The Power of Civility Quotes

“Civility awareness and a common foundation of considerate conduct are crutial to our future,”
― Cindy Ann Peterson, The Power of Civility: Top Experts Reveal the Secrets to Social Capital

“Use empathy, thoughtfulness and kindness in your interactions and think before you speak. A kind word is long remembered.”
― Cindy Ann Peterson, The Power of Civility: Top Experts Reveal the Secrets to Social Capital

“Your word is your brand and if your word contradicts the quality of what you grow and sell, you will have difficulty in your community in the future.”
― Cindy Ann Peterson, The Power of Civility: Top Experts Reveal the Secrets to Social Capital

“Let us work towards not only bringing civility back in style, but ultimately making it a lifestyle.”
― Cindy Ann Peterson, The Power of Civility: Top Experts Reveal the Secrets to Social Capital

“We are more advanced technologically than ever before. However, technology, in many respects, is leading to the decline of conversation.”
― Cindy Ann Peterson, The Power of Civility: Top Experts Reveal the Secrets to Social Capital

“Courage through the tears and smiles through the fears, that's real character.”
― Cindy Ann Peterson, The Power of Civility: Top Experts Reveal the Secrets to Social Capital

“Exercising good communication skills are key to unlocking civility in the new experience economy.”
― Cindy Ann Peterson, The Power of Civility: Top Experts Reveal the Secrets to Social Capital

“Civility requires that we listen and interact with intent to learn and respect others opinions.”
― Cindy Ann Peterson, The Power of Civility: Top Experts Reveal the Secrets to Social Capital

“Since the age of Socrates, social interaction has been continually scrutinized, leading to a constant change in guidelines and rules for social conduct. As a result, societal parameters do exist surrounding how society defines proper behaviors.”
― Cindy Ann Peterson, The Power of Civility: Top Experts Reveal the Secrets to Social Capital

“Civility is crucial to all our interactions, from face-to-face to the ever-changing global digital frontier”
― Cindy Ann Peterson, The Power of Civility: Top Experts Reveal the Secrets to Social Capital

“A key to the art of conversation is learning how to be an effective and active listener.”
― Cindy Ann Peterson, The Power of Civility: Top Experts Reveal the Secrets to Social Capital

“Curiosity tends to diminish over time, so it's key to keep trying new things and learning new skills to grow personally and professionally. Bring back your childlike thirst for knowledge and become curious again.”
― Cindy Ann Peterson, The Power of Civility: Top Experts Reveal the Secrets to Social Capital

“Discover a positive way forward using the Courageous Mindset!”
― Cindy Ann Peterson, The Power of Civility: Top Experts Reveal the Secrets to Social Capital

“Courage ignites the joy in the soul.”
― Cindy Ann Peterson, The Power of Civility: Top Experts Reveal the Secrets to Social Capital

“By combining the strength of courage and tenacity of curiosity, you've established a new way forward. Feel your power!”
― Cindy Ann Peterson, The Power of Civility: Top Experts Reveal the Secrets to Social Capital

“Listen with intent to learn”
― Cindy Ann Peterson, The Power of Civility: Top Experts Reveal the Secrets to Social Capital

“The links of human compassion create a beautiful unbreakable bond.”
― Cindy Ann Peterson, The Power of Civility: Top Experts Reveal the Secrets to Social Capital

“Creative solutions to our new reality are key to a positive future.”
― Cindy Ann Peterson, The Power of Civility: Top Experts Reveal the Secrets to Social Capital

“Being properly dressed and groomed for a meeting is the first step in demonstrating that you not only care about your own credibility, but you are keenly aware of how you could be perceived by others. Above all, you understand that you are, in fact, the face of your institution.”
― Cindy Ann Peterson, The Power of Civility: Top Experts Reveal the Secrets to Social Capital

“Imagine a video conference in which you are appearing in court, or in a multinational meeting where millions or billions of dollars are on the table, or a meeting where you will be discussing the status of a project or program, and where the daily conduct of business has always been coat and tie, but is now conducted virtually.

Some might ask, “what difference does it make? I’m on time, I’m in attendance, and I know the subject. Who cares what I look like?”

Viewed from the perspective of those that have to look at you, however, the message is completely different.

It not only makes you appear unprepared, it shows a lack of respect for the position you hold (not to mention gravitas), as well as a lack of concern for the responsibilities that have been entrusted to you.

It also shows a lack of respect for those in the virtual “room” with you, and it shows a complete disregard for the institution of which you are a part.”
― Cindy Ann Peterson, The Power of Civility: Top Experts Reveal the Secrets to Social Capital

“Yes, your words matter and how you communicate with your clients can be the key to a successful future. Use empathy, thoughtfulness and kindness in your business interactions and think before you speak.”
― Cindy Ann Peterson, The Power of Civility: Top Experts Reveal the Secrets to Social Capital

“Learning how to become better communicators and better listeners will help us enter this new age of the experience economy and walk, talk and grow with civility as our foundation.”
― Cindy Ann Peterson, The Power of Civility: Top Experts Reveal the Secrets to Social Capital

“Trust is a factor in all communications, and civility reflects a respect for our differences.”
― Cindy Ann Peterson, The Power of Civility: Top Experts Reveal the Secrets to Social Capital

“Listening with intent to learn holds true for a positive outcome for each economy.”
― Cindy Ann Peterson, The Power of Civility: Top Experts Reveal the Secrets to Social Capital

“The experience economy, also known as theatrical economy, offers 6 new types of charging for time entry fees, per-event fees, initiation fees, access fees and membership fees. Creating new ways for business to grow with the experiences with the transformations created. These are engaging events of multiple dimensions. This is a new area for growth and potential and leads to further research on how this will evolve and affect communications.”
― Cindy Ann Peterson, The Power of Civility: Top Experts Reveal the Secrets to Social Capital

“So scope it out, and don’t shout it out!”
― Cindy Ann Peterson, The Power of Civility: Top Experts Reveal the Secrets to Social Capital

“People may get mad at the person they purchase the service from if the service does not meet their personal standard.”
― Cindy Ann Peterson, The Power of Civility: Top Experts Reveal the Secrets to Social Capital

“Human interaction without clearly stated scope of service can create moments of tension and less positive results.”
― Cindy Ann Peterson, The Power of Civility: Top Experts Reveal the Secrets to Social Capital

“Acts of incivility against a person defending a faceless machine, beginning the slow decline of social interaction in the industrial age.”
― Cindy Ann Peterson, The Power of Civility: Top Experts Reveal the Secrets to Social Capital

“Many times, it’s a misunderstanding of what is promised or expected that causes acts of incivility.”
― Cindy Ann Peterson, The Power of Civility: Top Experts Reveal the Secrets to Social Capital