Membership Status and Benefits
Status requirements and benefits list
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You must present your membership card to enjoy the benefits.
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Each benefit has its own terms and conditions and some facilities are excluded.
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The benefits are subject to change without notice.
Benefit details
Various benefits that can be used immediately!
Late check-out
If you request this upon check-in, we will extend your check-out time until noon, except in special circumstances. (※1)
Best Rate
You can enjoy the lowest price by booking through our official website at the member rate.
Pre-order
You can make reservations by phone, one month earlier than the general public.
Bonus points gift
You will receive 1,000 bonus points for every 5,000 points you earn in a year.
*Points will be added in late January.
Terms of Use
*1 This service may not be available depending on the room availability on the day, reservation details, season, etc.
Black Diamond Platinum Members
Welcome drink voucher
We will present you with a welcome drink coupon that can be used during your stay. A complimentary drink will be provided for the member and up to one accompanying person. (※2, 3, 4)
Available in: Black, Diamond, Platinum
Room upgrade voucher
You will receive an upgrade voucher for a room one grade higher than the one you reserved. (※1, 4)
Available in: Black, Diamond, Platinum
Late check-out (13:00)
If you request it when you check in, we can extend your check-out time until 13:00, except in special circumstances. (※1)
Applicable models: Black, Diamond
Restaurant specials
You will receive special benefits at the restaurants of each hotel. Please present your membership card to the staff when you visit. (※2, 3)
Applicable models: Black, Diamond
premium gift
We will give you a special gift exclusively for our Black Members.
Target: Black
Terms of Use
*1 This service may not be available depending on the room availability on the day, reservation details, season, etc.
*2 Contents vary by hotel or restaurant. Please contact each store for details.
*3 You may not be able to use the facility if it is fully booked or reserved, or outside of business hours.
*4 Please be sure to bring the special coupon when using the service.
Points calculation criteria
The calculation criteria for "Annual Points" and "Bonus Points" are as follows:
Annual points
Membership status criteria
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① Points to note about accommodation and dining
②Reception points
3) Additional points from campaigns, etc.
④ Bonus points
Bonus Points
Membership benefits (1,000 bonus points will be awarded for every 5,000 points earned in a year)
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① Points to note about accommodation and dining
②Reception points
3) Additional points from campaigns, etc.
- Not applicable
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④ Bonus points
About status
Depending on the number of points you earn each year, you can move up or down through five different statuses. The higher your status, the higher the points you earn when you stay at a hotel, and the more benefits you receive, making it even more convenient and rewarding!
Membership Status Renewal Schedule
Your status for the year starting from April of the following year will be determined based on your annual points accumulated from January 1st to December 31st of each year.
About Membership Registration
Earn points worth 5% to a maximum of 9% of your usage fees!
We offer a variety of benefits, including best available rates, to make your accommodation and dining experience more convenient and affordable.
Get great deals through our email newsletter
The members-only email newsletter "TOKYU HOTELS Otakara Box" will inform you of time-limited sale information, seasonal product information, etc. You can register and check your registration details from My Page.
Inquiry
Comfort Members Office
Weekdays: 10:00-17:00
(Closed on Saturdays, Sundays, public holidays, New Year's holidays, May 1st, and November 1st)
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Earn accommodation benefits and points! Convenient member services