Sales SkillsTrevor Ambrose
9 slides•11.8K views
To be an effective presenter, focus on using a conversational style by referring to your audience as "you" and "your", control the conversation by asking questions, and provide clarity by explaining the meaning and rationale behind your points. Also demonstrate your competence in the topic, keep your presentation concise by staying on topic and shortening sentences, speak with conviction by being passionate and knowing the facts, and present with confidence by thoroughly preparing and believing in what you are presenting.
Capturing Contexts: A workshop with jobs-to-be-done tools / Service Experienc...Martin Jordan
44 slides•10.7K views
Customers hire services and products to do a certain job. Once people spot a job in their life they start looking for a solution, an offering that helps them to get the job done. Which offering they eventually hire often depends on the circumstances in which the job occurs.
This workshop highlighted the importance of customers’ situations and contexts when creating new offerings. As circumstances are changing, people’s related needs and desired outcomes do too. Using the example of food-related services, the workshop at Service Experience Camp 2015 illustrated how all offerings fulfil the general need of feeding humans, but also which specific situations each service caters for.
The workshop was run by Andrej Balaz, Hannes Jentsch and Martin Jordan on November 14, 2015 at Service Experience Camp in Kalkscheune in Berlin-Mitte.
From Andrej Balaz, Senior User Experience Designer at IXDS
This is a brief introduction to looking at markets through the perspective of jobs that people are trying to get done. It was presented at Service Experience Camp on November 14, 2015.
Design Thinking 101 - An Introduction to Design Thinking for DevelopersBill Bulman
52 slides•3.1K views
This document provides an overview of design thinking. It defines design thinking as a human-centered approach to innovation that draws from design methods to meet user needs, technological possibilities, and business requirements. The document outlines the key stages of design thinking: empathize, define, ideate, prototype, and test. It compares traditional waterfall and agile development processes to an agile process integrated with design thinking. The document promotes adopting behaviors like collaboration, embracing ambiguity, and learning from failure when using design thinking.
How can a software engineer develop a product mindset?
More details at - https://aayushjain.com/engineer-product-manager-software-developers/
Every engineer or software develop should develop the product thinking mindset.
It is important for any product that the development team, along with the product management team, take joint ownership of a product.
This presentation provides an overview of practical ways you can use storytelling to increase your sales. You'll learn the role of client needs and product attributes in stories, how to choose an effective story type and ways to cast your customer or client as a character to help them visualize your product or service as a solution to their specific situation.
Jobs-to-be-done, a goal-driven solution frameworkClément Génin
39 slides•37.3K views
The fast food chain wanted to increase milkshake sales. Initially they focused on improving the product but sales did not increase. They then focused on customers and market segments but still saw no results. Researchers realized people were buying milkshakes to alleviate boredom during their commute. Interviews found taste was unimportant; ease of consumption with one hand and portability were priorities. Installing a self-serve kiosk made purchasing more convenient for commuters and increased sales without changing the product. The document discusses how focusing on jobs-to-be-done, rather than products, customers, or segments, provides a framework for understanding user needs and developing effective solutions.
This document provides tips from 31 experts on how to create an effective presentation. It discusses conducting research on the audience and topic, conceptualizing the presentation around a central message or story, structuring the content visually and in an outline, designing the presentation deck with visuals and formatting, and practicing the speech through multiple dry runs. The tips emphasize understanding the audience, defining the key takeaway, using storytelling principles, removing unnecessary content, and rehearsing frequently to improve delivery.
Tipps on how to master en elevator pitch by PresentationLoad, your expert for buiness presentation templates for PowerPoint. For more information check out our blog: http://blog.presentationload.com/elevator-pitch-art-convincing-within-minutes/
Generating opportunity maps with customer jobs to-be-doneHutch Carpenter
23 slides•19.9K views
Outlines a method for soliciting your customers' jobs-to-be-done. These customer insights then become an opportunity map for targeting high impact innovation.
This document provides information about the key differences between fiction and nonfiction texts. It discusses that fiction includes made-up events, characters, and settings, with the narrator often being a character, while the purpose is to entertain. Nonfiction includes real events, people, and places, with the author always being the narrator or speaker, and the purpose is to explain, inform, persuade or describe, as well as potentially entertain. Examples of fiction and nonfiction text types are also provided.
My contribution to this world of startups, to all people like me and my friends. "The Designer's Guide to Startup Weekend".
Soon also on Behance, Dribble and Visual.ly.
Enjoy it and, please, let me know if it was helpful for you :)
Identifying Millennial Buying Behavior On Mobile Logo Design Guru
20 slides•45.2K views
Millennials are 2.5x more likely to be an early adopter. They are raised with tech gadgets. They are driving the shift from a PC-centric world to a mobile-first world. Find out how their personality traits are effecting their buying behavior on mobile and hand-held devices.
5 Keys to Better than Best Customer Service - Telephone Skills and EtiquetteAndre Hannemann Harris
30 slides•1.9K views
5 Keys - Telephone Skills and Etiquette
1. Provide a Warm Welcome
2. Connect with Your Customer
3. Understand Customer Needs and Priorities
4. Take Action
5. Deliver a Memorable Close
Delivering Value Through Exceptional Client ServiceJayne Navarre
81 slides•8.2K views
The document discusses delivering exceptional client service in law firms. It notes that law firms believe clients are the best served group, but clients see firms as interchangeable. The #1 complaint is firms not delivering basic category benefits like quality, efficiency and promptness. Firms try to be unique but should focus on reliably delivering core benefits better than competitors. Starbucks is used as an example of excelling at generic category benefits. The summary is:
Law firms should focus on reliably delivering core client benefits like quality, efficiency and promptness, rather than trying to be unique. Starbucks is presented as a model for excelling at generic category benefits rather than unique features. Firms should seek to become the standard for client service in their category
The document discusses the top 10 reasons that a sales team gave for why they think they are successful salespeople. The reasons include: 1) having great customer service and communication skills, 2) being honest, 3) building lasting relationships, 4) listening first before talking, 5) following through on promises, 6) earning customer trust over time, 7) networking, 8) hustling and working hard, 9) knowing the product or industry inside and out, and 10) having a natural gift for sales. The document emphasizes the importance of customer service, honesty, building relationships, listening, following through on commitments, and gaining in-depth knowledge to be successful in sales.
Not so long ago I was redesigning one website (due to corporate rules I'm not allowed to say client's name).
Before we start building architecture and writing copy I decided to run a workshop for the whole team (for those, who have never taken part in the web projects) and explain briefly main UX principles and give some tips on
effective web copy.
Twice annually, Behance presents Portfolio Review Week, a worldwide series of volunteer-organized events, with a goal of bringing together creative professionals. It is the biggest networking event for creatives that happens during one week all around the world.
My company (Upnext Technologies) hosted Portfoilo Reviews meetup #7 in Warsaw.
How to get logo accepted: Give your ideas a better workflowIryna Nezhynska
22 slides•5K views
The document provides tips for logo design and working with clients. It discusses showing your workflow, helping clients write a creative brief, starting and ending with research, creating mood boards, carefully following advice, properly presenting designs in a certain order, thinking about future branding needs, and being a professional. The overall message is about establishing an effective process and properly guiding clients to create successful logos and brands.
The document outlines the agenda for a full-day or half-day workshop on building a memorable startup brand. The agenda covers defining brand strategy, choosing a name, uncovering brand personality, identifying brand touchpoints, and designing brand assets. The workshop includes presentations, group activities like pitching sessions, and discussions. The goal is to help attendees develop the key elements of a minimum viable brand through a hands-on process.
Entrepreneur's guide to building a memorable startup brandIryna Nezhynska
72 slides•14.5K views
This guide is my contribution to the global startup community.
The goal: to change the overall early business’s mindset that branding is “always a long and expensive process that is available for big companies only”. It used to be, but it is no longer a truth. Moreover I wanted to remind startups that in the era of product overload, your success depends on how people will perceive you and what emotions will turn them into your customers.
That is why I created this step-by-step guide to building a Minimum Viable Brand for startups. It will help you to create product that people will love.
Business optimization | building your first million is easySurjeet Singh
47 slides•14.1K views
Making your first million is easier with the help of these a few steps. you'll find that making millions in a few short years is not that much difficult as you think before.
How to use lateral thinking for solving complex problemsVinay Dixit
42 slides•1.7K views
This document discusses different styles of thinking, including vertical and lateral thinking. It emphasizes that both styles are useful and should be used complementarily. Vertical thinking is used to initially understand a problem, while lateral thinking can help find new solutions when vertical thinking is not sufficient. Lateral thinking involves developing alternate perspectives, eliminating dominant ideas, avoiding rigidity, and playing deliberately with ideas. Chance discoveries are discussed, but the document suggests we can improve our ability to recognize opportunities through deliberate and varied thinking.
Choose the best one key solution powerpoint templates each slide have greate animation effect whi.ch makes your presentation better, here you can get more powerpoint templates at slideworld.com
The document outlines 10 absolute must-haves for developing an effective strategy:
1. Focus on delivering customer value rather than internal concerns.
2. Create a vision that inspires and looks to the future rather than just explaining the present.
3. Keep the strategy simple enough that all employees can understand and align their work.
4. Address culture and change management upfront, as culture can undermine strategy.
5. Assign specific owners to ensure strategies are implemented.
6. Align execution plans and budgets to objectives.
7. Base strategies in existing competencies and make them executable with realistic goals.
8. Define metrics to monitor progress and enable ongoing governance.
9. Plan communication
A deck from Bromford Lab looking at how to introduce a disciplined approach to creativity, testing and piloting services and products within a social innovation setting. Originally presented at Google UK.
A RESTful API for Controlling Dynamic Streaming TopologiesMasiar Babazadeh
139 slides•736 views
This document proposes a RESTful API for controlling dynamic streaming topologies. The API allows for discovering peers, creating and managing topologies of connected operators on those peers, and handling operators, workers, and bindings between operators. The API uses HTTP methods like GET, POST, PUT, PATCH and DELETE to retrieve and modify representations of topology resources and their components in JSON and XML formats. This supports tasks like load balancing, fault tolerance, and reconfiguring operators in response to peer overloading or failures.
The document discusses the value of a student agenda that focuses on marketing, networking, and education. The agenda promotes networking opportunities for students to build relationships with companies, visit different industries, and connect with people from other cultures. It also provides educational benefits like a global business perspective, an in-depth look at emerging economies, and connections between students and alumni that can lead to job opportunities.
Structure 2014 - The future of cloud computing survey resultsGigaom
13 slides•7.2K views
Presentation from Gigaom's Structure 2014 conference, June 21-22 in San Francisco
The future of cloud computing survey results
#gigaomlive
More at http://events.gigaom.com/structure-2014/
HCLT Whitepaper: Multi- Tenancy on Private CloudHCL Technologies
20 slides•1K views
http://www.hcltech.com/engineering-rd-services/overview~ More on Engineering and R&D
Advances in cloud computing technology and changes in business models create major paradigm shifts in the way software applications are designed, built, and delivered to end users. The concept of multi-tenancy is one of the key and direct derivatives of cloud computing. Multi-tenancy is an architectural model that optimizes resource sharing. The applications will be deployed and delivered from a shared environment while providing sufficient levels of isolation to the tenants and Quality of Service (QoS) throughout the environment. Like any other paradigm shift, a cloud-based delivery (SaaS) model also comes with a new set of technical challenges.
This paper provides a technical overview on how to convert an application traditionally hosted on-premise to a multi-tenant environment and deliver through an SaaS model. This paper also covers the challenges and benefits of moving this to a cloud infrastructure.
Excerpts from the Paper
The advent of cloud computing boosted a new business model for delivering software, which is generally termed SaaS (Software as a Service). ISVs started realizing the necessity of transforming their traditional on-premise products to the new ―cloud business model. Multi-tenancy is the fundamental design approach that essentially improves the acceptability of SaaS applications. The idea of multi-tenancy, or many tenants sharing resources, is fundamental to cloud computing. Isolation and service assurance are the key elements to be addressed. Isolation ensures that the resources of existing tenants remain untouched, and the integrity of the applications, workloads, and data remain uncompromised when the service provider provisions new tenants. Each tenant may have access to different amounts of network, computing, and storage resources in the shared virtual environment. Tenants see only those resources allocated to them.
SITB15 - Qu'est qu'une Data Driven Company à l'heure de la digitalisation ?cyrilpicat
66 slides•1K views
Session jouée au Salon Swiss IT Business le 22 avril 2015
Digitalisation, Big Data, data-driven company : trois buzz words omniprésents dans les stratégies informatiques aujourd'hui, et qui semblent intimement liés. Alors, qu'est qu'une "data driven company" ? Est-ce une entreprise poussant à l'extrême l'utilisation de Big Data afin de se digitaliser ?
Pas seulement... une "data driven company" est une entreprise qui cherche continuellement à améliorer l’ensemble des processus de l’entreprise par l’utilisation qualitative et quantitative de données, tout le temps, partout et sur tout.
Ce sujet nous touche dans notre quotidien, que ce soit au niveau technologique, des processus, de l'organisation, et surtout de la culture, et a des conséquences qui transforment tous les métiers.
Cette session reviendra sur les éléments structurants qui distinguent une data-driven company et détaillera en quoi cette culture peut être un accélérateur de votre stratégie de transformation digitale.
This presentation describes the technological trends developed to help charities and fund raising organizations overcome the current challenges. The presentation also describes how LINKDev charity solution introduces a competitive advantage to charities by helping them stay current with technological advances
Education and Training for The Future WorkforceWISE
6 slides•2.1K views
Are graduates happy with their career options? What skill do they need to be better prepared for future jobs? Is the future of degrees only in the hand of universities?
How our product, the HERE Places RESTful API, ripened over time and how our understanding of quality changed over time.
As every distinguished wine is the result of a long refining and ripening process, every software product is subject to a similar evolution, too. Of course along the journey of a product, the understanding of “Quality” is subject to major changes as well.
Lets join the 3-year journey of a software product through its various stages, from planning, seeding to its first wine tasting (that is, the beta offer), to selling the first bottles (that is, the service is used by other internal products), finally to its market readiness (that is, becoming a commercial B2B offer with SLAs).
The product under test is the Places RESTful API (places.demo.api.here.com), which delivers data for Places that are shown in various products, for instance for Nokia’s HERE.com maps.
We concentrate on three different aspects and how they change over time:
* the understanding of what quality means,
* the test strategy, and last but not least
* how to deal with the intrinsic complexity.
We are going to explore the post production deployment part of our process: How we ensure the high availability of this complex service, as well as which test techniques, feedback mechanisms and in particular which visualizations (monitoring 2.0) we leverage for this purpose.
Presented a the Agile Testing Days 2013.
5 steps to learn what your customers (really) wantLane Goldstone
44 slides•15.8K views
This document outlines 5 easy steps to learn what customers really want:
1. Have a plan to identify who to talk to and where to find them before conducting interviews.
2. Pair up for interviews so one person guides the conversation while the other takes notes.
3. Create an open-ended conversation using questions to understand needs and goals rather than leading questions.
4. Show any demos or prototypes at the end of interviews.
5. Continuously share what is being learned through notes, photos, discussions to gather feedback.
Surprising Ways You Can Get the Most out of Your MeetingsVolunteerMatch
31 slides•420 views
Most meetings are bad; virtual meetings are worse. But you keep having meetings. There is hope. This session, presented by Danny Mittleman, focused on: [1] specific research-proven techniques that can triple your team’s brainstorming productivity [2] a process to help your team decide which few of those
many brainstormed ideas to focus on—without ever voting an idea “off the island”; and [3] an argument for never voting at meetings—unless you vote at the beginning, before you discuss
a topic.
Rick Mushing and Christopher Bruce presented on design thinking. They discussed the components of design thinking including creativity, ideation, and reflection. Examples of applying design thinking in education included project based learning using coding, 3D modeling and printing, and visualizing data with GIS. Upcoming professional development on 3D modeling and printing at Kent ISD in May was announced. The presentation provided an overview of design thinking and ways to incorporate it into classroom lessons across different subject areas.
1. The document discusses creative thinking tools and techniques for generating hundreds of ideas in minutes to produce new solutions.
2. It provides examples of different creative thinking tools including checklists, forced relationships, idea grids, PCP (Pluses, Concerns, Potentials) and hits and misses ranking.
3. The document advocates that every aspect of teaching can be made more creative to help students generate more ideas and solutions.
In this chapter we will discuss one recommended practice for efficiently solving computer programming problems and make a demonstration with appropriate examples. We will discuss the basic engineering principles of problem solving, why we should follow them when solving computer programming problems (the same principles can also be applied to find the solutions of many mathematical and scientific problems as well) and we will make an example of their use. We will describe the steps, in which we should go in order to solve some sample problems and show the mistakes that can occur when we do not follow these same steps. We will pay attention to some important steps from the methodology of problem solving, that we usually skip, e.g. the testing. We hope to be able to prove you, with proper examples, that the solving of computer programming problems has a "recipe" and it is very useful
In this chapter we will discuss one recommended practice for efficiently solving computer programming problems and make a demonstration with appropriate examples. We will discuss the basic engineering principles of problem solving, why we should follow them when solving computer programming problems (the same principles can also be applied to find the solutions of many mathematical and scientific problems as well) and we will make an example of their use. We will describe the steps, in which we should go in order to solve some sample problems and show the mistakes that can occur when we do not follow these same steps. We will pay attention to some important steps from the methodology of problem solving, that we usually skip, e.g. the testing. We hope to be able to prove you, with proper examples, that the solving of computer programming problems has a "recipe" and it is very useful.
This document provides an overview of the 2015 FIRST LEGO League (FLL) Challenge project, called Trash Trek. The project guides teams through identifying a trash-related problem, designing an innovative solution, sharing their solution with others, and presenting at a tournament. Specifically, it outlines steps for teams to: 1) choose a piece of trash and identify a problem with how it is currently handled, 2) brainstorm and design a solution to improve the problem, and 3) share their research and solution with relevant groups and at a tournament to be considered for awards. The overall goal is for teams to make less trash or improve trash handling in an innovative way.
This document provides instructions for setting up the field for the FIRST LEGO League TRASH TREK robot game challenge. It describes how to construct a table with border walls sized 93x45 inches to contain the field mat. It also explains how to place the field mat in the center of the table surface and attach a small "dummy wall" section to simulate the shared portion of the field that would be used at a tournament. Teams will use this setup to design, build and program their robots to complete the trash-themed missions described in the challenge.
This document discusses paper prototyping and concept testing. It provides an overview of prototyping, including that prototypes are sample versions that communicate ideas visually and allow testing without significant investment. Different levels of prototyping are described from low-fidelity paper prototypes to high-fidelity digital versions. The benefits of prototyping like gathering feedback and validating ideas are outlined. A technique called "Crazy 8s" is introduced where ideas are sketched for one minute each over 8 minutes to generate concepts. Examples of paper prototyping for apps are shown and tips for getting started like drawing circles and boxes are provided.
This document summarizes a workshop on Modern UX and Agile design workflows. It introduces the "Personal Shopper" project where participants worked in teams to design an MVP for helping department store shoppers. The workshop covered defining problems, creating provisional personas, designing experiments, and testing solutions. Teams progressed through an MVP design workflow of understanding the problem, designing a solution, and testing it with metrics. In the end, each team demonstrated their proposed solution and metrics from user testing.
Using Design thinking to create great customer experiencesWendy Castleman
62 slides•2K views
Slides used in a webinar given on January 19 2016 for Medallia. Learn what design thinking is, how to do it, and hear many examples from different fields.
At first, sketching a new user interface from scratch in an agile environment looks pretty daunting. It’s like a blank sheet staring back screaming.
On the slide where I pasted and highlighted Steve Jobs quote, please ponder on the word experience, how many time it appears and how much it was emphasized in his speech.
Assuming that you have already done your user research and at least a little bit of competitive analysis, in this presentation, I will share my Curate-Filter-Sketch approach that I use every day to sketch interfaces for new as well as existing apps.
It is based on my article published at Oobly in August 2011.
The document provides information about the Samsung Solve for Tomorrow Competition 2023. It invites students ages 16-25 to design tech solutions that address themes like education, sustainability, diversity and social isolation. Students are guided through the design thinking process of finding a problem, researching users, developing ideas, prototyping a solution, and getting feedback. Winners will receive cash prizes and mentorship to help advance their ideas. The deadline to submit an entry is December 18, 2022.
The document provides information about the Samsung Solve for Tomorrow Competition 2023. It invites students ages 16-25 to design tech solutions that address themes like education, sustainability, diversity and social isolation. Students are guided through the design thinking process of finding a problem, researching users, developing ideas, prototyping a solution, and getting feedback. Winners will receive cash prizes and mentorship to help advance their ideas. The deadline to submit an entry is December 18, 2022.
This document discusses inclusive design and provides strategies and techniques for practicing inclusive design. It defines inclusive design as design that considers the full range of human diversity with respect to ability, language, culture, gender, age and other forms of human difference. It notes that inclusive design is relevant to basically everything we do, from conversations to product making. The document discusses tools, techniques and strategies for inclusive design including recognizing diversity and uniqueness, using an inclusive process, and having a broader beneficial impact. It also discusses how inclusive design differs from and builds upon universal design.
This workshop will introduce you to affordable user experience design methods for getting user input and feedback throughout your design and development process. These methods, like guerrilla research, gamestorming, and progressive prototyping, will allow you to do just enough UX design to get you started in the right direction. They will help you get in touch with your users efficiently and use their feedback and insights to influence your design decisions.
But why should you care? Your code is gold. Your business model is solid. You should care because having a good UX is no longer a differentiator; it’s an expectation. What you need is a good UX designer. Of course, they’re rare and expensive right now. Is it possible to fix your UX without one?
Yes.
You won’t go home from this workshop with your own UX designer, but you will be armed with the knowledge that will enable you to enable you to attract next year’s most sought after angel investor.
The document discusses computational thinking and how it relates to problem solving with computers. It defines computational thinking as the thought processes and approaches used when conceptualizing a problem in a way that a computer can help solve it. This involves logical reasoning, algorithms, decomposition, abstraction, patterns/generalization, and evaluation. The document explains that computational thinking is important for the new computing curriculum but also has applications across other subject areas as it helps break down complex problems into simpler steps.
This document outlines the structure and rules for an interactive webinar gameshow hosted by Shane Snow. It will include 3 rounds of questions with contestants selected from the audience writing down their answers. There will also be info breaks and a final face-off round with audience voting to determine winners. The goal is to have fun while learning and developing as organizational development professionals during difficult times.
The CMO's Guide to Hiring for Content Marketingcontently
37 slides•1.5K views
By 2019, content marketing spend will be $319 billion, and content marketing job listings have grown 350 percent since 2011—which means you need to know how to staff a content team.
No matter your company’s size or strategy, this guide will help you hire the right talent. You’ll learn about:
— The hiring trends top brand newsrooms are embracing
— How to align your hiring plan with a strong content strategy
— Best practices for scaling your team over time
— What to look for in each role, from strategists to editors to multimedia talent
— How to secure and allocate your content budget
Covering everything from which social networks marketers (and teens) love and what drives engagement to how social media influences sales and why Facebook dominates, these numbers will influence your marketing strategy.
Content Methodology: A Best Practices Report (Webinar)contently
50 slides•17.9K views
This document provides an overview of content methodology best practices. It defines content methodology as establishing objectives, KPIs, and a culture of continuous learning and iteration. An effective methodology focuses on connecting with audiences, creating optimal content, and optimizing processes. It also discusses why a methodology is needed due to the competitive landscape, proliferation of channels, and opportunities for improvement. Components of an effective methodology include defining objectives and KPIs, audience analysis, identifying opportunities, and evaluating resources. The document concludes with recommendations around creating a content plan, testing and optimizing content over 90 days.
25 Quotes That Will Make You a Better Freelancercontently
25 slides•8.5K views
We talk to a lot of smart people here at The Freelancer. Over the years, we've interviewed Pulitzer Prize winners, entrepreneurs, and even famous journalists like Glenn Greenwald.
So we decided to gather the 25 best quotes we could find—on topics ranging from writing, negotiation, and managing clients—and put them on a SlideShare for easy browsing. The hope is that freelancers of all levels will find the advice invaluable.
Facebook 101: How to Master the World's Most Powerful Advertising Platformcontently
44 slides•1.2K views
Facebook can make or break any marketer's content efforts. That's why we're teaching you everything Facebook—its evolution into what it is today, what kinds of posts and ads work (and don't work) on Facebook, the platform's targeting and analytics features, and the future of Mark Zuckerberg's massively powerful creation.
25 stats—13 positive, 12 negative—that reflect the marketing world, including content marketing, social media, email newsletters, analytics, blogging, digital video, and more.
Keep these stats in mind when crafting your marketing strategy.
How to Build an Effective Content Strategycontently
23 slides•9.1K views
Not having a robust, thought-out content strategy is one of the biggest blunders new brand publishers make. Overwhelming quantitative and anecdotal evidence—not to mention simple logic—says you absolutely need a content strategy, but there's been no established template for how to proceed... until now.
Here, we’ll detail exactly how to build a content strategy and roadmap that works, step by step.
50 Quotes That'll Make You a Better Content Marketercontently
50 slides•23.1K views
These 50 quotes from great thinkers, marketers, writers, CEOs, and more get us pumped to tell better stories every day. We're confident they'll do the same for you.
As content marketing continues to evolve, so too do the stats surrounding its practice.
These up-to-date stats will inform your content strategy, boost your audience engagement, help you measure and optimize for success, and much more.
Contently London Salon: 5 Steps to Building a Content Marketing Powerhousecontently
109 slides•22.1K views
Everything you need to know to get started in content marketing—from getting the rest of your company on board to measuring and optimizing your advanced operation.
MyLayer Overview Material English Ver. 20250310Sunrise649039
33 slides•39 views
Sunrise offers "MyLayer," a service for planning and building original blockchains.
- Build a completely independent blockchain at low cost that's unaffected by congestion from external transactions
- Possible to build app-specific blockchains customized for particular applications
- Flexible customization makes any compliance risks that might be barriers to enterprise adoption controllable
https://sunriselayer.io/
Transfer API | Transfer Booking Engine | Transfer API Integrationchethanaraj81
23 slides•65 views
FlightsLogic is a leading travel technology company offering Transfer API and other services to the travel market. By integrating your travel website with our transfer API, you can take benefit of various international transfer services from airports, hotels, resorts, cars, etc. Our Transfer API comes with full documentation with technical support and it supports both B2C and B2B solutions. With the transfer API solution developed by FlightsLogic, the user can easily book their transport from the airport to the travel place. For more details, pls visit our website: https://www.flightslogic.com/transfer-api.php
Cloud & the AI Whirlwind - trends, industrial revolutions, how did we get her...David Terrar
41 slides•22 views
This is my presentation from 13/3/2025 at the Cloud & Infrastructure Keynote stage within Tech Show London at the Excel. We are in this new era of AI where the velocity of change is hard to imagine. This talk takes a step back to look at how we got to this whirlwind of AI and tech evolution in terms of history, trends, 5 industrial revolutions, and 3 waves of the Internet. The aim is to help you navigate where to go next, and my recommendation that you embrace AI (to stay ahead of your competitors). It gives you my recommendation of the 5 technology areas you need to focus on now and next. Then in terms of AI transformation, it offers 5 steps to help you change mindset to think beyond yesterday's logic. It shows my way of framing or reframing your approach in terms of leadership, business outcomes, team and employee engagement, and storytelling. The human factors, and business value, rather than starting with technology.
Discover the power of memes with Pumpd where viral culture meets daily price growth join now and be part of the hottest trend shaping the future of crypto!
Norman Cooling - Founder And President Of N.LNorman Cooling
8 slides•106 views
Norman Cooling founded N.L. Cooling Strategic Consulting LLC where he serves as President. A man of faith and usher for Wesley Memorial Methodist Church, he lives with his wife, Beth, in High Point, North Carolina. Norm is an active volunteer, serving as a Group Leader for Enduring Gratitude since 2019 and volunteering with the Semper Fi Fund.
Regulatory Considerations for Active Implantable Medical Devices (AIMDs)I3CGLOBAL
2 slides•35 views
Introduction
Classed as innovative and efficacy-impaired, IMDs are put under extreme scrutiny from regulatory authorities because the devices essentially affect the health of patients. Under the auspices of the above, different regulatory frameworks in Europe such as the European Union Medical Device Regulation (EU MDR 2017/745) and in America such as the Food and Drug Administration (FDA) have imposed their own sets of strict regulations concerning the design, manufacture, clinical evaluation, and post-market surveillance of these devices.
Hence, the manufacturers must demonstrate compliance with essential safety and performance requirements and perform all necessary risk assessments, with solid clinical evidence presented for the protection of the patients. Furthermore, the AIMDs would need a long list of tests including but not limited to biocompatibility tests, electromagnetic compatibility tests, and long-term reliability studies to extend support to their lifetime and functioning.
Continuous changes are currently being witnessed in AIMDs owing to their inherent complexities and ongoing innovative materials, miniaturization, and wireless technology advancements aimed at enhancing patient outcome and quality of life.
Due to the high-risk classification of AIMDs, regulatory authorities across the world implement strict guidelines. AIMDs are classified as devices with the highest risk category, thus calling for enhanced scrutiny for any evaluation assessment.
Technical documentation is extensive and a requirement by manufacturers, examples are the clinical evaluation report, the risk management file, and the post-market surveillance plan under EU MDR. AIMDs shall always be assessed by a notified body (NB) prior to CE marking under EU MDR.
Under the United States, FDA regulation majority of AIMDs require a PMA submission whereby they must demonstrate safety and effectiveness under clinical trials. Investigational device exemption (IDE) permits AIMDs to be used in clinical studies prior to being fully approved. AIMDs must be plainly identifiable in order to assist safety monitoring so they must have a UDI carrier.
BusinessGPT - Privacy first AI Platform.pptxAGATSoftware
20 slides•207 views
Empower users with responsible and secure AI for generating insights from your company’s data. Usage control and data protection concerns limit companies from leveraging Generative AI. For customers that don’t want to take any risk of using Public AI services. For customers that are willing to use Public AI services but want to manage the risks.
VideoProc Crack With Activation Key {2025}hilexalen1
23 slides•17 views
COPY & PASTE LINK>>>>https://dr-up-community.info/
VideoProc Converter AI 2025 is a renowned video editing application for video enthusiasts designed to help them edit, convert, compress, resize and adjust 4K UHD videos, DVDs and music.
Taylor Swift The Man Music Video Productioneclark941
7 slides•100 views
For my school project, I analyzed Taylor Swift's "The Man" music video. I explored how it critiques gender inequality by depicting Taylor Swift as a man to highlight the double standards and societal expectations placed on men and women. The video uses satire and symbolism to comment on issues of power and privilege
10. 10
Lateral thinking is when you
turn problems around and
approach them from
unconventional angles.
@ShaneSnow #Smartcuts
11. 11
The easiest way to make
yourself use lateral thinking is
to ask yourself a question that
forces you to change the
angle at which you look at the
problem.
@ShaneSnow #Smartcuts
12. 12
Here are a few of my
favorites:
@ShaneSnow #Smartcuts
13. 13
QUESTION 1:
How would a type of
person of a different
background or
expertise look at this
problem?
@ShaneSnow #Smartcuts
14. 14
FOR EXAMPLE:
When James Patterson wrote his
first book, he had trouble getting
his publisher to promote it…
@ShaneSnow #Smartcuts
15. 15
So he did what a regular writer
would never do and made his own
TV commercial himself! (It worked.)
@ShaneSnow #Smartcuts
It was easy for Patterson to come up with this because his actual job was making TV
commercials.
16. 16
QUESTION 2:
How have people in
different industries
than yours already
solved similar
problems in the past?
@ShaneSnow #Smartcuts
17. 17
FOR EXAMPLE:
When a hospital in London needed
to fix problems with complicated
equipment changes while kids were
on life support…
@ShaneSnow #Smartcuts
18. 18
They solved the problem by
studying what race car pit crews do
to do the same thing in a very
different place.
@ShaneSnow #Smartcuts
19. 19
QUESTION 3:
What if you had to use
a different era of
technology, or a tool
from a different job for
this job?
@ShaneSnow #Smartcuts
20. 20
FOR EXAMPLE:
You know those terrible Blister-Pak
packages that you get electronics
in? (They’re impossible to open!)
@ShaneSnow #Smartcuts
21. 21
It turns out that a can-opener is the
easiest way to open them!
Repurposing tools from other times or jobs can be an
incredible way to find breakthrough solutions.
@ShaneSnow #Smartcuts
22. 22
QUESTION 4:
What if you had to do
this 10x better?
(So much better that you can’t just do more
of the same thing.)
@ShaneSnow #Smartcuts
23. 23
FOR EXAMPLE:
When Google’s R&D laboratory, Google[x],
decided to make a car that was 10x safer
than a typical car…
@ShaneSnow #Smartcuts
24. 24
Instead of designing better car
parts, stronger frames, or doing
lots of crash testing (like they
might have if the challenge was just
to make a car 2x as safe)…
@ShaneSnow #Smartcuts
25. 25
…they designed a car that used
computers and sensors to drive
itself and avoid accidents entirely.
(At the time of this writing, Google’s prototype self-driving cars have had significantly fewer accidents than
human drivers—almost all of them were the Google car being rear ended by other drivers, and none of
them severe enough to seriously injure.)
@ShaneSnow #Smartcuts
26. 26
QUESTION 5:
What if we had to do
this 100 times
cheaper?
(So cheap that you can’t just do the same
thing more efficiently.)
@ShaneSnow #Smartcuts
27. 27
FOR EXAMPLE:
When Stanford students wanted to make
an infant incubator for poor countries,
instead of trying to make a $20,000
incubator a little cheaper…
@ShaneSnow #Smartcuts
28. 28
…they were forced to redefine the challenge
of “make a cheaper incubator” to “keep a
baby warm for $200.”
Which helped them make this:
@ShaneSnow #Smartcuts
29. 29
They had to make it so cheap that the
problem of “make a cheaper incubator”
became “keep a baby warm for $200.”
Which helped them make this:
@ShaneSnow #Smartcuts
90,000 babies
lives saved,
and counting